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Small Business (SMB) stories

GoTo launches unified AI customer experience platform
Unified Communications

GoTo launches unified AI customer experience platform

Small businesses could cut support complexity as the new system links calls, chat and AI tools in one place, helping staff manage customers faster.

By Joseph Gabriel Lagonsin • 3 min read • Yesterday
Companies boost FX hedging as currency losses mount
Small Business

Companies boost FX hedging as currency losses mount

Unhedged currency swings still cost firms nearly GBP £1 million each, as finance teams lift protection to the highest levels in over a year.

By Karen Joy Bacudo • 3 min read • Yesterday
AI boosts domain values as trust becomes key online
Digital Transformation

AI boosts domain values as trust becomes key online

Strong domains are set to become more valuable as AI makes it easier for small teams to launch websites and apps, a survey found.

By Joseph Gabriel Lagonsin • 4 min read • Yesterday
UK businesses lose a quarter of AI budgets to complexity
Digital Transformation

UK businesses lose a quarter of AI budgets to complexity

Complexity is wiping out GBP £11.7 billion a year in wasted UK AI spending, as most IT leaders say outputs are creating daily rework.

By Sofiah Nichole Salivio • 4 min read • Yesterday
Dext: Transformative AI made easy for accountants and bookkeepers
Digital Transformation

Dext: Transformative AI made easy for accountants and bookkeepers

Accountants could cut errors and save time as Dext AI Assist brings prompt-based automation to bookkeeping workflows.

By Donovan Jackson • 4 min read • 2 days ago
Xero Cash Flow Manager projects short-term cash moves
Data Analytics

Xero Cash Flow Manager projects short-term cash moves

Businesses can now test near-term liquidity without changing the ledger, as Xero's new planner uses bank history and manual entries to forecast cash.

By Karen Joy Bacudo • 6 min read • 2 days ago

Stories from Other Regions

Small Business (SMB) stories

Governed choice: the key to scaling AI safely in Australian business
Data Protection

Governed choice: the key to scaling AI safely in Australian business

Many Australian firms are failing to turn AI pilots into scalable gains because scattered tools are outpacing governance and business context.

By Scott Wiltshire • 4 min read • Yesterday
KnowBe4 adds outbound email security tools for SMBs
Malware

KnowBe4 adds outbound email security tools for SMBs

Small firms facing rising data-loss risks now get stronger checks on outbound email, with AI warnings for misdirected messages and sensitive content.

By Joseph Gabriel Lagonsin • 4 min read • Yesterday
InteGreat wins integration deal with Codeless Platforms
Manufacturing

InteGreat wins integration deal with Codeless Platforms

The deal underscores how smaller manufacturers can link online storefronts to old back-office systems without costly replacement projects.

By Mark Tarre • 5 min read • Yesterday
Antaris launches academy to boost Irish business skills
Supply Chain

Antaris launches academy to boost Irish business skills

Irish companies are under pressure to meet tighter rules and sustainability demands, prompting Antaris to add training for in-house teams.

By Sean Mitchell • 3 min read • 2 days ago
Tesco Mobile completes 65 upgrades across Greater Manchester
Smart Cities

Tesco Mobile completes 65 upgrades across Greater Manchester

Customers in busy parts of Greater Manchester should see fewer dropped calls and faster data after 65 upgrades covering more than 14,000 postcodes.

By Joseph Gabriel Lagonsin • 4 min read • 2 days ago
UK firms boost cyber & AI spending, Barclays survey
Data Protection

UK firms boost cyber & AI spending, Barclays survey

Confidence in defence remains patchy as 68 per cent of UK business leaders plan higher cyber spending and 46 per cent fear new tools widen threats.

By Karen Joy Bacudo • 4 min read • 2 days ago
MYOB's Solo app sets culture-first template for products
Software-as-a-Service

MYOB's Solo app sets culture-first template for products

Solo by MYOB has already saved early users 17 hours a month, as the software group uses the app to test a new build model.

By Karen Joy Bacudo • 4 min read • 2 days ago
Xero backs nationwide sleep drive for business owners
Financial Systems

Xero backs nationwide sleep drive for business owners

Poor sleep and stress are eroding productivity for New Zealand business owners, prompting a free week-long challenge backed by Xero.

By Karen Joy Bacudo • 3 min read • 2 days ago
Commonwealth Bank tests AI companion in banking app
Data Analytics

Commonwealth Bank tests AI companion in banking app

The trial could make everyday banking decisions clearer for millions of app users, while keeping human oversight and fraud controls in place.

By Mark Tarre • 5 min read • 3 days ago
Intuit cuts 17% workforce as it doubles down on AI
Digital Transformation

Intuit cuts 17% workforce as it doubles down on AI

Hundreds of workers will lose jobs as Intuit simplifies its structure and redirects spending towards AI and financial services growth.

By Karen Joy Bacudo • 4 min read • 3 days ago
UK Connect launches field engineer service for MSPs
Partner Programmes

UK Connect launches field engineer service for MSPs

MSPs facing costly field delays can now tap UK Connect's on-demand engineer network, with no minimum commitments or in-house hires required.

By Sean Mitchell • 4 min read • 3 days ago
ANDHealth gives AUD $9 million as capital squeeze bites
Health Technologies

ANDHealth gives AUD $9 million as capital squeeze bites

Tighter funding conditions are forcing many digital health firms to raise capital just to survive, with staff cuts and delayed expansion already spreading.

By Karen Joy Bacudo • 5 min read • 3 days ago