Shared services stories

DXC to use ServiceNow's agentic AI across its back office first, creating a live blueprint for client offerings as the pair deepen a 17-year partnership.

Standard Chartered deepens Malaysia tech push with first Global Fusion Centre in Kuala Lumpur, linking staff, AI and cybersecurity.

DayOne to create more than 1,200 direct jobs in Malaysia as its GBP £28 billion expansion cements the country as its biggest global base.

Garney deepens Hyland tie-up to unify HR records in SAP SuccessFactors, aiming to cut manual work and bolster automation across its US operations.

OptiValue Tek and SFJ Business Solutions forge alliance to drive AI-led legacy modernisation and agentic enterprise transformation worldwide.

As Europe's strict e-invoicing rules bite, UK CFOs risk costly denial unless they treat compliance as core digital infrastructure.

Vistra and G-P unveil a single-contract route to shift firms smoothly from EOR hiring to fully fledged entities in overseas markets.

Singapore employers tighten permanent headcount, channelling spend into scarce AI, cyber and data skills while ramping up contract hiring.

TMF reports GBP £32 million margin boost after deploying Enate's orchestration platform to streamline services and expand automation.

Agentic AI in live contact centres is slashing rollout times, lifting self-service above 80% and boosting customer satisfaction by up to 20%.

Stuck in slow, manual AP? Here are five clear signs it is time to automate your back office and unlock a leaner, smarter finance team.

NetSuite debuts AI finance tools and a low-code integration platform to streamline closes, pricing, reporting and cross-app workflows.

Wipro launches a unified AI-led model to fuse consulting, transformation and operations across people, finance, supply chain and customer work.

US mid-market CFOs eye AI to free time for strategy but say adoption hinges on strict human oversight and verifiable audit trails.

Vertex Group names Puneeta Rajwant to steer India expansion, InfraTech launch and drive its Vertex 2.0 agenda towards INR ₹1,000 crore.

Azets names Trevor Attridge Group CIO to spearhead global digital strategy, AI adoption and automation across its international operations.

Celonis' Pascal Coubard eyes rapid APAC expansion after customers unlock USD $8.1 billion in value with its upgraded process intelligence platform.

Supervity launches its AP AI Command Centre to automate invoice-to-pay finance tasks, cutting processing times by 90% and boosting payment accuracy for firms.

Asia-Pacific leaders show the lowest confidence in AI effectiveness globally, yet 70% report steady ROI gains from current AI investments.

Inspira Enterprise appoints Arvind Lakshmiratan as Chief Marketing Officer. With extensive IT marketing expertise, he'll spearhead global market strategies.