Services stories

Potpie AI secures USD $2.2m pre-seed to build an ontology-first context layer helping AI agents navigate massive enterprise codebases.

FICC proposes new Collateral-in-Lieu service to cut double-margining, boosting capital and margin efficiency ahead of US Treasury Clearing mandate compliance.

Healthcare organisations face a surge in cyberattacks and AI-driven threats, with 46% reporting increased attacks and only 29% feeling prepared for AI risks.

Skyfire and Cequence Security partner to enable secure, compliant access and transactions for AI agents across digital services globally.

Data Connect has launched vSOC Assure, a new service aimed at improving digital risk management through continuous cyber security assessments for organisations.

Talkdesk has launched a new AI solution aimed at transforming customer self-service with voice-powered agents, promising human-like interactions and 24/7 support.

Service Leadership's latest report forecasts significant improvements in wage inflation for IT solution providers in 2025, following a stagnant 2023.

Medallia predicts that 2025 will see hyper-personalisation, employee empowerment, and AI transforming customer engagement strategies.

Nebula Global Services has gained Premier Services Partner status with Verkada, aiming to enhance global safety and sustainability through unified technology.

One Nexus Group launches One Nexus DRIVE, aimed at improving dealership services and customer loyalty with its dual SaaS and Operations segments.

Progress to acquire ShareFile from Cloud Software Group for $875 million, enhancing its AI-powered collaboration services. Deal to close by 30 Nov 2024.

Sydney's Open Union partners with L2X Networks to boost open network systems across Asia Pacific, enhancing performance and cutting costs for enterprises.

N-able expands its Technology Alliance Program (TAP), adding vendors like Bocada, AlertOps, DeskDay, PIXM, and Hudu to boost MSP capabilities and efficiency.

Kape Technologies and ExpressVPN appoint Zac Eller as General Manager, aiming to boost growth through strategic partnerships with his expertise from Netflix, Sony, and Fox.

ServiceNow and Boomi ally to boost AI-driven customer experiences, following ServiceNow's impressive Q2 revenue of USD $2.63 billion and a 6.8% stock surge.

IBM has appointed Hans Dekkers as General Manager of IBM Asia Pacific, succeeding Paul Burton. Dekkers brings vast experience, aiming to boost growth in Hybrid Cloud and AI.

Singapore's StarHub has achieved 184th place in the inaugural FORTUNE Southeast Asia 500 list for 2023, marking a notable revenue-based ranking.

Wolters Kluwer's latest report shows 74% of multinationals benefiting from BEPS Pillar Two compliance. Technology is key, though 70% foresee collaboration challenges.

Ultra Commerce has acquired Comestri, aiming to merge Comestri's SaaS eCommerce platform with Ultra Commerce's broad solutions suite, enhancing client services.

The Ipsos survey has revealed a stark divide in AI sentiment across the Asia Pacific, with high enthusiasm in China but notable scepticism in New Zealand.