Service level agreement (SLA) stories
NICE & ServiceNow partner on AI to unify customer service
Yesterday
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crm
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uc
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devops
NICE and ServiceNow partner to launch an AI-powered platform by Q4 2025, uniting customer service and enterprise operations for faster, seamless fulfilment.
Checkmarx One brings cloud security tools directly into IDEs
Last week
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application security
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devsecops
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software development
Checkmarx integrates its Application Security Posture Management into IDEs, enhancing developer experience by streamlining vulnerability management and boosting AppSec efficiency.
Percona announces enterprise support for Valkey users
Thu, 6th Feb 2025
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migration
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hybrid cloud
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hyperscale
Percona has unveiled enterprise support for Valkey, an open-source alternative to Redis, following major industry shifts towards restrictive licensing.
Speedcast surpasses sale of 10,000 Starlink kits milestone
Thu, 21st Nov 2024
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fibre
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connectivity
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speedcast
Speedcast has surpassed the sale of 10,000 Starlink kits, marking a significant milestone in their connectivity solutions for enterprise and maritime sectors.
HPE expands AI capabilities in Aruba Networking Central
Wed, 25th Sep 2024
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saas
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firewalls
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network infrastructure
HPE expands its AI-powered network management solution, HPE Aruba Networking Central, adding new AI capabilities and third-party monitoring integration.
UK excels in customer satisfaction & IT service delivery
Thu, 9th May 2024
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uc
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genai
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ai
Freshworks report reveals generative AI impact on UK business performance, boasting of rapid customer response times and high satisfaction scores.
DataStax to boost RAG use cases with NVIDIA integration
Thu, 21st Mar 2024
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genai
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llms
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ai
DataStax is set to enhance retrieval-augmented generation use cases through its new integration with NVIDIA, providing faster and cost-effective AI data solutions.
Bitera data centre in Jakarta declares operational readiness
Mon, 5th Feb 2024
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hyperscale
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dc
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colocation
Jakarta's high-tier data centre, Bitera, begins services following successful Level 5 commissioning tests, promising premium reliability, security, and eco-friendly practices.
Hitachi Vantara and Cisco sign two new global partnership agreements
Wed, 14th Jun 2023
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storage
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partner programmes
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cleantech
Hitachi Vantara partners with Cisco to integrate its storage products with Cisco technologies, becoming a leading data centre and hybrid cloud provider.
Four ways an infrastructure-as-a-service approach accelerates business speed
Wed, 17th Nov 2021
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network infrastructure
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data analytics
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daas
Over the last 18 months, technology has enabled businesses to adapt to rapidly changing market conditions, innovate and grow.
8x8 says it's raising the bar for cloud communications with 99.999% global uptime SLA
Mon, 16th Aug 2021
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uc
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contact centre
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8x8
8x8's XCaaS solution offers 99.999% uptime and guarantees reliability for organisations with hybrid workforces.
Tackling internal perceptions that SLAs aren’t performing
Mon, 11th May 2020
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public cloud
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multi-cloud
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finops
Not all organisations have realised the maturity to recognise when the performance claims of public cloud don’t stack up.
Virtual Instruments lands in Australia with PlexNet partnership
Wed, 11th Oct 2017
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partner programmes
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resellers
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distributors
Virtual Instruments ventures into the Australian market, joining forces with PlexNet to offer cutting-edge infrastructure performance tools.
DNA adds uberAgent to Splunk ecosystem
Mon, 18th Sep 2017
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siem
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splunk
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dna connect
DNA Connect boosts Splunk with uberAgent for enhanced monitoring and SLA maintenance in Australian IT sectors.
Bullet-proof glass & 24/7 manned security - the Fort Knox of data centers
Tue, 22nd Aug 2017
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hyperscale
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dc
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cybersecurity
When determining which data center provider to go for, security is often the first and main concern for customers.
Choosing the right cloud provider more important now than ever before
Wed, 27th Apr 2016
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virtualisation
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datacentre infrastructure
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iaas
Australian organizations are rapidly adopting cloud infrastructure, but need to choose the right providers to maximize benefits, says CenturyLink.
Veeam gets Nimble with storage integration for Availability Suite
Wed, 27th Apr 2016
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storage
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virtualisation
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veeam
Veeam has added Nimble Storage to its new Availability Suite 9.5 in a deal it says opens the doors for partners to deploy new end-to-end solutions.
How solutions-based SLAs can protect your enterprise
Fri, 31st Jul 2015
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hyperscale
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it industry
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colocation
Outsourcing IT services can increase risk for businesses, but service-level agreements provide some insurance, says CenturyLink.
Cloud Brokerage – beyond the hype
Mon, 18th Nov 2013
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microsoft
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google
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cloud services
Cloud brokerage is getting a lot of hype – partly because it sounds cool, and largely because no-one really knows what it means.
Service Level Agreements - increasingly important
Wed, 1st Jun 2011
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dr
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data privacy
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cloud services
How can a CIO be sure his organisation is protected and that IT service expectations will be met? Jess Meyer investigates.