Service Cloud stories
Salesforce unveils fully autonomous AI customer service agent
3 days ago
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crm
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cx
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martech
Salesforce launches Einstein Service Agent, its first fully autonomous AI customer service agent, promising faster, precise resolutions and seamless human handovers.
Lion Parcel partners with Salesforce to boost AI-driven service
Last week
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digital transformation
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martech
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supply chain systems
Lion Parcel partners with Salesforce to enhance customer service using generative AI, reducing case resolution times by 73%.
Salesforce enhances Service Cloud for unified customer care
Fri, 24th May 2024
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martech
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cdp
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whatsapp
Salesforce enhances Service Cloud with new features to unify data across digital channels, providing a seamless, personalised customer experience through their Einstein 1 Platform.
Salesforce expands product availability on AWS Marketplace in Australia
Tue, 16th Apr 2024
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martech
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cdp
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ai
Salesforce extends its product availability on the AWS Marketplace to Australia, streamlining procurement and billing, and boosting operational performance through pre-approved budgets.
Australia Post signs digital transformation deal with Salesforce
Thu, 29th Feb 2024
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crm
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data analytics
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digital transformation
Australia Post partners with Salesforce for a comprehensive digital transformation strategy, aiming to improve customer service across all sectors with AI integration.
Salesforce introduces Einstein Copilot, a customisable AI assistant
Wed, 28th Feb 2024
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crm
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data analytics
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martech
Salesforce unveils public beta for Einstein Copilot, a customisable AI assistant set to revolutionise customer relationship management by utilising company-specific data securely.
Absoft integrates Salesforce Service Cloud in service delivery upgrade
Wed, 21st Feb 2024
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data analytics
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cx
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martech
Absoft, a UK-based SAP firm, heightens customer experience by integrating Salesforce Service Cloud into its service delivery operations, optimising operations and modernising client services.
Vonage to boost Southern Cross Credit Union's customer support
Wed, 14th Feb 2024
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data analytics
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uc
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digital transformation
Southern Cross Credit Union (SCCU) partners with global cloud communications firm, Vonage, enhancing their customer support system in Australia by employing Vonage Fusion's UCaaS and CCaaS solutions.
Salesforce & AWS enhance partnership with cross-platform integration
Fri, 1st Dec 2023
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storage
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datacentre infrastructure
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data analytics
Salesforce and AWS amplify their strategic partnership, enabling cross-platform integration to simplify data management and utilise AI technologies.
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TeamViewer integrates Tensor with SAP Service Cloud for efficient customer service
Thu, 9th Nov 2023
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data protection
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data analytics
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martech
TeamViewer's Tensor is now integrated with SAP Service Cloud, improving customer service efficiency and data security.
Rimini Street extends support for ClickSoftware users
Thu, 19th Oct 2023
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data analytics
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martech
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cdp
The expanded solution enables Salesforce ClickSoftware on-premises licensees to maximise the value of their mission-critical ClickSoftware investments.
Alibaba Cloud promotes sustainability and inclusion at the Asian Games with new web app
Wed, 4th Oct 2023
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cleantech
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digital technology
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sustainability
Alibaba Cloud introduces a web app promoting sustainability and inclusivity at the Asian Games and Asian Para Games.
Salesforce ecosystem, powered by AI, to create 11 million jobs
Thu, 14th Sep 2023
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data analytics
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martech
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partner programmes
Salesforce's partner ecosystem will create a net gain between 2022 and 2028 of more than $2 trillion in business revenues and 11.6 million jobs.
CCL launches CloudIQ, a managed hybrid cloud service
Wed, 26th Jul 2023
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hybrid cloud
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ccl
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managed cloud
CloudIQ provides organisations with a unified platform and comprehensive visibility and control across various cloud environments.
Commvault expands its offerings on Salesforce AppExchange
Tue, 18th Jul 2023
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data protection
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dr
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data analytics
Commvault's customers benefit from the security and scalability of enterprise-grade metallic data protection as a service for Salesforce sandbox environments.
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Fivetran appoints Rachel Thornton as CMO
Wed, 14th Jun 2023
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public relations
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fivetran
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event
Rachel Thornton joins Fivetran as the new Chief Marketing Officer, bringing 25 years of B2B tech experience from companies like Amazon and Salesforce.
Web3 startup Impossible Cloud certifies new data centre
Fri, 19th May 2023
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blockchain
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hyperscale
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iam
New location bolsters EU geo-fencing, scalability, compatibility, GDPR compliance, ease-of-use and more for Impossible Cloud’s decentralized solution.
Crux to launch SaaS platform making data prep 10x faster
Thu, 18th May 2023
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saas
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two sigma
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data management
Crux has launched the Crux External Data Platform, a self-service cloud platform that automates onboarding of external datasets for enterprises.
Yellow.ai launches generative AI driven DAP and rebrand
Thu, 27th Apr 2023
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uc
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cx
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martech
Yellow.ai launches its Dynamic Automation Platform with generative AI, reducing operational costs by 60%. Rebranding includes new logo and website design.
Dubber and Virgin Media O2 expand unified comms partnership
Fri, 3rd Mar 2023
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uc
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data analytics
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partner programmes
The expanded partnership gives customers an increased range of mobile recording services and access to connected systems via one platform.