DataCenterNews Asia Pacific - Specialist news for cloud & data center decision-makers

Service Cloud stories

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Australia Post signs digital transformation deal with Salesforce
Thu, 29th Feb 2024
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bi
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big data
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crm
Australia Post partners with Salesforce for a comprehensive digital transformation strategy, aiming to improve customer service across all sectors with AI integration.
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Salesforce introduces Einstein Copilot, a customisable AI assistant
Wed, 28th Feb 2024
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bi
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big data
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crm
Salesforce unveils public beta for Einstein Copilot, a customisable AI assistant set to revolutionise customer relationship management by utilising company-specific data securely.
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Absoft integrates Salesforce Service Cloud in service delivery upgrade
Wed, 21st Feb 2024
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big data
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bi
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cx
Absoft, a UK-based SAP firm, heightens customer experience by integrating Salesforce Service Cloud into its service delivery operations, optimising operations and modernising client services.
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Vonage to boost Southern Cross Credit Union's customer support
Wed, 14th Feb 2024
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bi
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big data
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contact centre
Southern Cross Credit Union (SCCU) partners with global cloud communications firm, Vonage, enhancing their customer support system in Australia by employing Vonage Fusion's UCaaS and CCaaS solutions.
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Salesforce & AWS enhance partnership with cross-platform integration
Fri, 1st Dec 2023
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cloud services
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bi
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storage
Salesforce and AWS amplify their strategic partnership, enabling cross-platform integration to simplify data management and utilise AI technologies. .
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TeamViewer integrates Tensor with SAP Service Cloud for efficient customer service
Thu, 9th Nov 2023
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cloud services
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bi
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big data
TeamViewer's Tensor is now integrated with SAP Service Cloud, improving customer service efficiency and data security.
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Rimini Street extends support for ClickSoftware users
Thu, 19th Oct 2023
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big data
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bi
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licensing
The expanded solution enables Salesforce ClickSoftware on-premises licensees to maximise the value of their mission-critical ClickSoftware investments.
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Alibaba Cloud promotes sustainability and inclusion at the Asian Games with new web app
Wed, 4th Oct 2023
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cloud services
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alibaba cloud
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digital technology
Alibaba Cloud introduces a web app promoting sustainability and inclusivity at the Asian Games and Asian Para Games.
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Salesforce ecosystem, powered by AI, to create 11 million jobs
Thu, 14th Sep 2023
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big data
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bi
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martech
Salesforce's partner ecosystem will create a net gain between 2022 and 2028 of more than $2 trillion in business revenues and 11.6 million jobs.
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CCL launches CloudIQ, a managed hybrid cloud service
Wed, 26th Jul 2023
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hybrid cloud
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ccl
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managed cloud
CloudIQ provides organisations with a unified platform and comprehensive visibility and control across various cloud environments.
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Commvault expands its offerings on Salesforce AppExchange
Tue, 18th Jul 2023
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cloud services
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bi
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big data
Commvault's customers benefit from the security and scalability of enterprise-grade metallic data protection as a service for Salesforce sandbox environments.
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Fivetran appoints Rachel Thornton as CMO
Wed, 14th Jun 2023
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public relations
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fivetran
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event
Rachel Thornton joins Fivetran as the new Chief Marketing Officer, bringing 25 years of B2B tech experience from companies like Amazon and Salesforce.
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Web3 startup Impossible Cloud certifies new data centre
Fri, 19th May 2023
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cloud services
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hyperscale
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blockchain
New location bolsters EU geo-fencing, scalability, compatibility, GDPR compliance, ease-of-use and more for Impossible Cloud’s decentralized solution.
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Crux to launch SaaS platform making data prep 10x faster
Thu, 18th May 2023
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saas
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two sigma
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data management
Crux has launched the Crux External Data Platform, a self-service cloud platform that automates onboarding of external datasets for enterprises.
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Yellow.ai launches generative AI driven DAP and rebrand
Thu, 27th Apr 2023
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cx
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martech
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contact centre
Yellow.ai launches its Dynamic Automation Platform with generative AI, reducing operational costs by 60%. Rebranding includes new logo and website design.
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Dubber and Virgin Media O2 expand unified comms partnership
Fri, 3rd Mar 2023
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uc
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big data
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bi
The expanded partnership gives customers an increased range of mobile recording services and access to connected systems via one platform.
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Vonage adds Salesforce Shield Security in its contact centre
Fri, 6th Jan 2023
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bi
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big data
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cloud services
The solution adds additional business compliance and security features, optimizing customer engagement from a single platform.
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Salesforce introduces new Customer 360 innovations
Thu, 15th Sep 2022
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bi
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big data
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crm
Salesforce has introduced new Customer 360 innovations, which are set to provide companies with better automation and intelligence technologies.
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Salesforce announces new innovations for financial services
Tue, 5th Jul 2022
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bi
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big data
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contact centre
Salesforce launches AI-powered financial services, offering targeted automation for better customer service and operational efficiency.
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Ready for anything with the PagerDuty Operations Cloud
Wed, 15th Jun 2022
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devops
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app development
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apm
PagerDuty's Operations Cloud has introduced new automation capabilities and integrations to help teams navigate increasing digital complexity.
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Salesforce announces new service and marketing innovations
Fri, 8th Apr 2022
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cloud services
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bi
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big data
Salesforce has announced a range of new service innovations, utilising AI and cloud intelligence for better customer experiences.
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Salesforce and DocuSign bring AI into contract process
Thu, 28th Oct 2021
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big data
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bi
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martech
Salesforce and DocuSign expand their partnership to build joint solutions that automate the contract process and improve collaboration with Slack.
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OpenText integrates further with Salesforce and Microsoft 365
Tue, 26th Oct 2021
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saas
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microsoft
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bi
OpenText releases its most comprehensive update to the OpenText Content Cloud as part of the Cloud Editions 21.4 launch at OpenText World.
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Barracuda launches cloud-native SASE platform for better data security
Thu, 23rd Sep 2021
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firewall
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cloud services
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network management
Barracuda Networks has launched its cloud-native SASE platform, allowing businesses to control data access from any device.