Salesforce stories - Page 22
Is the end of open source VoIP in sight? Five reasons why it's on the way out
Thu, 10th Aug 2017
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uc
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data analytics
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martech
Beware of partner programs that allow more established suppliers of the same solution to undercut new providers.
Salesforce Service Cloud goes next-gen with mobile apps & learning platform
Mon, 31st Jul 2017
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crm
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uc
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data analytics
Salesforce is taking the next generation of its Service Cloud to customers this week, adding more customisation and an interactive learning platform.
Salesforce Ventures injects funding into Aussie consulting partner
Thu, 27th Jul 2017
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crm
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data analytics
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martech
Sqware Peg, a Salesforce consulting partner in Australia, has received funding from Salesforce Ventures as a part of the new SI Trailblazer Fund.
Innovation & AI - top priorities for Asian companies - so what's the hold up?
Fri, 7th Jul 2017
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crm
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data analytics
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martech
Asian firms eye innovation to boost loyalty, yet costs and talent gaps stall the tech uptake despite AI's allure, reports Salesforce study.
Salesforce announces advanced AI-powered analytics integration for sales, service, and marketing
Mon, 19th Jun 2017
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uc
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data analytics
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martech
Salesforce's new Einstein Analytics imbues CRM with AI, offering predictive insights to enhance sales and marketing strategies.
A trillion-dollar boost: Salesforce releases new research on the economic impact of AI on CRM
Thu, 15th Jun 2017
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edutech
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crm
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uc
By 2021, AI-powered CRM activities could increase global business revenues by US$1.1 trillion and create 800,000 net-new jobs.
Bluewolf announces new AI telco Salesforce solution to deliver better CX
Wed, 7th Jun 2017
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uc
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data analytics
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cx
Bluewolf integrates IBM Watson APIs, Vlocity and Salesforce Einstein to improve experiences for telecommunication agents and customers.
Android Pay integration, Einstein Predictive Sort features announced for Salesforce Commerce Cloud
Fri, 19th May 2017
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crm
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data analytics
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cx
The new features allow online retailers to integrate artificial intelligence into the customer experience more.
Salesforce gives its app-development partner programme a facelift
Wed, 3rd May 2017
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crm
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data analytics
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martech
The new and improved Salesforce AppExchange partner programme features a new business model, a new onboarding experience, and new technology tools.
Japan: Salesforce gets bigger with opening of second data center
Wed, 19th Apr 2017
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crm
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data analytics
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martech
Salesforce expands its footprint in Japan with a new data centre in Kobe, enhancing its services following significant growth in the Asia-Pacific region.
Salesforce to play 'key role' in Vocus' new Aussie strategy
Fri, 31st Mar 2017
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crm
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data analytics
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cx
Salesforce and Vocus sign multi-million-dollar deal to enhance customer experience for Australia's telecom sector.
Salesforce to establish local infrastructure in Sydney
Tue, 21st Mar 2017
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crm
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data analytics
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hyperscale
Salesforce boosts Aussie presence with new Sydney-based infrastructure on AWS, eyeing local service enhancement.
Salesforce ramps up fast and reliable private enterprise connectivity
Mon, 20th Feb 2017
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data analytics
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hyperscale
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martech
Together with Equinix, the company recently announced direct, private access to the Salesforce platform via Equinix Cloud Exchange.
Inside Salesforce Einstein: The AI that can help CRM work smarter
Thu, 2nd Feb 2017
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crm
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data analytics
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martech
Competitors may shrug off Einstein as a marketing gimmick, Salesforce says it's a new layer of intelligence that makes things smarter.
Salesforce kicks off 2017 with major new Spring release
Fri, 20th Jan 2017
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data analytics
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martech
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partner programmes
Salesforce recently made their release notes officially available, and there is little doubt that Spring '17 is a big update.
B2Bs: Ditch the legacy commerce systems and think cloud SaaS
Mon, 16th Jan 2017
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data analytics
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martech
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commerce systems
Legacy commerce systems are holding organisations back, causing them to miss out on at least $2 million in sales.
Skyrocketing success: By 2018, Salesforce expects to hit $10 billion in revenue
Mon, 19th Dec 2016
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crm
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data analytics
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martech
Salesforce forecasts $8.4bn revenue this year, on track for $10.1bn by 2018, making it fastest-growing enterprise software company.
Wrapping up 2016 with the best of bizEDGE
Fri, 16th Dec 2016
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data analytics
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martech
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cdp
We take a look back at the year that was and the stories that interested New Zealand's entrepreneurial sector.
Salesforce's new LiveMessage and Service Bots to deliver ultimate customer service
Wed, 14th Dec 2016
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crm
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data analytics
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martech
Salesforce is ramping up its conversational tools across social media and messaging apps, with the launch of LiveMessage for Service Cloud.
Salesforce Shield offers superior level of data security
Tue, 6th Dec 2016
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data protection
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data analytics
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martech
Introducing Salesforce Shield. Launched in July, it was built to help customers see the who, what and where information about sensitive data access.