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Salesforce stories - Page 2

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Cloud
Salesforce insights show 83% of Aussies digitally unequipped
March 2022
Salesforce has released its Global Digital Skills index, revealing that 83% of Australians do not feel prepared to learn the digital skills modern businesses require.
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Digitisation
Salesforce to train 400 Kiwis with Mission Ready and TupuToa
March 2022
“As an industry, we need to do more to ensure that pathways to digital skills are accessible for all New Zealanders."
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AWS
Salesforce and AWS partner for video-streaming commerce offering
February 2022
Salesforce and Amazon Web Services (AWS) have collaborated to create a new customisable direct-to-consumer (D2C) offering for next-generation video streaming.
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Phishing
Salesforce now requiring all users to implement MFA
February 2022
Customer cloud service company Salesforce has taken significant steps to bolster its security protocols by requiring all users to implement multi-factor authentication (MFA) to access its products, solutions, and platforms.
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OSF Digital
OSF Digital snaps up Sydney-based Salesforce partner Datarati
January 2022
OSF Digital’s purchase of Datarati marks the sixth in a rapid acquisition spree spanning just nine months.
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Cloud
Salesforce announces new innovations across the APAC market
January 2022
Salesforce has announced a string of new innovations and partnerships to help expand its reach across the APAC market. 
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Digital Transformation
Genesys raises $580 million in funding at $21 billion valuation
December 2021
Genesys has announced a $580 million round of funding to accelerate the company's leadership in the Experience as a Service market globally. 
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AI
Salesforce and DocuSign bring AI into contract process
October 2021
"As we deepen our partnership, we’re excited to offer customers new ways to solve emerging challenges from anywhere by bringing their agreement processes and agreement intelligence into the Customer 360.”
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SaaS
OpenText integrates further with Salesforce and Microsoft 365
October 2021
OpenText releases its most comprehensive update to the OpenText Content Cloud as part of the Cloud Editions 21.4 launch at OpenText World. 
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Renewable energy
Salesforce announces its operations are powered entirely by renewable energy
September 2021
The company also announced it has expanded its net zero approach to its entire value chain — focusing on six sustainability priorities.
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Salesforce
Alibaba Cloud and Salesforce plan to launch new commerce product
September 2021
Alibaba Cloud and Salesforce are working toward an agreement to launch Salesforce Social Commerce, a headless commerce product designed and built in China.
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Salesforce
New low-code tools from Salesforce automate time-consuming, manual processes
September 2021
Salesforce rolls out three new Einstein Automate products to help customers use low-code tools to automate time-consuming, manual processes. 
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Contact Centre
Salesforce announces new AI-powered workflows in Service Cloud
September 2021
The new workflows enable customer service teams to predict, route and solve customer needs, and offers new digital contact centre innovations.
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Cloud
Salesforce introduces AI powered insights, sales enablement, and new self-service options
September 2021
Salesforce has introduced three new Sales Cloud innovations, AI-powered insights, integrated sales enablement resources, and new self-service options.  
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Digital Marketing
Marketers hone tactics as customers 'cling' to digital habits - Salesforce report
August 2021
A Salesforce report says customers are ‘clinging’ to digital habits created by the pandemic, prompting a major shift in thinking for marketers worldwide.
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Cloud
Salesforce misconfiguration exposes sensitive data, warns Varonis
August 2021
"At a minimum, a malicious actor could exploit this misconfiguration to perform recon for a spear-phishing campaign."
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Salesforce
Streaming service Salesforce+ announced - award winning live and on-demand content
August 2021
Salesforce announces Salesforce+, an all-new streaming service providing live and on-demand content for every role, industry and line of business.
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Cloud
Salesforce expands in NZ, adds Datacom and LavaBox to Cloud Reseller Program
July 2021
Datacom and LavaBox are long term Consulting Partners of Salesforce who have now expanded their offering to be official Cloud Reseller partners.
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AI
AI-driven analytics delivered directly into Slack, Salesforce, and Google products
July 2021
Sisense has announced the Sisense Extense Framework, developed to deliver AI-driven analytic experiences directly to users without leaving their workflow. 
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Slack
Salesforce announces the acquisition of Slack
July 2021
CRM company Salesforce has announced the acquisition of Slack.
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DevOps
Opsera releases native CI/CD automation for Salesforce
June 2021
According to the company, Salesforce development tools are not keeping up with current DevOps requirements.
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Cloud
Low-code tools from Salesforce enable anyone to create and ship apps from a single platform
June 2021
Salesforce enables low-code development with the release of its next-generation platform, allowing anyone to create and ship apps from a single hub. 
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Microsoft
8x8 announces updates to its cloud communications platform
May 2021
Cloud communications platform provider 8x8 has announced upgrades to its contact centre, voice communications, chat and meetings.
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Backup and recovery
AvePoint brings Salesforce Cloud Backup to channel partners
April 2021
The product adds to the AvePoint suite of trusted Cloud Backup for Microsoft 365 and Dynamics 365 to provide managed service providers with backup and restore capabilities across multiple, popular SaaS providers.