Returns stories

Retailers risk USD $796bn in losses from returns and shrink in 2025, with omnichannel gaps fuelling preventable fraud and abuse.

Chargebacks surge after record online holiday sales, with USD $181 billion in returns putting retailers' first-quarter profits at risk.

Klaviyo forecasts 2026 surge in AI voice shopping, automated returns and connected-device purchases reshaping how consumers buy.

Blue Yonder rolls out fresh AI tools to tighten retail planning, boost fulfilment accuracy and speed up warehouse and logistics decisions.

Retailers urged to brace for early-year spike in chargebacks as mobile shopping and buy now, pay later fuel record US holiday spend.

Value for money drives online customer sentiment three times more than price, delivery speed or product quality, a study of reviews finds.

Black Friday splurge triggers record December returns surge as ReBound warns rapid send-backs are straining retailers' peak operations.

Value for money, not low prices or rapid delivery, is the strongest driver of eCommerce satisfaction, Judge.me's study of reviews finds.

Record Black Friday online sales risk hollowing out profits as soaring returns, refunds and BNPL queries squeeze retailers' margins.

Mys Tyler's FitCheck tool, using diverse creators and fit algorithms, cuts fashion eCommerce returns to 5.9%, boosting shopper confidence and cutting costs.

Blue Yonder supports supply chains for 20 of Gartner's Top 25 firms, highlighting its AI-driven platform's role in digital and sustainable operations.

AI agents are transforming business and cybersecurity by automating tasks, reducing response times, and enhancing threat detection with human oversight.

Australian businesses are shifting to flexible IT financing to stay agile, preserve cashflow, and keep technology current amidst rapid innovation and economic challenges.

Forrester forecasts global generative AI spending to soar from USD $2.3bn in 2023 to USD $13.8bn in 2024, urging firms to optimise escalating costs strategically.

Over 40% of agentic AI projects are predicted to be cancelled by 2027 due to costs, unclear value, and risk issues, finds Gartner research.

Most firms overestimate their AI governance despite rising privacy risks and growing AI-related incidents, with only 17% deploying strong technical controls globally.

Puma has partnered with Adyen to unify payment systems across Asia Pacific stores and events, boosting efficiency and delivering a seamless customer experience.

Asia Pacific leads global AI investment with an average spend of USD $11.3m, as companies worldwide increase AI budgets by 250%, widening the adoption gap.

At AppWorks Demo Day in Singapore, 18 startups showcased AI, Web3 and deep tech innovations, highlighting Southeast Asia's rising influence in tech innovation.

Asia Pacific firms are shifting AI budgets towards generative AI, focusing on boosting productivity and customer experience amid a move to AI-native cloud strategies.