Retail stories
Alibaba Cloud announced an ambitious expansion at its Global Summit in Paris, including new cloud regions in Mexico and Asia, and unveiled a generative AI platform.
Generative AI promises to revolutionise customer loyalty programs through hyper-personalisation and predictive modelling, say experts from Accor, The Warehouse Group, and Eagle Eye.
Australia has entered the top ten origins for phishing attacks, with a 479.3% rise in hosted phishing content and losses amounting to AUD $26.1 million.
Flight Centre enhances service with AI-driven programme from Qualtrics, leveraging analytics into actionable insights and to improve travel experiences.
IoT technologies are transforming retail efficiency, from dynamic cleaning schedules to real-time temperature control and crowd management, says Ruby Whipp of mpro5.
NTT enhances fan experience at Indianapolis 500 with AI innovations, including the Race Like the Pros simulator and Smart Venue technology for seamless event management.
ECI Software Solutions' JobBoss² wins TrustRadius's 2024 Top Rated Award, reflecting strong customer satisfaction and real-world success in job shop management.
ASUS has released the AI-powered Vivobook S 15, a collaboration with Microsoft and Qualcomm, now available for pre-order in Australia.
Salesforce enhances Service Cloud with new features to unify data across digital channels, providing a seamless, personalised customer experience through their Einstein 1 Platform.
Salesforce has unveiled new Einstein Copilot features aimed at marketers and merchants, enhancing AI-driven customer interaction and business efficiency.
New Accenture research suggests responsible AI adoption could boost APAC's economy by $4.5 trillion in 15 years, elevating GDP growth by 0.7 percentage points annually.
Helsinki-based Wolt releases its third Algorithmic Transparency Report, shedding light on the AI-driven systems behind its multi-service app amid growing discussions on AI's future and regulation.
Integrity360 partners with Armis to strengthen cybersecurity across Europe, enhancing digital asset visibility and threat management for multiple sectors.
To successfully integrate AI into business strategies, meticulous planning around compatibility, performance, and uptime is crucial to avoid failure.
Amid rising cyber attacks, 69% of Australian retailers are prioritising cyber security in 2024, with a focus on building consumer trust and loyalty.
Ecommerce isn't killing physical stores; it's enhancing them. In 2023, Australians spent AUD $63.6 billion online, boosting bricks-and-mortar sales.
Zurich and UTS have developed AI models to streamline life insurance underwriting, significantly cutting the time for decisions on mental health disclosures from 22 days to instant approvals.
AliExpress's Consumer Insight Report reveals that younger Brits lead online fashion buying, with 93% shopping online, and livestream retail booming.
After years of economic turmoil, the UK retail sector expects a revival as 93% of retailers forecast business growth for 2024, despite ongoing challenges.
New research by Accenture shows generative AI could boost Australia's economy by USD $269 billion by 2038, adding 0.75% to annual GDP growth.