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Quality Management Stories - Page 8

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Quality Management stories

Four ways to integrate the contact centre with Microsoft Teams and improve CX
Customer Relationship Management

Four ways to integrate the contact centre with Microsoft Teams and improve CX

Enghouse Interactive highlights the benefits of integrating contact centres with Microsoft Teams, including omni-channel routing and quality assurance.

By Sara Barker • 5 min read • Thu, 18th Mar 2021
NICE inContact infuses AI into contact centre offering
Customer Relationship Management

NICE inContact infuses AI into contact centre offering

According to NICE inContact, the AI models are able to help guide agents at the point-of-service, boosting customer satisfaction in real time.

By Staff Writer • 2 min read • Thu, 18th Mar 2021
8x8's Winter 2021 aims to enhance the customer experience
Customer Relationship Management

8x8's Winter 2021 aims to enhance the customer experience

Winter 2021 features provide integrated solutions from a single provider, both from 8x8 itself and from partners including Verint.

By Staff Writer • 3 min read • Fri, 5th Feb 2021
Managing quality with a work-from-anywhere workforce
Customer Relationship Management

Managing quality with a work-from-anywhere workforce

Work-from-anywhere contact centres need quality control mechanisms to ensure a consistent customer experience, according to NICE.

By Darren Rushworth • 4 min read • Mon, 14th Dec 2020
Procore looks to improve safety of ANZ construction sites with latest offering
Health Technologies

Procore looks to improve safety of ANZ construction sites with latest offering

Procore has launched Safety Essentials for construction companies in Australia and New Zealand, providing compliance support and pre-built forms.

By Catherine Knowles • 4 min read • Mon, 19th Oct 2020
Unity4 and Daisee partner to automate CX quality management
Customer Relationship Management

Unity4 and Daisee partner to automate CX quality management

Offers 100% customer interaction coverage even in a work from home environment and provides an automated report on a programmable scorecard.

By Staff Writer • 3 min read • Mon, 31st Aug 2020
8x8 brings enterprise telephony to Microsoft Teams
Unified Communications

8x8 brings enterprise telephony to Microsoft Teams

8x8 has added Voice for Microsoft Teams to enable enterprise cloud telephony, keeping the Teams experience unchanged for end users.

By Catherine Knowles • 3 min read • Fri, 12th Jun 2020
ASC launches compliance recording solution for Teams
Unified Communications

ASC launches compliance recording solution for Teams

Records, transcribes and analyses all communications through MS Team to ensure compliance, storing it all in the cloud.

By Staff Writer • 2 min read • Tue, 12th May 2020
NICE inContact expands access workforce engagement solution
Customer Relationship Management

NICE inContact expands access workforce engagement solution

NICE inContact is offering its CXone@home solution for free for 60 days, providing workforce engagement and optimisation capabilities for remote workers.

By Staff Writer • 2 min read • Tue, 21st Apr 2020
DigiPlex launches data center bond on Oslo Stock Exchange
Hyperscale

DigiPlex launches data center bond on Oslo Stock Exchange

DigiPlex has taken its place on the Oslo Stock Exchange, with what it calls 'the largest ever Nordic data centre bond'.

By Staff Writer • 3 min read • Wed, 30th Oct 2019
Frost & Sullivan, DMG recognise Verint for APAC market share
Customer Relationship Management

Frost & Sullivan, DMG recognise Verint for APAC market share

Verint was found to a market share 30% higher than its closest competitor across all contact centre technologies.

By Staff Writer • 3 min read • Tue, 15th Oct 2019
Kyocera's green sustainability efforts recognised
Clean technologies

Kyocera's green sustainability efforts recognised

Kyocera says its efforts to increase sustainability and reduce greenhouse missions are part of the 'Kyocera philosophy'.

By Staff Writer • 2 min read • Fri, 12th Jul 2019
Contact centre market to see 14.6% CAGR over next five years
Customer Relationship Management

Contact centre market to see 14.6% CAGR over next five years

The rise in omnichannel communication will be a large contributor to this growth, says Fortune Business Insights.

By Ben Moore • 3 min read • Fri, 12th Jul 2019
Hyve announce G-Cloud 11 accreditation for increased range of managed services
Partner Programmes

Hyve announce G-Cloud 11 accreditation for increased range of managed services

Hyve has also been recertified for three key ISO standards, covering security, quality management and cloud services.

By Staff Writer • 2 min read • Tue, 9th Jul 2019
Vertiv certified for energy efficiency in ANZ
Supply Chain

Vertiv certified for energy efficiency in ANZ

Vertiv has achieved ISO 14001:2015 certification for environmental management across its ANZ offices and warehouses, enhancing its sustainability credentials.

By Staff Writer • 2 min read • Thu, 6th Jun 2019
HP drives 3D printing for the manufacturing industry
Manufacturing

HP drives 3D printing for the manufacturing industry

The new products and partnerships are designed to bring new levels of manufacturing predictability and quality to customers scaling to full production.

By Staff Writer • 4 min read • Fri, 10th May 2019

Stories from Other Regions

Quality Management stories

Winning tenders: what 47% of businesses are doing wrong
Education, Learning & Training

Winning tenders: what 47% of businesses are doing wrong

A mismatch with client priorities is costing construction firms work, as most still pitch management expertise while buyers mainly care about price.

By Staff Writer • 2 min read • Fri, 28th Aug 2020
How this Kiwi-Aussie partnership is making breakthroughs in construction
Software-as-a-Service

How this Kiwi-Aussie partnership is making breakthroughs in construction

Contractors are already seeing clearer project oversight and faster reporting as the new Acuite-photoSentinel link feeds live camera data into dashboards.

By Michael Curreen • 3 min read • Mon, 9th Dec 2019