Opinion stories
In times of crisis, brands can salvage their reputations by prioritising empathy and transparency, transforming potential outages into trust-building moments.
In 2025, the digital customer experience will be crucial for organisational success, as over 70% of APAC consumers may switch brands after a poor interaction.
GenAI is revolutionising businesses by dismantling data silos, enabling seamless integration and boosting efficiency across diverse operational systems.
In an era of increasing connectivity demands, financial institutions are turning to multi-carrier strategies to safeguard against costly network failures.
New Zealand's data centre market is projected to soar from USD $1 billion in 2023 to USD $1.56 billion by 2029, driven by surging AI demand and sustainability efforts.
Cognitive diversity has emerged as a pivotal factor in transforming businesses from Underdogs to Unicorns, enabling teams to solve complex problems effectively.
As businesses expand, many find QuickBooks Online inadequate for handling complex financial demands, prompting a shift to more robust systems like NetSuite.
Australia faces a pivotal moment in digital sovereignty, needing to reshape control over data and AI systems to ensure they align with local values and priorities.
As AI predicts a staggering USD $1.3 trillion market by 2030, synthetic data emerges as a crucial solution for training models and enhancing video analytics.
As businesses increasingly grapple with rapid market changes, demand for flexible, real-time IT infrastructure is surging, crucial for maintaining competitive advantage.
As hackers exploit vulnerabilities in Gen AI prompt fields, organisations face mounting security challenges and must adopt innovative measures to safeguard their systems.
In a significant shift, 90% of Australian firms are eyeing alternatives to Oracle Java, citing concerns over its pricing and cloud inefficiencies, according to a new survey.
Mid-market supply chains are urged to modernise their outdated IT systems, as 97% of professionals acknowledge legacy technology hampers agility and efficiency.
As email threats evolve, firms must adopt automated incident response to swiftly mitigate risks and protect sensitive data from malicious attacks.
The ACCC has highlighted misleading return policies on over 2,000 Australian retail websites, prompting calls for businesses to review compliance with consumer rights.
The launch of the $Trump meme coin saw an astonishing market peak of over USD $14.5 billion, only to crash 66% shortly thereafter, leaving many traders devastated.
AI is revolutionising risk management in private equity, enabling firms to navigate data privacy challenges and enhance decision-making strategies effectively.
Agentic AI is transforming the business landscape by enhancing automation capabilities, particularly in handling unstructured information and adapting to disruptions.
As Australian businesses brace for economic challenges in 2025, they are set to invest in office redesigns and smart technology to enhance efficiency and employee satisfaction.
Order cancellations can cost businesses millions; understanding why they happen is crucial. Discover key strategies to reduce these rates and improve customer satisfaction.