Three years into a global pandemic and the shift to all things digital shows no signs of abating. Good digital customer experience is therefore becoming essential.

New Relic has announced the general availability of a first-of-its-kind service level management experience to allow developers, operators and executives to utilise SRE best practices.

"To produce attractive content in a future shaped by digitalisation, first-class technological capabilities are a necessity".

Companies are often split into two camps when it comes to technology maturity; those trying to accelerate technology and software delivery, and those drowning in technical debt.

The new infrastructure monitoring experience allows DevOps, SRE, and ITOps teams to proactively identify and resolve public, private, and hybrid cloud infrastructure issues. 

One of the biggest challenges facing organisations today is how to truly harness the power of data - to determine what and how to measure, understand what the data actually "means," and prioritise what data to look at or act on to achieve maximum impact for the business.

Enterprises face an overwhelming degree of technological complexity due to code, application and cloud and network sprawl, making it more difficult to know what’s happening in the tech stack and how to fix problems as they arise.

Workplaces across the region are bracing themselves for the 'Great Resignation' to hit their shores, with many organisations supercharging employee retention schemes in the hope of preventing what looks like an inevitable tide.

Public cloud represents a significant shift for many organisations, and it’s vital to have senior leadership backing for the migration process.

New Relic has acquired CodeStream, a developer collaboration platform, and integrated it with New Relic One. 

The tech industry sees the value and potential of using Kubernetes, but its full potential is being held back by a lack of observability.

While 92% of ANZ respondents believe observability is essential and strategic to their business, only 25% have fully developed observability practices. 

While Kubernetes itself sits in the developer and engineering realm, it has notable flow-on effects on the wider business.

Here are reasons why the future of the cloud should be incorporating open source — and it starts with helping to address the current skills shortage.

Managers leading teams through change should help people understand the bigger picture and ensure that they will be getting more than they have to give up.

The only way to maintain a competitive customer experience is to analyse and act on a complex, distributed set of data to proactively diagnose issues.

Cloud-based observability platform New Relic has joined the Cloud Native Computing Foundation as a platinum member.

By choosing the right migration from the outset through developing KPIs and planning for migration, companies are setting themselves up for success.

AIOps offers engineers the ability to harness AI and machine learning to predict possible issues, determine root causes, and intelligently drive automation to resolve them.

Despite the clear need for investment in such technology, CEOs and CFOs looking to improve their bottom line may seek to cut their overall technology spend. Why?

The digital customer experience is everything that customers experience via software. It’s the entire virtual storefront: the ‘face’ of your business. And who’s developing these business-critical experiences? Software developers.

To ensure happier customers, fewer bugs and faster page loads are needed. Here are three ways that teams can enable greater customer experiences for their businesses — and it all starts with the dev team.

New Relic is set to take over Pixie Labs, a company that specialises in machine intelligence observability platform for Kubernetes development.

The appointments follow what the company is calling a year of ‘strong team growth’.