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Natural language processing stories

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Artificial Intelligence
Cyara rolls out comprehensive, automated chatbot feature
July 2022
Cyara has unveiled new chatbot testing features with the latest release of Cyara Botium, creating a solution for comprehensive, automated chatbot testing and assurance.
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Artificial Intelligence
New breakthrough in AI for high volume unstructured text
July 2022
Classifying documents or messages constitutes one of the most fundamental Natural Language Understanding functions for business artificial intelligence.
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IT Training
H2O.ai democratises deep learning with H2O Hydrogen Torch
February 2022
H2O.ai announces H2O Hydrogen Torch, a deep learning training engine that makes it easy to make no-code image, video and natural language processing models. 
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Artificial Intelligence
Chatbots a major player in business growth according to new research
January 2022
Chatbots are slowly taking over more business sectors, with the pandemic accelerating an increase in chatbot software solutions to help meet the demands of workplaces.
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Machine learning
How digital natives are changing the future of work
December 2021

With Gen Z set to comprise one-third of the Australian workforce by 2030, there is no mistake that their presence will impact the future of the workplace. 
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Accenture
I, Technologist: Democratising data & technology for all employees
April 2021
“We now have a once-in-a-generation opportunity to turn this moment of truth for technology into a moment of trust."
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Contact Centre
Unity4 and Daisee partner to automate CX quality management
August 2020
Offers 100% customer interaction coverage even in a work from home environment and provides an automated report on a programmable scorecard.
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Identity and Access Management
GCloud updates capabilities with Anthos enhancements
August 2020
Google Cloud has announced improvements for hybrid compatibility, services, development, migration and identity security with updates to Anthos.
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Amazon Web Services
AWS Contact Lens for Connect set to arrive in A/NZ
July 2020
The contact centre service adds machine learning capabilities that identify customer issues and trends in near-real time and enable call transcript search.
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Microsoft Teams
ASC launches compliance recording solution for Teams
May 2020
Records, transcribes and analyses all communications through MS Team to ensure compliance, storing it all in the cloud.
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Startup
Chch voicemail-to-text startup eyes global market
February 2020
The Christchurch-based SaaS company with 2500 active users is looking to expand to Australia, the UK, the USA and Canada by November this year.
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Chatbots
Nine reasons to launch an intelligent chatbot
November 2019
Sophisticated virtual assistants can be created to help with anything from 24/7 customer service and conversational commerce to supporting business users.
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Artificial Intelligence
Nuance releases med-tech speech recognition in Aus
August 2019
Nuance is launching its speech recognition platform Dragon Medical One in Australia, saving clinicians time on updating records and documentation.
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Data analytics
Gartner’s top 10 data and analytics trends for 2019
February 2019
Data is the fuel for the modern world, and analytics the engine. Gartner has compiled the top 10 trends to watch this year.
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Big Data
How Tableau aims to make data analytics more accessible
February 2019
Tableau Software announced the general availability of Ask Data, which leverages the power of natural language processing.
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Robotic Process Automation
ABBYY brings AI to Quanton’s RPA solutions
February 2019
Quanton partners with ABBYY to provide Kiwi organisations content intelligence in process automation.
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Artificial Intelligence
The AI difference: How chatbots gain and retain customers
May 2018
Customers become emotionally invested and more loyal with brands that engage with them – but not all engagement methods are created equal.
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Digital Marketing
How AI is changing marketing exponentially - Gartner
May 2018
How marketers can sort through the hype and manage the AI customer experience.
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Unified Communications
NLP ready to roll into home and work
March 2018
UC consultant Ian Darby recently ended up in San Jose where natural language processing (NLP) was a hot topic. Here is his take on the Next Big Thing.
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Machine learning
Microsoft reaches historic AI milestone in Chinese-English language translation
March 2018
“The pursuit of removing language barriers to help people communicate better is fantastic."
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Machine learning
Callaghan Innovation awards R&D grant to AI startup
March 2018
Ambit is conceivably one of the youngest companies to receive the grant at ten months old.
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Artificial Intelligence
Gartner’s ten predictions for smartphone AI developments
January 2018
Analysts predict 80% of smartphones shipped will have on-device AI capabilities by 2022.
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Displays
AWS brings Alexa to the enterprise with Alexa for Business
December 2017
The new AWS service makes it easy for companies to voice-enable their offices with Alexa, giving workers an intelligent assistant.
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Chatbots
Lifebroker and Jade Software launch Facebook chatbot for life insurance quote comparisons
October 2017
Alfred is currently live in-market following a three-month development period and customer pilot process.