IT support stories
Kyndryl bolsters Kyndryl Bridge with agentic AI to spot IT risks early, helping customers avert outages and cut downtime costs.
TeamViewer says AI tools are easing workplace tech frustration, while smart glasses are helping aged care and Mercedes AMG Petronas.
ControlUp taps Tim Freestone as Adviser to the Board as it tops USD $100 million ARR and pushes further into autonomous endpoint management.
Splashtop and Rippling bring remote desktop control into device management, giving IT teams one-click support for Mac and Windows devices.
Service desks emerge as cyber criminals' new frontline, with voice phishing, standing privileges and outsourced support fuelling identity breaches.
Freshworks data shows nearly half of IT support tickets now arrive after hours as hybrid work leaves service desks struggling to keep up.
Frontline mobile devices are emerging as a data-rich operational layer in retail, transport, logistics and healthcare, helping firms cut downtime.
TeamViewer rolls out AI scripting for Tia support agent, turning resolved IT tickets into reviewable automations for managed devices.
MacDrive 12 brings encrypted APFS read and write support to Windows, easing cross-platform file access for mixed Mac and PC teams.
ReliaQuest says suspected former Black Basta operators are bombarding staff with emails and posing as IT support in Microsoft Teams to reach senior executives.
MetTel unveils a connected laptop service that uses SingleSIM to ship, activate and support enterprise devices across multiple mobile networks.
Splashtop unveils AI-assisted endpoint platform for IT teams, blending patching, remote support and security alerts in one console.
Owl Labs wins Microsoft Teams approval for its Meeting Owl 5 Pro, bringing full certification to its current hybrid meeting device range.
Sidetrade sets out a four-year push into AI-driven order-to-cash, with three new products due in 2026 and a shift towards usage-linked revenue.
OpenAI launches Chrome extension for Codex on macOS and Windows, while Australian use of the coding agent has surged sixfold since January.
Optus launches free cyber readiness programme as research finds one in three Australian SMEs have faced attacks and most lack a plan.
Lumify Learn rolls out Pro Packs to steer Australians into cyber security, AI, data, IT support and programming jobs with workplace placements.
Yoshinori Nagata named Managing Director as Fujifilm Business Innovation Australia accelerates its shift from document tech into IT, automation and AI services.
Australian channel groups launch Catalyst in Sydney, a charity-backed conference for MSPs and IT leaders focused on practical peer lessons, not vendor pitches.
Manchester IT support firm Apex Computing lands a third Microsoft Solutions Partner designation after securing recognition for Microsoft Security.
