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IT support news stories

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Data Science
Neo4j announces service delivery alliance with Deloitte
Neo4j has announced a service delivery alliance with Deloitte Consulting Southeast Asia for a range of services to customers within the region.
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TeamViewer launches A/NZ Regional office in Adelaide
TeamViewer is launching its new Australia and New Zealand office in Adelaide, coinciding with the company's 10th anniversary in the country.
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Likewize acquires Optus subsidiary for $200 million and enters 15 year partnership with Optus
One of the world's largest tech protection and support companies, Likewize, has announced it has entered into an agreement to buy 100% of Optus Insurance Services shares, a wholly-owned subsidiary of Singtel Optus, and one of Australia's largest mobile phone operators. 
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Sophos reveals malicious tactics of AvosLocker ransomware
“The techniques used by AvosLocker are simple, but very clever. They ensure that the ransomware has the best chance of running in Safe Mode and allow the attackers to retain remote access to the machines throughout the attack."
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Tech support scams are the number 1 phishing threat - report
“Tech support scams are effective because they prey on fear, uncertainty and doubt to trick recipients into believing they face a dire cybersecurity threat."
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Unplanned outages cause Kiwibank to go offline for second time in three days
The latest issue comes after planned maintenance on Kiwibank’s IT systems in the early hours of Sunday morning.
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Remote Working
90% of workers require more IT support when remote working
The role of the IT department is becoming increasingly important, with new research finding 90% of workers needing more IT support when working from home. 
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Remote Working
IT leaders rehash remote work tools for long-term prosperity - LogMeIn study
The security and scalability of software and tools used to support remote working is being called into question by many IT leaders
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Managed Services
Irish IT services company to open Auckland ops centre
Evros aims to create up to 100 IT jobs in Auckland over the next two years.
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Artificial Intelligence
Three new AI enterprise products, services from Mist
New AP uses AI to support 802.11ax, Mist Edge delivers microservices agility to the campus, and introducing AI integrated support.
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The importance of closer relationships with external IT support
CSG’s recent survey has shown that SMBs are outsourcing their IT support at an increasing rate, showing opportunity for providers of IT services.
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Rimini Street scores major service contract with ANZ retail giant
Rimini Street will implement its solutions across eight brands, accounting for more than 730 retail stores.
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Kiwis keen on ICT industry with top hires in tech sector
“The large industries hiring now reflect what we’re seeing in our economy."
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23 Kiwi schools now using N4L, 700+ forecast for 2014...
Today, 23 schools are using the managed network, which offers free, uncapped, high-speed internet services, content filtering and network security services to schools.