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IT service management (ITSM) Stories - Page 8

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IT service management (ITSM) stories

UpGuard unveils Risk Automations to speed cyber fixes
Unified Communications

UpGuard unveils Risk Automations to speed cyber fixes

UpGuard debuts Risk Automations to link cyber risk findings with security workflows, promising faster fixes after USD $75 million raise.

By Shannon Williams • 4 min read • Thu, 5th Mar 2026
TCS, Zscaler expand partnership with AI workspace suite
Firewalls

TCS, Zscaler expand partnership with AI workspace suite

TCS and Zscaler launch an AI-powered zero trust workspace platform blending security, observability and experience analytics for enterprises.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 4th Mar 2026
Atlassian brings AI agents to Jira with MCP support
Software-as-a-Service

Atlassian brings AI agents to Jira with MCP support

Atlassian launches Jira AI agents with MCP support, embedding governed automation in existing workflows rather than separate chat tools.

By Catherine Knowles • 4 min read • Tue, 3rd Mar 2026
Contrast integrates with ServiceNow for app risk triage
Application Security

Contrast integrates with ServiceNow for app risk triage

Contrast links its sensors with ServiceNow workflows to sync app and API risk data, aiming to cut false positives and speed remediation.

By Catherine Knowles • 3 min read • Sat, 28th Feb 2026
Sweep unveils Multi-Org Agent to tame Salesforce sprawl
Digital Transformation

Sweep unveils Multi-Org Agent to tame Salesforce sprawl

Sweep debuts Multi-Org Agent to map complex Salesforce estates, cutting analysis from months to days and easing consolidation and AI rollout.

By Sofiah Nichole Salivio • 4 min read • Sat, 28th Feb 2026
GitLab expands MSP partner push for agentic AI control
Data Protection

GitLab expands MSP partner push for agentic AI control

GitLab expands its MSP partner programme to deliver agentic AI-powered DevSecOps as a managed service with strict data sovereignty controls.

By Joseph Gabriel Lagonsin • 5 min read • Fri, 27th Feb 2026
ServiceNow unveils Autonomous Workforce & EmployeeWorks
Unified Communications

ServiceNow unveils Autonomous Workforce & EmployeeWorks

ServiceNow debuts Autonomous Workforce and EmployeeWorks, promising AI “specialists” that autonomously resolve most employee IT requests.

By Joseph Gabriel Lagonsin • 5 min read • Fri, 27th Feb 2026
ServiceNow unveils Autonomous Workforce & EmployeeWorks
Software-as-a-Service

ServiceNow unveils Autonomous Workforce & EmployeeWorks

ServiceNow launches Autonomous Workforce and EmployeeWorks, pairing AI “specialists” with chat-based support to automate routine workplace tasks.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 27th Feb 2026
Study finds AI adoption high but operations lag behind
DevOps

Study finds AI adoption high but operations lag behind

Most big firms use AI, yet only 12% run truly continuous AI-led IT operations, missing speed, security and architecture gains.

By Shannon Williams • 4 min read • Thu, 26th Feb 2026
ManageEngine adds causal AI to boost Site24x7 AIOps
DevOps

ManageEngine adds causal AI to boost Site24x7 AIOps

ManageEngine injects causal and autonomous AI into Site24x7 to cut alert noise, speed root-cause analysis and automate incident remediation.

By Sean Mitchell • 4 min read • Thu, 26th Feb 2026
CompTIA launches AI course for frontline help desks
DevOps

CompTIA launches AI course for frontline help desks

CompTIA unveils AI Help Desk Essentials course to train frontline IT support teams in safe, effective use of generative AI chatbots.

By Sean Mitchell • 4 min read • Thu, 26th Feb 2026
New Relic unveils agentic AI platform for SRE automation
DevOps

New Relic unveils agentic AI platform for SRE automation

New Relic launches an agentic AI platform and SRE Agent to shift observability from reactive monitoring to automated incident resolution.

By Joseph Gabriel Lagonsin • 5 min read • Wed, 25th Feb 2026
From breach to recovery - 5 ways to prepare your IT team for the unexpected
Firewalls

From breach to recovery - 5 ways to prepare your IT team for the unexpected

When cyber attacks slip through defences, recovery readiness - not just prevention - decides whether your organisation bends or breaks.

By Al Kingsley MBE • 4 min read • Sat, 21st Feb 2026

Stories from Other Regions

IT service management (ITSM) stories

Kinetic IT attains ServiceNow Elite Partner status
Digital Transformation

Kinetic IT attains ServiceNow Elite Partner status

Kinetic IT has been elevated to ServiceNow Elite Partner status, boosting its advisory and implementation credentials across Australia.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 4th Mar 2026
Mercy Health taps Data Agility for 24/7 digital support
Digital Transformation

Mercy Health taps Data Agility for 24/7 digital support

Mercy Health has chosen Melbourne-based Data Agility to deliver 24/7 managed services for its clinical integration and digital systems.

By Sean Mitchell • 3 min read • Thu, 26th Feb 2026
eG Innovations names Joanne Bowey to lead New Zealand
Hybrid Cloud

eG Innovations names Joanne Bowey to lead New Zealand

eG Innovations launches in New Zealand, appointing veteran cloud executive Joanne Bowey to drive growth in digital experience monitoring.

By Mark Tarre • 3 min read • Mon, 23rd Feb 2026
Brinqa unveils AI agents to streamline cyber risk data
DevOps

Brinqa unveils AI agents to streamline cyber risk data

Brinqa has rolled out AI agents to infer asset owners and deduplicate findings, aiming to cut cyber risk noise in sprawling IT estates.

By Kaleah Salmon • 4 min read • Fri, 20th Feb 2026
eG Innovations appoints Jon Hatchuel to lead Australia
Virtualisation

eG Innovations appoints Jon Hatchuel to lead Australia

eG Innovations names Jon Hatchuel as its first Australia country manager, targeting growth in digital workspace monitoring and observability.

By Mark Tarre • 3 min read • Wed, 18th Feb 2026