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IPI becomes first UK Avaya partner with cloud specialisation accreditation
Disaster Recovery

IPI becomes first UK Avaya partner with cloud specialisation accreditation

IPI, a London-based tech firm, becomes the first UK partner to receive Avaya's cloud specialisation accreditation, places the tech firm in a unique position to assist businesses transitioning to Avaya's cloud-based platform.

By Imee Dequito • 3 min read • Mon, 26th Feb 2024
Steve Winningham appointed as IPI's non-exec chairman
Customer Experience

Steve Winningham appointed as IPI's non-exec chairman

Contact centre specialist, IPI, has appointed seasoned industry professional Steve Winningham as its non-exec chairman to facilitate its future growth following an investment by Ethos Partners.

By Imee Dequito • 2 min read • Thu, 8th Feb 2024
Exclusive: IPI edges out competition with compliance solutions
Risk & Compliance

Exclusive: IPI edges out competition with compliance solutions

IPI is a people- and purpose-led business, and with 21 years in the industry, it's not hard to see why their solutions and expertise are highly sought after.

By Mitchell Hageman • 4 min read • Wed, 23rd Nov 2022

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Sat Sanghera honoured in LDC top 50 business leaders list
Partner Programmes

Sat Sanghera honoured in LDC top 50 business leaders list

Sat Sanghera, CEO of IPI, has been named one of The LDC Top 50 Most Ambitious Business Leaders for 2024 and received The People Award.

By Kaleah Salmon • 3 min read • Wed, 16th Oct 2024
IPI recognised among top innovators in InsurTech100 list
Unified Communications

IPI recognised among top innovators in InsurTech100 list

IPI has been named in the 2024 InsurTech100 list, recognising its innovative contributions to the insurance industry's technological landscape.

By Kaleah Salmon • 3 min read • Mon, 14th Oct 2024
IPI launches ElasticCX Service Recovery for contact centres
Unified Communications

IPI launches ElasticCX Service Recovery for contact centres

IPI unveils ElasticCX Service Recovery, a cloud-based solution aimed at enhancing Contact Centre resilience against IT outages, security breaches, and planned upgrades.

By Catherine Knowles • 3 min read • Fri, 26th Jul 2024
IPI earns top three-star rating from Best Companies
IPI

IPI earns top three-star rating from Best Companies

IPI has received a prestigious three-star rating from Best Companies, reflecting its outstanding employee engagement and commitment to a positive workplace culture.

By Kaleah Salmon • 3 min read • Fri, 19th Jul 2024
IPI rises to 31 in E2E Tech 100 list after successful year
Unified Communications

IPI rises to 31 in E2E Tech 100 list after successful year

IPI climbs to 31st in the 2024 E2E Tech 100 list, signalling a successful year marked by robust growth, innovation, and strategic partnerships.

By Kaleah Salmon • 3 min read • Wed, 3rd Jul 2024
MSI Reproductive Choices & IPI push digital transformation forward
DevOps

MSI Reproductive Choices & IPI push digital transformation forward

MSI Reproductive Choices partners with IPI for an extensive digital transformation, driving up client interaction by 23%, modernising staff management, and promoting remote working.

By Kaleah Salmon • 3 min read • Wed, 10th Jan 2024
Green Insurer teams up with IPI for advanced customer contact services
Unified Communications

Green Insurer teams up with IPI for advanced customer contact services

Green Insurer partners with IPI to implement omnichannel contact via IPI's cloud-based CCaaS, ElasticCX, enhancing customer service.

By Imee Dequito • 3 min read • Mon, 11th Dec 2023
The five key pillars of exceptional customer contact
Software-as-a-Service

The five key pillars of exceptional customer contact

To succeed, brands need to go above and beyond to provide consistent experiences to their customers while also looking to make continuous improvements.

By Craig Farley • 6 min read • Fri, 14th Jul 2023