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Businesses failing to deliver positive chatbot experiences
Unified Communications

Businesses failing to deliver positive chatbot experiences

Research shows six in ten consumers interacted with a brand via chatbot in the last six months – 24% more than those who picked up the phone.

By Shannon Williams • 4 min read • Thu, 9th Feb 2023
Commvault declares appointment of new Chief Marketing Officer
Data Protection

Commvault declares appointment of new Chief Marketing Officer

Commvault appoints Anna Griffin as new Chief Marketing Officer to drive campaigns for high-growth SaaS companies and promote data protection value.

By Tom Raynel • 2 min read • Wed, 8th Feb 2023
What is data fabric, and how can you use it?
Digital Transformation

What is data fabric, and how can you use it?

Digital transformation has led to complex data management challenges for IT teams. A data fabric can help solve these issues by connecting data across systems.

By Luke Thomas • 4 min read • Wed, 8th Feb 2023
Fortinet announces latest breakthrough in ASIC tech
Firewalls

Fortinet announces latest breakthrough in ASIC tech

Fortinet unveils FortiSP5, a breakthrough in ASIC technology, offering enhanced security and cost savings for distributed networks.

By Catherine Knowles • 4 min read • Wed, 8th Feb 2023
The simple reason your bot is failing
Unified Communications

The simple reason your bot is failing

A word of caution is in order: when it comes to chatbot execution, it's easy to miss the mark and much can be learnt from past chatbot journeys. .

By Christoph Börner • 6 min read • Tue, 7th Feb 2023
Why digital experience testing is the future
DevOps

Why digital experience testing is the future

Building a unique digital experience is crucial for businesses in today's competitive market. Testing is the key to success.

By Maneesh Sharma • 5 min read • Wed, 1st Feb 2023
Zoom Virtual Agent launched to assist customers and employees
Data Analytics

Zoom Virtual Agent launched to assist customers and employees

Zoom has officially launched Zoom Virtual Agent, an intelligent conversational AI and chatbot solution designed to transform customer and employee assistance.

By Catherine Knowles • 4 min read • Fri, 27th Jan 2023
Quantum Metric launches Atlas, providing ML-powered insights
Artificial Intelligence

Quantum Metric launches Atlas, providing ML-powered insights

Atlas provides outcome-driven insight that enable anyone to identify and respond to digital customer needs from day one.

By Catherine Knowles • 3 min read • Thu, 26th Jan 2023
87% reduction in time to resolve threats with ExtraHop
Advanced Persistent Threat Protection

87% reduction in time to resolve threats with ExtraHop

Enterprises need to focus on strengthening their overall security postures, starting with reducing the likelihood of a damaging cyber intrusion.

By Shannon Williams • 3 min read • Thu, 26th Jan 2023
2023 KuppingerCole report recognises Delinea as a PAM Leader
Privileged Access Management

2023 KuppingerCole report recognises Delinea as a PAM Leader

KuppingerCole has named Delinea a Leader in its 2023 KuppingerCole Leadership Compass for Privileged Access Management report.

By Zach Thompson • 3 min read • Tue, 24th Jan 2023
Radiant Logic announces wins, including customer retention rate of 95%+
Customer Experience

Radiant Logic announces wins, including customer retention rate of 95%+

Radiant Logic has delivered a fourth straight year of profitable growth and an expanding customer base despite economic uncertainty.

By Catherine Knowles • 3 min read • Thu, 19th Jan 2023
Forrester Wave report recognises Micro Focus as Leader
Software-as-a-Service

Forrester Wave report recognises Micro Focus as Leader

A new Forrester Wave report has recognised Micro Focus as a Leader in Continous Automation Testing (CAT) for its broad capabilities.

By Zach Thompson • 3 min read • Wed, 18th Jan 2023
Miscommunication in IT security leads to cybersecurity incidents
Security Operations Centres

Miscommunication in IT security leads to cybersecurity incidents

Miscommunication with IT departments has led to cybersecurity incidents in over 68% of organizations, says Kaspersky.

By Shannon Williams • 3 min read • Fri, 13th Jan 2023
InterSystems named 'Visionary' in latest Gartner Magic Quadrant report
Supply Chain

InterSystems named 'Visionary' in latest Gartner Magic Quadrant report

InterSystems has been positioned in the Visionaries Quadrant of the newly published Gartner Magic Quadrant for Cloud DBMS.

By Catherine Knowles • 3 min read • Thu, 12th Jan 2023
Forrester names Commvault a leader in data resilience
Disaster Recovery

Forrester names Commvault a leader in data resilience

Commvault announced that Forrester has positioned the company as a Leader in the Forrester Wave: Data Resilience Solutions Suites, Q4 2022.

By Gaurav Sharma • 3 min read • Fri, 6th Jan 2023
Optimizely DXP drives US$2.2 million savings, says Forrester
Digital Transformation

Optimizely DXP drives US$2.2 million savings, says Forrester

According to a total economic impact study from Forrester, customers can realise a 370% ROI after deploying the DXP, with a payback period of eight months.

By Gaurav Sharma • 3 min read • Fri, 6th Jan 2023

Stories from Other Regions

Forrester stories

Open Banking uptake well underway in Australia: Experian
Fintech

Open Banking uptake well underway in Australia: Experian

The findings are from Experian's latest business and consumer insight report, developed in partnership with Forrester, exploring open Banking and data privacy.

By Gaurav Sharma • 3 min read • Thu, 29th Dec 2022