DataCenterNews Asia Pacific - Specialist news for cloud & data center decision-makers

EX / Employee Experience stories

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AI Rudder releases research on future of customer experience with AI
Last week
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digital transformation
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ai
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cx
The report, titled The Future of Customer Experience with Voice AI, was based on a survey comprising more than 500 customer experience leaders in Asia.
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Genetec warns against cyber crime risk from older systems
Last month
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cyber criminal
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unified threat management
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security vulnerabilities
With the ever-increasing rise in cyber crime, Genetec is cautioning organisations of all sizes to be vigilant about the cybersecurity risk.
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Qualtrics' new product line offers insights into CX and EX
Fri 21 Oct 2022
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cx
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martech
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qualtrics
With Qualtrics CrossXM, organisations can understand how key employee experience metrics statistically significant impact on customer outcomes.
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The role of digitalisation in enhancing the employee experience
Wed 14 Sep 2022
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wfh
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unisys
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digitalisation
Many Australian companies are still in the adjustment phase, navigating what workflows, culture and collaboration should look like in a new hybrid environment.
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Hyland improves employee experience with added functionality
Mon 5 Sep 2022
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digitisation
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product expansion
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release radar
Hyland has launched its latest product enhancements and innovative solutions designed to help its customers in their digital evolution journeys.
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Ivanti reveals potential ROI of 261% for Endpoint Management Solution
Thu 18 Aug 2022
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edr
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report
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ivanti
Ivanti has announced the results of a commissioned Total Economic Impact (TEI) study conducted by Forrester Consulting.
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Fujitsu acquires ServiceNow specialist Enable Professional Services
Fri 8 Jul 2022
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fujitsu
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enable networks
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mergers and acquisitions
Enable Professional Services will operate as a stand-alone Fujitsu company for the foreseeable future, under the continued leadership of Bruce Hara.
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Ivanti puts spotlight on power of employee digital experiences
Fri 1 Jul 2022
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digital
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it management
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ivanti
The report revealed that 49% of employees are frustrated by the tech and tools their organisation provides and 64% believe this impacts morale.
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Monitors are an excellent incentive for getting employees back
Thu 30 Jun 2022
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monitors
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wfh
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pro av
The pandemic has taught us that hybrid working is a lot easier than we would’ve thought, so how can the office be made to feel as comfortable as home? The answer could be staring you in the face right now.
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Workday winning on culture and family focus
Wed 22 Jun 2022
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it in healthcare
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government
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family first
This family-first approach sees all employees receive access to family-wide private healthcare cover, as well as income protection and life insurance policies.
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RMIT Online identifies new trend dubbed 'the office clash'
Thu 2 Jun 2022
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wfh
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leadership
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remote working
As most companies return to work in post-restriction Australia, the conflict about the office's role between business leaders and employees is growing.
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Consumer relationships with digital services continues to change
Thu 26 May 2022
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metaverse
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ex
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zoom
Two years of pandemic-induced reliance on technology for work has altered our relationship with digital apps and services, new research has found.
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Zendesk launches customer service and employee experience offering
Fri 13 May 2022
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crm
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martech
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open source
"Zendesk is helping businesses embrace this new generation of conversational customer relationship management and turn customer service into growth.”
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Employee retention increasingly important - automation may help
Fri 6 May 2022
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report
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talent retention
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ex
"Technologies like automation can free workers time, enable a better work-life balance, and create vastly improved efficiencies."
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Workday helps Swyftx make the right people decisions
Wed 27 Apr 2022
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bi
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big data
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data analytics
Australian-owned and operated cryptocurrency exchange, Swyftx, uses Workday's Voice of the Employee platform to properly listen to employees.
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The Warehouse Group implements Workday tools to hear employee voices
Mon 11 Apr 2022
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chorus
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workday
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performance
The Warehouse Group has implemented the Workday Peakon Employee Voice listening platform to help them hear and connect with every team member and actively address ongoing feedback.
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Five ways to deliver the total experience to customers
Thu 24 Mar 2022
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crm
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cx
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martech
It's a question that's been pondered over the decades, shrouded in mystery. How can organisations give customers what they really want?
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How businesses are turning their financial data into a superpower
Tue 22 Mar 2022
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bi
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big data
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data analytics
The growing need to modernise business processes with smart technologies means organisations worldwide are embracing AI, cloud and data initiatives.
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Ivanti study reveals employee sentiments about future of work
Fri 11 Mar 2022
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wfh
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ivanti
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remote working
Focusing on technologies that improve employee and IT experiences is critical for ‘future of work’ success and retaining talent.
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OpenText launches latest iteration of Cloud Editions
Fri 4 Mar 2022
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document management
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ecm
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martech
OpenText has launched CE 22.1 featuring new innovations to help organisations leverage information for digital business transformations.
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Why HR is becoming increasingly more strategic for business
Wed 2 Mar 2022
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wfh
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payroll systems
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hcm
Data-driven decision-making, employee experiences and the rise of HXM. The function of HR is becoming far more strategic to businesses.
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The coaching platform that's worked with Coca Cola, Lacoste and European Bank acquires Klaiton
Wed 16 Feb 2022
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sustainable it
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it training
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digital transformation
CoachHub has acquired the coaching division of market leader Klaiton, consolidating its position in digital coaching.
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Ivanti launches integrated solutions to enhance EX and secure workplaces
Fri 28 Jan 2022
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ivanti
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workflow
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ex
"These new releases automate and simplify complicated workflows, resulting in a better employee experience and helping organisations achieve a strong security profile.”
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Global IT company named best employer in Australia and 16 other countries
Mon 24 Jan 2022
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it
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hcl
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awards
A global internet technology company has taken the top spot as the best employer in Australia and 16 other countries.
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