EX / Employee Experience stories
AI Rudder releases research on future of customer experience with AI
The report, titled The Future of Customer Experience with Voice AI, was based on a survey comprising more than 500 customer experience leaders in Asia.
Genetec warns against cyber crime risk from older systems
With the ever-increasing rise in cyber crime, Genetec is cautioning organisations of all sizes to be vigilant about the cybersecurity risk.
Qualtrics' new product line offers insights into CX and EX
With Qualtrics CrossXM, organisations can understand how key employee experience metrics statistically significant impact on customer outcomes.
The role of digitalisation in enhancing the employee experience
Many Australian companies are still in the adjustment phase, navigating what workflows, culture and collaboration should look like in a new hybrid environment.
Hyland improves employee experience with added functionality
Hyland has launched its latest product enhancements and innovative solutions designed to help its customers in their digital evolution journeys.
Ivanti reveals potential ROI of 261% for Endpoint Management Solution
Ivanti has announced the results of a commissioned Total Economic Impact (TEI) study conducted by Forrester Consulting.
Fujitsu acquires ServiceNow specialist Enable Professional Services
Enable Professional Services will operate as a stand-alone Fujitsu company for the foreseeable future, under the continued leadership of Bruce Hara.
Ivanti puts spotlight on power of employee digital experiences
The report revealed that 49% of employees are frustrated by the tech and tools their organisation provides and 64% believe this impacts morale.
Monitors are an excellent incentive for getting employees back
The pandemic has taught us that hybrid working is a lot easier than we would’ve thought, so how can the office be made to feel as comfortable as home? The answer could be staring you in the face right now.
Workday winning on culture and family focus
This family-first approach sees all employees receive access to family-wide private healthcare cover, as well as income protection and life insurance policies.
RMIT Online identifies new trend dubbed 'the office clash'
As most companies return to work in post-restriction Australia, the conflict about the office's role between business leaders and employees is growing.
Consumer relationships with digital services continues to change
Two years of pandemic-induced reliance on technology for work has altered our relationship with digital apps and services, new research has found.
Zendesk launches customer service and employee experience offering
"Zendesk is helping businesses embrace this new generation of conversational customer relationship management and turn customer service into growth.”
Employee retention increasingly important - automation may help
"Technologies like automation can free workers time, enable a better work-life balance, and create vastly improved efficiencies."
Workday helps Swyftx make the right people decisions
Australian-owned and operated cryptocurrency exchange, Swyftx, uses Workday's Voice of the Employee platform to properly listen to employees.
The Warehouse Group implements Workday tools to hear employee voices
The Warehouse Group has implemented the Workday Peakon Employee Voice listening platform to help them hear and connect with every team member and actively address ongoing feedback.
Five ways to deliver the total experience to customers
It's a question that's been pondered over the decades, shrouded in mystery. How can organisations give customers what they really want?
How businesses are turning their financial data into a superpower
The growing need to modernise business processes with smart technologies means organisations worldwide are embracing AI, cloud and data initiatives.
Ivanti study reveals employee sentiments about future of work
Focusing on technologies that improve employee and IT experiences is critical for ‘future of work’ success and retaining talent.
OpenText launches latest iteration of Cloud Editions
OpenText has launched CE 22.1 featuring new innovations to help organisations leverage information for digital business transformations.
Why HR is becoming increasingly more strategic for business
Data-driven decision-making, employee experiences and the rise of HXM. The function of HR is becoming far more strategic to businesses.
The coaching platform that's worked with Coca Cola, Lacoste and European Bank acquires Klaiton
CoachHub has acquired the coaching division of market leader Klaiton, consolidating its position in digital coaching.
Ivanti launches integrated solutions to enhance EX and secure workplaces
"These new releases automate and simplify complicated workflows, resulting in a better employee experience and helping organisations achieve a strong security profile.”
Global IT company named best employer in Australia and 16 other countries
A global internet technology company has taken the top spot as the best employer in Australia and 16 other countries.