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Customer Support Stories - Page 3

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Customer Support stories

Payhawk hits USD $100 million ARR on AI-driven growth
Software-as-a-Service

Payhawk hits USD $100 million ARR on AI-driven growth

Autonomous AI agents helped the London spend management firm reach USD $100 million in ARR while trimming sales staff and lifting efficiency.

By Sofiah Nichole Salivio • 4 min read • This month
AnywhereNow puts Tendfor into Microsoft Marketplace
Software-as-a-Service

AnywhereNow puts Tendfor into Microsoft Marketplace

Microsoft customers can now buy a Teams-based contact centre and reception tool through its marketplace, simplifying procurement and deployment.

By Sean Mitchell • 4 min read • This month
RemoFirst tops Employ Borderless's inaugural EOR awards
Hybrid & Remote Work

RemoFirst tops Employ Borderless's inaugural EOR awards

The new rankings may sway firms weighing cross-border hires, with RemoFirst named Employ Borderless's top employer of record provider.

By Sofiah Nichole Salivio • 4 min read • This month
TP backs dtcpay's Asia-Pacific payments support push
Fintech

TP backs dtcpay's Asia-Pacific payments support push

Multilingual 24/7 support is becoming essential as Asia-Pacific payments firms race to reassure merchants using stablecoin-linked services.

By Karen Joy Bacudo • 4 min read • This month
Nasuni wins sixth NorthFace award, tops G2 reports
Software-as-a-Service

Nasuni wins sixth NorthFace award, tops G2 reports

Audited feedback has lifted Nasuni's customer-service standing, with a 98% CSAT score and top G2 placements across 15 categories.

By Sofiah Nichole Salivio • 4 min read • This month
Cisco outlines people-first AI strategy for workforce shift
Digital Transformation

Cisco outlines people-first AI strategy for workforce shift

Cisco says AI adoption needs cultural change, skills investment and human oversight as companies reshape work, learning and internal tools.

By Mark Tarre • 7 min read • This month
CrayonIQ says APAC CX buying shifts to AI strategy
Digital Transformation

CrayonIQ says APAC CX buying shifts to AI strategy

Enterprises are increasingly judging CX vendors on AI governance, cloud infrastructure and pricing transparency rather than contact centre features alone.

By Mark Tarre • 4 min read • This month
Workers still turn first to voice, Mitel survey finds
Unified Communications

Workers still turn first to voice, Mitel survey finds

The survey points to costly delays and missed messages as staff juggle seven channels, with frontline workers saying voice remains quickest in urgent cases.

By Sofiah Nichole Salivio • 4 min read • This month

Stories from Other Regions

Customer Support stories

Envisage names Steve Boyes Managing Director for Ireland
Software-as-a-Service

Envisage names Steve Boyes Managing Director for Ireland

Expansion across Ireland is being targeted as Steve Boyes takes charge of Envisage's leadership, sales growth and customer service.

By Sofiah Nichole Salivio • 3 min read • This month
FCA review says AI will reshape retail finance by 2030
Data Protection

FCA review says AI will reshape retail finance by 2030

About 11 million UK adults could use autonomous AI for money management, raising fresh concerns over fraud, control and market concentration.

By Karen Joy Bacudo • 5 min read • This month
Xero launches Ultra plan for medium-sized businesses
Digital Transformation

Xero launches Ultra plan for medium-sized businesses

The AUD $500-a-month package is designed to keep growing firms off costlier ERP systems as finance needs become more complex.

By Joseph Gabriel Lagonsin • 3 min read • This month
Klarna partners Money Wellness on free Money MOT checks
Buy Now Pay Later

Klarna partners Money Wellness on free Money MOT checks

The tie-up puts debt and budgeting advice inside a major shopping app, giving UK users an early route to free financial support.

By Karen Joy Bacudo • 4 min read • This month
How channel partners can capitalise on the key trends affecting the physical security sector in FY2027
Smart Cities

How channel partners can capitalise on the key trends affecting the physical security sector in FY2027

Rising risk and cost pressures are driving demand for cloud-managed, unified security systems as councils and energy firms seek simpler protection.

By Djeffri Setiawan • 4 min read • This month
Telair marks 20 years as independent Australian telco
Network Infrastructure

Telair marks 20 years as independent Australian telco

Its national network upgrade is aimed at keeping business customers connected as demand for bandwidth and resilience continues to rise.

By Joseph Gabriel Lagonsin • 3 min read • This month
Klaviyo opens Composer beta & expands Customer Agent
Customer Relationship Management

Klaviyo opens Composer beta & expands Customer Agent

The move aims to help brands spot missed revenue and handle service queries from a single customer profile, rather than separate AI tools.

By Regine Laguilles • 4 min read • This month
Norton adds scam checks to Claude across all tiers
Data Protection

Norton adds scam checks to Claude across all tiers

Scam checks are now available to Claude users across all tiers, as Norton embeds its Genie tool to flag suspicious messages and links.

By Sofiah Nichole Salivio • 4 min read • This month
India leads on tech optimism, Assurant report finds
Digital Transformation

India leads on tech optimism, Assurant report finds

Trust in AI and connected devices is helping lift device sales, while service gaps are pushing Indian buyers towards protection plans.

By Joseph Gabriel Lagonsin • 4 min read • This month
SkyKelpie trials autonomous cattle mustering in Queensland
Robotics

SkyKelpie trials autonomous cattle mustering in Queensland

The Queensland trials suggest drone herding could ease labour pressures on remote cattle stations, while keeping stockmen central to the task.

By Sean Mitchell • 4 min read • This month