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Customer Success Stories - Page 3

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Customer Success stories

Support Fusion raises AUD $1 million, expands to US & UK
Software-as-a-Service

Support Fusion raises AUD $1 million, expands to US & UK

Support Fusion raises AUD $1 million pre-seed to grow US and UK presence and scale AI-led integrations for co-managed enterprise IT.

By Sofiah Nichole Salivio • 4 min read • Tue, 24th Mar 2026
Qualtrics names Act XM top APJ partner in debut awards
Digital Transformation

Qualtrics names Act XM top APJ partner in debut awards

Qualtrics crowns Act XM top Asia Pacific Japan partner as it launches inaugural global Partner of the Year Awards across five categories.

By Joseph Gabriel Lagonsin • 5 min read • Thu, 19th Mar 2026
Alteryx unveils revamped Academy to boost AI skills
Software-as-a-Service

Alteryx unveils revamped Academy to boost AI skills

Alteryx relaunches its Academy with personalised AI learning paths and new credentials as demand for analytics upskilling accelerates.

By Sofiah Nichole Salivio • 3 min read • Thu, 19th Mar 2026
Contentful expands ANZ operations with new local arm
Software-as-a-Service

Contentful expands ANZ operations with new local arm

Contentful opens an Australian arm and expands ANZ hiring, backing rising enterprise demand for composable digital experience tools.

By Joseph Gabriel Lagonsin • 3 min read • Tue, 17th Mar 2026
Zendesk to acquire Forethought in agentic AI expansion
Digital Transformation

Zendesk to acquire Forethought in agentic AI expansion

Zendesk to buy AI agent platform Forethought in its biggest deal in nearly 20 years, betting on self-improving automation in customer service.

By Mark Tarre • 4 min read • Thu, 12th Mar 2026
Legal AI firm Harvey to launch new Singapore office
Digital Transformation

Legal AI firm Harvey to launch new Singapore office

Legal AI specialist Harvey will open a Singapore office in June, deepening its APAC footprint and support for regional law firms and corporates.

By Mark Tarre • 3 min read • Thu, 12th Mar 2026
SIOS wins triple honours for leadership & support teams
Disaster Recovery

SIOS wins triple honours for leadership & support teams

SIOS Technology nets triple industry honours for leadership, customer success and support as demand for mission-critical resilience grows.

By Sean Mitchell • 4 min read • Thu, 12th Mar 2026
DevRev expands Computer AI agent platform in India
Customer Relationship Management

DevRev expands Computer AI agent platform in India

DevRev to expand its Computer AI agent platform in India, debuting Agent Studio and Text2SQL tools to push enterprises beyond pilot projects.

By Shannon Williams • 4 min read • Thu, 12th Mar 2026
SonicWall receives 5-Star Award in 2026 CRN Partner Program Guide
Firewalls

SonicWall receives 5-Star Award in 2026 CRN Partner Program Guide

SonicWall earns a 5-Star rating in the 2026 CRN Partner Program Guide, spotlighting its focus on partner success and security outcomes.

By Jordan Riddles • 2 min read • Wed, 11th Mar 2026
Women tech leaders urge shift from mentoring to sponsorship
Software-as-a-Service

Women tech leaders urge shift from mentoring to sponsorship

Women tech leaders say firms must move beyond mentoring to sponsorship, trust and reciprocity to keep women in the industry and drive growth.

By Kaleah Salmon • 6 min read • Mon, 9th Mar 2026
TestGorilla unveils AI fluency tests to reshape hiring
Human Capital Management

TestGorilla unveils AI fluency tests to reshape hiring

TestGorilla rolls out AI fluency tests and simulations to help employers measure AI readiness as skills overtake experience in hiring.

By Sean Mitchell • 3 min read • Fri, 6th Mar 2026
Customer success is not support, it is stewardship
Digital Transformation

Customer success is not support, it is stewardship

Customer success must evolve from reactive support to strategic stewardship, aligning stakeholders so tech investments deliver lasting value.

By Nidhi Suresh • 3 min read • Fri, 6th Mar 2026

Stories from Other Regions

Customer Success stories

AI drives hiring shift to senior devs at EU startups
Robotics

AI drives hiring shift to senior devs at EU startups

AI-native EU startups are shrinking dev teams and hiring seasoned engineers as AI generates most new code, Notion Capital research shows.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 20th Mar 2026
ANYbotics names Thierry Obédé Chief Revenue Officer
Software-as-a-Service

ANYbotics names Thierry Obédé Chief Revenue Officer

Swiss robotics firm ANYbotics appoints veteran industrial tech executive Thierry Obédé as Chief Revenue Officer to drive global growth.

By Sofiah Nichole Salivio • 4 min read • Fri, 20th Mar 2026
The skills that shaped my unusual route to tech
Virtualisation

The skills that shaped my unusual route to tech

From Michelin kitchens to SaaS boardrooms, one woman shows how resilience and empathy can forge an unconventional route into tech.

By Barbara Schulz • 4 min read • Fri, 6th Mar 2026
Women in transport tech: How diverse teams keep freight moving
Digital Transformation

Women in transport tech: How diverse teams keep freight moving

Women at MyTrucking are reshaping transport tech, blending empathy with efficiency to keep freight moving in smarter, more human ways.

By Sarah Macdonald • 3 min read • Fri, 6th Mar 2026
Women in tech: revealing diverse careers beyond code
DevOps

Women in tech: revealing diverse careers beyond code

Broadening tech career narratives beyond coding lets more women see paths that match their talents, ambitions and leadership potential.

By Beth Harwood • 4 min read • Fri, 6th Mar 2026
From listening to leading: Why the best customer strategies close the loop
Customer Experience

From listening to leading: Why the best customer strategies close the loop

In a world of inbox overload, winning customer strategies turn feedback into visible action, proving listening must lead to trust.

By Maureen Plowman • 5 min read • Fri, 6th Mar 2026