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Qualtrics unveils AI platform for experience management
Software-as-a-Service

Qualtrics unveils AI platform for experience management

The new system aims to let organisations test decisions and automate responses in live customer interactions before its 2027 release.

By Joseph Gabriel Lagonsin • 4 min read • 3 days ago
Ataccama names Systemation Benelux distributor for AI push
Hybrid Cloud

Ataccama names Systemation Benelux distributor for AI push

More local support is being lined up for firms in Belgium, the Netherlands and Luxembourg as AI projects intensify scrutiny of data quality.

By Joseph Gabriel Lagonsin • 4 min read • 3 days ago
Safe Software plans 60-plus hires as AI demand grows
Software-as-a-Service

Safe Software plans 60-plus hires as AI demand grows

The Surrey software group will push past 400 staff this year as it adds customer-facing roles to meet surging demand for AI-ready data.

By Joseph Gabriel Lagonsin • 4 min read • Last week
AoFrio appoints Peg Tsai to lead Oceania customer growth
Software-as-a-Service

AoFrio appoints Peg Tsai to lead Oceania customer growth

Demand for tighter oversight of cooling fleets is driving AoFrio's Asia-Pacific push, as it expands connected monitoring beyond drinks coolers.

By Mark Tarre • 4 min read • Last week
Certinia study finds integration key to AI success
Digital Transformation

Certinia study finds integration key to AI success

Organisations with fully integrated systems were far more likely to see AI deliver profits, expansion and better forecasts, a global study found.

By Mark Tarre • 4 min read • Last month
Customers at the centre of Adobe's new AI evangelist role
Digital Transformation

Customers at the centre of Adobe's new AI evangelist role

Adobe is using the post to help customers navigate AI adoption while feeding regional priorities back into its global product strategy.

By Sean Mitchell • 6 min read • Last month
Litera adds AI search & growth tools for law firms
Customer Relationship Management

Litera adds AI search & growth tools for law firms

Law firms can now mine internal knowledge and client data in chat, as Litera ties AI search to revenue-focused relationship tools.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Auvik promotes Daniel Ochoa to Chief Revenue Officer
Digital Transformation

Auvik promotes Daniel Ochoa to Chief Revenue Officer

The appointment signals Auvik's push to sell more AI tools and expand through partners as it targets growth across existing accounts and new markets.

By Sofiah Nichole Salivio • 4 min read • Last month
Rimini Street names Costello Chief Operating Officer
Data Analytics

Rimini Street names Costello Chief Operating Officer

The third-party software support provider is broadening its leadership bench as it pushes for faster global growth and tighter delivery control.

By Sean Mitchell • 3 min read • Last month
8x8 launches four-tier partner programme for resellers
Software-as-a-Service

8x8 launches four-tier partner programme for resellers

Rebates tied to retention and expansion could make reseller income steadier as 8x8 shifts channel incentives towards recurring subscription revenue.

By Mark Tarre • 4 min read • Last month
Cvent says APAC events now use AI in everyday work
Software-as-a-Service

Cvent says APAC events now use AI in everyday work

Event planners are now using AI to cut routine work and prove returns, as Cvent says APAC has moved past the experiment phase.

By Sofiah Nichole Salivio • 3 min read • Last month

Stories from Other Regions

Customer Success stories

Four rules for outcome based SaaS pricing in the AI era
Software-as-a-Service

Four rules for outcome based SaaS pricing in the AI era

AI-driven automation is forcing SaaS groups to rethink licensing, as per-seat fees erode when fewer staff can do more work.

By Devin Deen • 5 min read • Last week
Australian businesses turn to Revenue-as-a-Service
Software-as-a-Service

Australian businesses turn to Revenue-as-a-Service

With hiring tight and costs rising, firms are outsourcing sales and customer retention to lift revenue without adding permanent headcount.

By Karen Joy Bacudo • 4 min read • Last month
Ampito partners with Highlight on service observability
Software-as-a-Service

Ampito partners with Highlight on service observability

More than 5,000 customer connections will gain a single service view as Ampito replaces multiple monitoring tools with Highlight across its teams.

By Joseph Gabriel Lagonsin • 4 min read • Last month
ANS Academy expands AI leadership apprenticeship sixfold
Digital Transformation

ANS Academy expands AI leadership apprenticeship sixfold

Growing employer demand has pushed the AI leadership apprenticeship to six cohorts, with 71 learners now in the pipeline.

By Joseph Gabriel Lagonsin • 3 min read • Last month
Proofpoint expands in India with Hyderabad AI centre
Data Protection

Proofpoint expands in India with Hyderabad AI centre

Tripled demand in the past year is prompting the cybersecurity group to add a Hyderabad AI centre and a Delhi office.

By Sean Mitchell • 4 min read • Last month
Diversified launches global managed services practice
Digital Transformation

Diversified launches global managed services practice

Clients with complex technology estates could see tighter oversight and faster issue resolution as Diversified centralises managed services globally.

By Sofiah Nichole Salivio • 3 min read • Last month
Payouts.com & Replit expand partnership to speed builds
Software-as-a-Service

Payouts.com & Replit expand partnership to speed builds

The move could cut Payouts.com's product development cycle from months to days while keeping audit trails and PCI controls in place.

By Karen Joy Bacudo • 4 min read • Last month