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Twilio survey finds conversational AI adoption gap widens
Unified Communications

Twilio survey finds conversational AI adoption gap widens

Twilio survey shows conversational AI is moving from pilots to live use, with current adopters reporting stronger governance confidence and clearer business gains.

By Shannon Williams • 3 min read • Last month
MYOB & Microsoft strike AI deal for small businesses
Data Analytics

MYOB & Microsoft strike AI deal for small businesses

MYOB and Microsoft strike five-year AI pact to bring cash-flow forecasts, compliance prompts and staff copilots to SMEs.

By Karen Joy Bacudo • 4 min read • Last month
Celerity acquires Ranger4 in automation & AI push
Data Protection

Celerity acquires Ranger4 in automation & AI push

Celerity adds IBM automation specialist Ranger4 as BGF-backed group deepens AI and cost-efficiency offer across hybrid IT.

By Joseph Gabriel Lagonsin • 3 min read • Last month
Infobip embeds AI across operations at DevDays 2026
Unified Communications

Infobip embeds AI across operations at DevDays 2026

Infobip uses DevDays 2026 to push AI into workflows, training and product design as it marks 20 years and expands its global cloud platform.

By Sean Mitchell • 4 min read • Last month
Flip appoints Amy McDonnell and Lee Nadler to C-suite roles
Digital Transformation

Flip appoints Amy McDonnell and Lee Nadler to C-suite roles

Flip names Amy McDonnell Chief Customer Officer and Lee Nadler Chief Marketing Officer as the voice AI firm accelerates growth after a USD $20 million Series A.

By Mark Tarre • 4 min read • Last month
Orange Business adds deepfake detection to services
Unified Communications

Orange Business adds deepfake detection to services

Orange Business to weave Reality Defender's deepfake checks into enterprise communications for 7,000 customers amid rising fraud fears.

By Kaleah Salmon • 4 min read • Last month
Keyloop buys Motortech.ai to boost Fusion AI tools
Digital Transformation

Keyloop buys Motortech.ai to boost Fusion AI tools

Keyloop folds Motortech.ai's AIME into Fusion as dealer web conversions surge and sales rise 101% in early use.

By Catherine Knowles • 3 min read • Last month

Stories from Other Regions

Customer service stories

Regulated data dominates AI breaches in finance sector
Malware

Regulated data dominates AI breaches in finance sector

Managed AI tools help curb risk, but regulated financial data still drives most GenAI policy breaches in the sector, Netskope finds.

By Shannon Williams • 4 min read • Last month
Australia map shows AI risk for clerks & telemarketers
Unified Communications

Australia map shows AI risk for clerks & telemarketers

Australian map scores 358 occupations for AI risk, with clerks and telemarketers most exposed while trades and farming stay lower down.

By Joseph Gabriel Lagonsin • 4 min read • Last month
ServiceNow study flags empathy gap in customer service
Digital Transformation

ServiceNow study flags empathy gap in customer service

ServiceNow research finds customers want faster, more empathetic support, but fragmented systems and mismatched AI priorities are frustrating service teams.

By Sofiah Nichole Salivio • 4 min read • Last month
Parcelhero adds AI support chat for round-the-clock help
Unified Communications

Parcelhero adds AI support chat for round-the-clock help

Parcelhero rolls out AI hero chatbot and live-agent handoff to speed 24-hour support for shipments, packaging queries and customs delays.

By Sofiah Nichole Salivio • 4 min read • Last month
Sprinklr adds AI copilots & controls in Spring '26 update
Unified Communications

Sprinklr adds AI copilots & controls in Spring '26 update

Sprinklr rolls out Spring '26 update with AI copilots, testing controls and customer feedback tools for enterprises.

By Sean Mitchell • 4 min read • Last month
Genesis Energy completes four-month systems overhaul
DevOps

Genesis Energy completes four-month systems overhaul

Genesis Energy and Adaptiv deliver four-month overhaul of billing, service and finance systems, cutting complexity for 500,000 New Zealand customers.

By Joseph Gabriel Lagonsin • 3 min read • Last month
US SMBs use AI mainly for data analysis, schedules
Data Analytics

US SMBs use AI mainly for data analysis, schedules

US small businesses turn to AI for data analysis, scheduling and stock control as most keep tech budgets steady or higher, survey finds.

By Sofiah Nichole Salivio • 3 min read • Last month
Climb names Mike Holt as Ireland Territory Manager
Storage

Climb names Mike Holt as Ireland Territory Manager

Climb hires seasoned Channel Executive Mike Holt to drive Irish sales, partner relations and growth as AI and digital transformation reshape the market.

By Sofiah Nichole Salivio • 3 min read • Last month
ServiceNow warns of Ireland's 284 million-hour service gap
Customer Relationship Management

ServiceNow warns of Ireland's 284 million-hour service gap

ServiceNow research says Irish customers lose 284 million hours a year to poor support, as fragmented systems and weak empathy blunt AI gains.

By Sean Mitchell • 4 min read • Last month
Cox Business launches AI contact centre with RingCentral
Customer Relationship Management

Cox Business launches AI contact centre with RingCentral

Cox Business rolls out RingCentral-based AI contact centre offering with virtual agents, omnichannel tools and CRM links for businesses of all sizes.

By Catherine Knowles • 3 min read • Last month
How leadership, people and technology are key for AI adoption across Irish businesses
Network Infrastructure

How leadership, people and technology are key for AI adoption across Irish businesses

Irish businesses urged to pair leadership, skills and AI-ready infrastructure to turn workplace experimentation into measurable value.

By Mark Hopkins • 5 min read • Last month