DataCenterNews Asia Pacific - Specialist news for cloud & data center decision-makers
Asia

Asian Stories

Customer service stories

Global Stories

Customer service stories

Adobe expands AI partner network for customer experience
Unified Communications

Adobe expands AI partner network for customer experience

Adobe widens AI alliances with Amazon, Google, Microsoft, OpenAI and agencies to embed agent workflows across customer experience tools.

By Sean Mitchell • 4 min read • Last month
Sinch named leader in IDC communications platform study
Customer Relationship Management

Sinch named leader in IDC communications platform study

Sinch named as a Leader in IDC's inaugural communications engagement platform study, with AI-native orchestration and broad cloud services highlighted.

By Mark Tarre • 3 min read • Last month
Testlio launches AI chatbot testing service amid scrutiny
Data Protection

Testlio launches AI chatbot testing service amid scrutiny

Testlio rolls out human-led AI chatbot testing as brands face pressure to prove safety, accuracy and trust before customer use.

By Sofiah Nichole Salivio • 3 min read • Last month
Casting a wide net: Vection Technologies' push across emerging tech markets
Digital Transformation

Casting a wide net: Vection Technologies' push across emerging tech markets

Vection Technologies showcases AI and VR tools for defence, healthcare and property as CEO Gianmarco Biagi targets wider international growth.

By Darren Price • 4 min read • Last month
HubSpot launches AI tools to tackle search decline
Customer Relationship Management

HubSpot launches AI tools to tackle search decline

HubSpot bets on answer engines and AI-driven sales, marketing and support tools as it says organic traffic has fallen 27% year on year.

By Sofiah Nichole Salivio • 4 min read • Last month
Rubrik survey warns of AI agents outpacing security
Data Protection

Rubrik survey warns of AI agents outpacing security

Survey finds AI agents are spreading faster than security teams can track them, with most firms lacking visibility, rollback controls and identity governance.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Twilio launches embeddable Flex contact centre for apps
Unified Communications

Twilio launches embeddable Flex contact centre for apps

Twilio unveils embeddable Flex contact centre tools for web apps, adding Salesforce voice support, enhanced reporting and new pricing.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Rue Gilt Groupe plugs Riskified into Zendesk to curb fraud
Customer Relationship Management

Rue Gilt Groupe plugs Riskified into Zendesk to curb fraud

Rue Gilt Groupe brings Riskified identity scoring into Zendesk as retailers race to stop refund abuse without slowing customer service.

By Sean Mitchell • 4 min read • Last month
AI projects stall as testing lags behind deployment
DevOps

AI projects stall as testing lags behind deployment

AI testing lags as more than half of organisations ship features, with 52% saying fewer than half of projects reach full production.

By Catherine Knowles • 4 min read • Last month
Colt completes SAP cloud ERP migration across 40 countries
Hybrid Cloud

Colt completes SAP cloud ERP migration across 40 countries

Colt trims ERP switchover downtime to 6.5 hours as cloud overhaul unifies systems across 40 countries and supports sustainability goals.

By Sean Mitchell • 3 min read • Last month

Stories from Other Regions

Customer service stories

NAB says 42% of Aussie SMEs use AI to boost productivity
Manufacturing

NAB says 42% of Aussie SMEs use AI to boost productivity

NAB finds AI is moving beyond big business, with small firms using it to cut admin, boost productivity and reshape everyday operations.

By Kaleah Salmon • 4 min read • Last month
UK broadband switching jumps 24% as April bills rise
IT Industry

UK broadband switching jumps 24% as April bills rise

Uswitch says record March switching and stronger regional rivals are forcing UK broadband firms to sharpen deals as households seek to cut bills.

By Joseph Gabriel Lagonsin • 4 min read • Last month
UK government launches GBP £500m Sovereign AI Unit
Semiconductors

UK government launches GBP £500m Sovereign AI Unit

UK sovereign AI fund seeks to back startups, scale-ups and homegrown innovation as ministers aim to boost growth and strategic control.

By Shannon Williams • 4 min read • Last month
Instro AI trials cut engineering response times by 67%
Manufacturing

Instro AI trials cut engineering response times by 67%

UK manufacturers cut technical response times and manual effort in trials of Instro AI, as fragmented legacy data proved the biggest hurdle.

By Shannon Williams • 4 min read • Last month
UK businesses adopt RCS & AI for customer messaging
Data Analytics

UK businesses adopt RCS & AI for customer messaging

UK firms shift to multi-channel customer chats as RCS traffic jumps 174% and agentic AI gains ground amid fraud concerns.

By Sean Mitchell • 3 min read • Last month
POWWR names Martin Eade as Chief Operating Officer
Digital Transformation

POWWR names Martin Eade as Chief Operating Officer

POWWR appoints Martin Eade as Chief Operating Officer to oversee operations, with Customer Success and Broker & Compliance now under one executive.

By Mark Tarre • 3 min read • Last month
Insurers face mystery cow, cannabis farm & robot mower
Agricultural Technology

Insurers face mystery cow, cannabis farm & robot mower

Brokers reveal odd claims, from a cow-caused crash and a cannabis farm to a robot mower dumped in a golf club water hazard.

By Kaleah Salmon • 3 min read • Last month