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Human skills top workplace learning priorities for 2026
Unified Communications

Human skills top workplace learning priorities for 2026

Leadership and communication top 2026 workplace learning as employees prioritise human and business skills alongside rising AI adoption.

By Catherine Knowles • 3 min read • Sun, 15th Feb 2026
AI referrals surge as web traffic falls & costs rise
Data Analytics

AI referrals surge as web traffic falls & costs rise

AI-referred traffic has surged 632% despite overall web visits slipping and rising acquisition costs squeezing digital marketing returns.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 13th Feb 2026
Newo raises USD $25m to scale AI reception platform
Software-as-a-Service

Newo raises USD $25m to scale AI reception platform

Newo raises USD $25m to grow AI voice agents that answer calls for small businesses, after revenue doubled late 2025 amid rising demand.

By Sean Mitchell • 4 min read • Fri, 13th Feb 2026
Oracle NetSuite unveils AI tools & integration push
Software-as-a-Service

Oracle NetSuite unveils AI tools & integration push

Oracle NetSuite launches AI tools and a low-code integration platform to automate finance, planning and customer workflows across its suite.

By Shannon Williams • 4 min read • Thu, 12th Feb 2026
Infobip boosts WhatsApp marketing ROI with new API tools
Data Protection

Infobip boosts WhatsApp marketing ROI with new API tools

Infobip upgrades its WhatsApp Marketing Messages API with optimisation tools that lift delivery rates and boost ROI by over 60%.

By Catherine Knowles • 4 min read • Thu, 12th Feb 2026
Optimistic trans-Tasman SMEs face widening service gap
Digital Transformation

Optimistic trans-Tasman SMEs face widening service gap

Trans-Tasman small firms are upbeat and boosting tech and marketing, yet consumers report patchy service and missing digital basics.

By Melania Watson • 6 min read • Thu, 12th Feb 2026
NetSuite unveils AI finance tools & low-code integration
Digital Transformation

NetSuite unveils AI finance tools & low-code integration

NetSuite debuts AI finance tools and a low-code integration platform to streamline closes, pricing, reporting and cross-app workflows.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 12th Feb 2026
Fluent Cargo, Sea Sentinel AI team to cut port risk
Software-as-a-Service

Fluent Cargo, Sea Sentinel AI team to cut port risk

Fluent Cargo links Sea Sentinel AI to give Australian shippers early alerts on strikes, storms and congestion threatening port operations.

By Mark Tarre • 4 min read • Wed, 11th Feb 2026
Oracle adds AI agents across CRM & supply chain apps
Customer Relationship Management

Oracle adds AI agents across CRM & supply chain apps

Oracle has embedded free prebuilt AI agents across its Fusion apps to automate CRM and supply chain tasks from campaign design to logistics.

By Joseph Gabriel Lagonsin • 5 min read • Wed, 11th Feb 2026

Stories from Other Regions

Customer service stories

Ramco unveils Chia, an AI agent for service workflows
Software-as-a-Service

Ramco unveils Chia, an AI agent for service workflows

Ramco launches Chia, a no-code conversational AI agent to orchestrate complex, multi-step service workflows across enterprise systems.

By Catherine Knowles • 4 min read • Tue, 17th Feb 2026
Smart CT appoints Eddie Egan as Chief Operating Officer
DataCentre infrastructure

Smart CT appoints Eddie Egan as Chief Operating Officer

Smart CT hires former BT leader Eddie Egan as COO to scale its fast-growing technology lifecycle services without compromising customer service.

By Sofiah Nichole Salivio • 5 min read • Tue, 17th Feb 2026
IT jobs most applied for in UK as salaries outpace rest
Manufacturing

IT jobs most applied for in UK as salaries outpace rest

IT roles top UK job applications as Software Engineer leads with average pay of GBP £61,268, outpacing salaries in other major sectors.

By Mark Tarre • 4 min read • Fri, 13th Feb 2026
European marketers plan to simplify martech stacks
Unified Communications

European marketers plan to simplify martech stacks

European marketers aim to simplify bloated martech stacks, trimming tools to cut costs, speed execution and gain better control of CX.

By Mark Tarre • 4 min read • Fri, 13th Feb 2026
Wesfarmers partners Google Cloud to expand AI in retail
Digital Transformation

Wesfarmers partners Google Cloud to expand AI in retail

Wesfarmers has struck a multi-year deal with Google Cloud to deploy agentic AI across Kmart, Officeworks, Priceline and OnePass stores.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 13th Feb 2026
Authentic Interactions adds tech leaders to AI board
Customer Experience

Authentic Interactions adds tech leaders to AI board

Authentic Interactions recruits Siri and Pluto TV co-founders to guide its push into hyper-realistic 'digital humans' for homes and businesses.

By Catherine Knowles • 4 min read • Fri, 13th Feb 2026
Shoppers ditch baskets over delivery fees & friction
Digital Transformation

Shoppers ditch baskets over delivery fees & friction

Shoppers shun online baskets over high delivery fees and clunky checkouts as retailers plough cash into loyalty schemes and shiny AI tools.

By Mark Tarre • 4 min read • Thu, 12th Feb 2026
Exclusive: Rohini Sharma on monday.com's AI shift
Software-as-a-Service

Exclusive: Rohini Sharma on monday.com's AI shift

Australian organisations are moving past AI hype, demanding tools that simplify daily work, scale across teams and prove practical value.

By Melania Watson • 6 min read • Thu, 12th Feb 2026