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Customer Satisfaction Stories - Page 18

Global Stories

Customer Satisfaction stories

Does anyone know what a CDP is anymore?
Customer Relationship Management

Does anyone know what a CDP is anymore?

CDPs, once confused with CRMs, now power data-driven customer experiences across enterprises, adapting to AI, privacy, and complex tech ecosystems.

By Steven Schuler • 5 min read • Mon, 26th May 2025
BillingPlatform Named Leader in Agile Billing by MGI
Customer Experience

BillingPlatform Named Leader in Agile Billing by MGI

BillingPlatform tops MGI Research's Agile Billing report, rated highest among 50 vendors for its enterprise-grade, agile billing solutions.

By Jed Nykolle Harme • 3 min read • Fri, 23rd May 2025
Vitality partners with FICO to offer personalised digital care
Digital Transformation

Vitality partners with FICO to offer personalised digital care

Vitality and FICO have teamed up to launch the Vitality Care Hub, delivering personalised digital healthcare journeys to one million members, boosting efficiency and care quality.

By Sean Mitchell • 3 min read • Thu, 22nd May 2025
Consumer frustration, poor digital experiences on the rise
Customer Experience

Consumer frustration, poor digital experiences on the rise

91% of consumers faced frustrating digital issues last year, leading to revenue loss and loyalty decline, says Conviva's 2025 report.

By Jed Nykolle Harme • 4 min read • Tue, 20th May 2025
TCS ranked 45th most valuable brand globally, valued at USD $57.3bn
Digital Transformation

TCS ranked 45th most valuable brand globally, valued at USD $57.3bn

Tata Consultancy Services climbs to 45th in Kantar BrandZ 2025 report, hitting a brand value of USD $57.3bn with 28% annual growth.

By Melania Watson • 4 min read • Fri, 16th May 2025
Zyxel Networks achieves top customer ratings for firewall & VPNs
Firewalls

Zyxel Networks achieves top customer ratings for firewall & VPNs

Zyxel Networks secured Champion status for its firewalls and VPNs in techconsult's 2025 survey, praised for usability, reliability, and customer satisfaction.

By Catherine Knowles • 3 min read • Fri, 16th May 2025
Deliverect unveils AI platform to reduce refund fraud in eateries
Digital Transformation

Deliverect unveils AI platform to reduce refund fraud in eateries

Deliverect launches Resolve, an AI platform helping eateries cut refund fraud by up to 70% using Google's Gemini models and Vertex AI technology.

By Catherine Knowles • 3 min read • Fri, 16th May 2025
New report shows AI adoption rising in localisation workflows
Customer Experience

New report shows AI adoption rising in localisation workflows

A study by Lokalise reveals 55% of European and North American businesses use AI in localisation, blending it with human oversight to boost revenue and customer satisfaction.

By Shannon Williams • 4 min read • Fri, 16th May 2025
Half of AI projects falter as enterprises struggle with data readiness
Data governance

Half of AI projects falter as enterprises struggle with data readiness

Nearly half of enterprises face AI project failures due to poor data readiness, with the UK scoring lowest in AI preparedness amid legacy system challenges.

By Shannon Williams • 4 min read • Thu, 15th May 2025
ANZ firms boost AI investment to future-proof supply chains
Robotics

ANZ firms boost AI investment to future-proof supply chains

Organisations in Australia and New Zealand are boosting investment in AI supply chain technologies to enhance resilience, productivity, and meet evolving customer demands.

By Sean Mitchell • 3 min read • Thu, 15th May 2025
AI & unified platforms shape the future of self-service
Customer Experience

AI & unified platforms shape the future of self-service

B2C firms are embracing AI-powered self-service platforms to cut costs and boost customer flexibility, enhancing subscription account management.

By Mike Jennett • 4 min read • Thu, 8th May 2025
NICE & ServiceNow partner on AI to unify customer service
Customer Relationship Management

NICE & ServiceNow partner on AI to unify customer service

NICE and ServiceNow partner to launch an AI-powered platform by Q4 2025, uniting customer service and enterprise operations for faster, seamless fulfilment.

By Shannon Williams • 4 min read • Thu, 8th May 2025

Stories from Other Regions

Customer Satisfaction stories

Why New Zealand financial services providers must modernise their operations in FY2026
Customer Experience

Why New Zealand financial services providers must modernise their operations in FY2026

New Zealand financial firms must modernise outdated systems in FY2026 to meet rising customer demands and avoid losing market share.

By Jeremy Thomas • 4 min read • Thu, 22nd May 2025
Pay-i raises $4.9m to measure real-time GenAI returns
Software-as-a-Service

Pay-i raises $4.9m to measure real-time GenAI returns

Pay-i secures USD $4.9 million to launch a platform measuring real-time business returns on generative AI investments for enterprises globally.

By Jed Nykolle Harme • 4 min read • Thu, 22nd May 2025
How South Africa is unlocking better customer experience for UK businesses
Digital Transformation

How South Africa is unlocking better customer experience for UK businesses

South Africa's contact centres blend skilled agents and tech, helping UK firms enhance personalised, empathetic customer experiences amid rising digital demands.

By Hans Zachar • 4 min read • Wed, 21st May 2025
Nationwide wins Best Use of Customer Insight award
Data Analytics

Nationwide wins Best Use of Customer Insight award

Nationwide wins Best Use of Customer Insight at the Institute of Customer Service Awards 2025 for its work with Medallia and Kantar improving member experience.

By Kaleah Salmon • 3 min read • Tue, 20th May 2025
Logicalis Australia appoints Peter Cardassis as Technical lead
DevOps

Logicalis Australia appoints Peter Cardassis as Technical lead

Logicalis Australia appoints Peter Cardassis as Technical Services Director, aiming to enhance technical services and strengthen key partnerships from May 2025.

By Melvin Hipolito • 3 min read • Mon, 19th May 2025
SOTI launches dashboards to optimise Australian retail tech use
Mobile Device Management

SOTI launches dashboards to optimise Australian retail tech use

SOTI launches new dashboards to help Australian retailers optimise in-store tech, boosting staff efficiency and customer satisfaction with real-time data insights.

By Sean Mitchell • 3 min read • Wed, 14th May 2025