Customer Satisfaction stories - Page 14

CrowdStrike wins Frost and Sullivan's 2024 Global Customer Value Leadership Award for Cloud Security, spotlighting its Falcon Cloud Security suite amid a 110% rise in cloud exploitation incidents.

Kinly has elevated Duncan MacPherson to Global Service Director, enhancing its service management and operational strength amidst strategic growth plans.

Colt Technology Services is set to invest EUR €100 million to expand into six Asian markets, aimed at boosting digital infrastructure and cloud adoption in the APAC region.

Sunway Group partners with Rimini Street to bolster digital transformation, saving costs and driving AI and customer experience innovations for strategic growth.

Mitel announces the winners of its 2024 Mitel Next Awards, honouring global partners for excellence in growth, innovation, and customer service.

Paessler celebrates achieving ISO 9001 certification, underscoring its dedication to quality standards and customer satisfaction in IT monitoring solutions.

Flight Centre enhances service with AI-driven programme from Qualtrics, leveraging analytics into actionable insights and to improve travel experiences.

IoT technologies are transforming retail efficiency, from dynamic cleaning schedules to real-time temperature control and crowd management, says Ruby Whipp of mpro5.

Turn/River Capital invests in Paessler AG to fuel growth and global expansion of its IT and OT monitoring solutions, marking a significant milestone for the company.

ECI Software Solutions' JobBoss² wins TrustRadius's 2024 Top Rated Award, reflecting strong customer satisfaction and real-world success in job shop management.

In 2024, transparency and pricing have overtaken next-day delivery as top consumer priorities, pushing retailers to refine logistics and embrace connected commerce, Linnworks reports.

Forsta's new Retail HX platform aims to revolutionise customer experience for retail giants like Best Buy and eBay, driving unified shopping and boosting revenues.

Object First fortifies its Partner Programme, introducing new benefits to enhance revenue, customer satisfaction, and backup security amid rising ransomware threats.

Forsta's research reveals comprehensive CX management significantly enhances brand perceptions and revenue growth.

Harmonising AI with human expertise, IT support services are enhancing customer experience while meeting the challenges of a rapidly evolving digital landscape.

Adyen has joined forces with insurtech company, Cover Genius, to boost authorisation rates for online payments and advance transaction security worldwide.

Yellow.ai unveils Orchestrator LLM agent model, an AI-driven customer service tool delivering context-aware, personalised interactions, boosting satisfaction by over 60%.

New research by Kore.ai shows a shift towards AI-driven solutions in customer service, with agents prioritising AI tech over fair pay, and consumers applauding AI's precision and reliability.

Epicor has acquired AI-focused inventory planning pioneer, Smart Software, advancing their delivery of AI-integrated ERP solutions.

Engineering firm Roq highlights urgent need for increased investment in technology maintenance, amid rising tech failures and outages affecting B2C platforms.