Customer retention stories - Page 5

A new Zendesk report reveals that companies adopting AI are crucial for enhancing customer experience, with APAC seeing up to 63% rise in cross-selling revenue.

As consumer spending tightens due to rising costs, businesses are turning to innovative loyalty programs to provide financial relief and foster brand connections.

Netcore Cloud has expanded its partnership with Google Cloud to enhance AI-driven customer engagement, aiming to double annual recurring revenue by 2027.

A new study reveals 51% of UK consumers prefer brands they've interacted with positively, highlighting the growing demand for personalised shopping experiences.

Ecommpay is urging eCommerce merchants to enhance checkout processes ahead of the festive season, with conversion rates averaging just 58%.

The Banking Industry Architecture Network has unveiled Coreless Banking 4.0, harnessing AI to help banks retain customers amid growing competition.

A report reveals 57% of travel firms struggle to unify customer data, hindering marketing strategies and customer experiences in a competitive industry.

Twilio's 2024 report reveals that 68% of Australians may stop engaging with brands they distrust, emphasising the need for secure, identifiable communication.

A Juniper Research study forecasts global MVNO-in-a-Box revenue will hit USD $1 billion by 2029, up from USD $310 million in 2024.

eCommerce brands are urged to rethink their reliance on Black Friday and Cyber Monday, adopting a year-round strategy to foster customer loyalty and sustainable growth.

New research reveals UK retailers are tightening return policies, driven by annual losses of $2.6 billion from fraud and policy abuse.

IFS Ultimo has been named a 'Leader' in the 2024 Verdantix Green Quadrant for Enterprise Asset Management software, marking its second consecutive accolade.

Hornetsecurity has launched the 365 Multi-Tenant Manager, streamlining Microsoft 365 tenant management for Managed Service Providers and boosting productivity.

As Cyber Weekend approaches, Australian retailers face increased pressure to enhance delivery services amid subdued spending and rising consumer expectations.

Vocus Group partners with Gentrack to launch a modern billing system for Dodo Power & Gas, enhancing operational efficiency in the Australian energy sector.

LearnUpon achieves certified integration as a HubSpot App Partner, becoming one of the first LMS platforms to join the prestigious program, enhancing customer training automation.

SmartBear appoints David Phillips as SVP of Customer Retention and Technical Sales Engineering, leveraging his two decades of customer-focused experience from 3Play Media.

Snowflake launches AI Data Cloud tailored for travel and hospitality, aiming to enhance operations and customer experiences through advanced data and AI integration.

Worldpay's Payments Performance Report reveals that adapting to Australian payment preferences can enhance customer loyalty and drive business growth.

Progress to acquire ShareFile from Cloud Software Group for $875 million, enhancing its AI-powered collaboration services. Deal to close by 30 Nov 2024.