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Customer engagement Stories - Page 11

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Customer engagement stories

Hapana rebuilds fitness platform after USD $7.25 million
Software-as-a-Service

Hapana rebuilds fitness platform after USD $7.25 million

Fitness operators may see less admin as Hapana rolls out a rebuilt, AI-enabled platform after its recent funding boost.

By Mark Tarre • 4 min read • Thu, 26th Mar 2026
Klaviyo unveils AI Composer for marketing campaigns
Digital Transformation

Klaviyo unveils AI Composer for marketing campaigns

Klaviyo has launched Composer, an AI tool that drafts data-driven marketing campaigns from plain-language prompts, now in private beta.

By Mark Tarre • 4 min read • Wed, 25th Mar 2026
Zoom showcases AI tools for APAC SMBs in daily work
Unified Communications

Zoom showcases AI tools for APAC SMBs in daily work

Zoom says APAC small firms are moving AI from pilots to daily workflows, boosting productivity while trying to avoid new complexity.

By Mark Tarre • 5 min read • Wed, 25th Mar 2026
OFX appoints Liz Lord to drive broader business offer
Digital Transformation

OFX appoints Liz Lord to drive broader business offer

OFX appoints former PayPal Australia marketer Liz Lord as chief marketing officer to spearhead its shift beyond cross-border payments.

By Joseph Gabriel Lagonsin • 3 min read • Wed, 25th Mar 2026
Points, personalisation and innovation: How industry leaders are redefining loyalty
Data Analytics

Points, personalisation and innovation: How industry leaders are redefining loyalty

AI is turning loyalty members into “segments of one”, as Asia Pacific leaders shift from flashy tech to invisible, always-relevant rewards.

By Eagle Eye • 4 min read • Tue, 24th Mar 2026
Broot.ai adds Vonage voice APIs for in-app CRM calling
Software-as-a-Service

Broot.ai adds Vonage voice APIs for in-app CRM calling

Broot.ai has embedded Vonage voice APIs into its CRM, enabling one-click in-app calling, local numbers and unified activity tracking for teams.

By Joseph Gabriel Lagonsin • 4 min read • Tue, 24th Mar 2026
KnowBe4 appoints Kawin Boonyapredee as APJ CISO advisor
Digital Transformation

KnowBe4 appoints Kawin Boonyapredee as APJ CISO advisor

KnowBe4 names Dr Kawin Boonyapredee APJ CISO advisor to steer human risk and AI cyber threat strategy from a new base in Singapore.

By Mark Tarre • 3 min read • Mon, 23rd Mar 2026
Oracle NetSuite rolls out AI upgrades for ANZ users
DevOps

Oracle NetSuite rolls out AI upgrades for ANZ users

NetSuite unveils AI-powered tools and connectors for ANZ customers, promising automation across finance, inventory, warehousing and eCommerce.

By Karen Joy Bacudo • 4 min read • Mon, 23rd Mar 2026
Prophet bolsters Australian team with two key hires
Digital Transformation

Prophet bolsters Australian team with two key hires

Prophet hires Lia Carruthers and Becky McMillan in Australia as it scales from start-up to growth phase and boosts marketing and customer teams.

By Sean Mitchell • 4 min read • Mon, 23rd Mar 2026

Stories from Other Regions

Customer engagement stories

Infobip Startup Tribe backs UK startups with credits
Customer Experience

Infobip Startup Tribe backs UK startups with credits

UK startups can tap about GBP £45,000 in credits and mentoring as the five-year-old programme helps them avoid building communications systems from scratch.

By Sofiah Nichole Salivio • 4 min read • Fri, 27th Mar 2026
FICO names Sol Rashidi keynote speaker for World 2026
Data Analytics

FICO names Sol Rashidi keynote speaker for World 2026

The keynote could shape debate on how lenders use AI safely, as banks face pressure to show returns while curbing fraud and credit risk.

By Sofiah Nichole Salivio • 3 min read • Fri, 27th Mar 2026
Rugs Direct launches WhatsApp returns service in UK
Digital Transformation

Rugs Direct launches WhatsApp returns service in UK

Shoppers can now return rugs without printing labels or using a portal, as UK retailer Rugs Direct moves the process into WhatsApp.

By Sean Mitchell • 4 min read • Thu, 26th Mar 2026
Aware Super expands free online wills service to members
Fintech

Aware Super expands free online wills service to members

It could help Australians tackle a common estate-planning gap, with 60 per cent estimated to lack a legal will despite rising wealth transfers.

By Sean Mitchell • 3 min read • Thu, 26th Mar 2026
Inlight launches martech practice with Anthony Fontana
DevOps

Inlight launches martech practice with Anthony Fontana

Inlight has launched a Martech, Data & Analytics practice led by former Wesfarmers OneDigital executive Anthony Fontana in a senior hire.

By Catherine Knowles • 4 min read • Wed, 25th Mar 2026
SAP finds UK brands overestimate customer experience
Customer Relationship Management

SAP finds UK brands overestimate customer experience

SAP warns UK brands drastically overrate their customer experience as consumers report disjointed, impersonal service despite AI investment.

By Sofiah Nichole Salivio • 4 min read • Wed, 25th Mar 2026
ADI urges forecourts to boost sales with digital signs
Digital Signage

ADI urges forecourts to boost sales with digital signs

ADI is urging UK forecourts to switch to digital signage, claiming screens can boost footfall, upsell higher-margin goods and transform sites.

By Kaleah Salmon • 4 min read • Tue, 24th Mar 2026
Clear Mountain Bank adopts Alkami digital platform
Data Analytics

Clear Mountain Bank adopts Alkami digital platform

Clear Mountain Bank rolls out Alkami's digital platform to modernise services, add data-led marketing and rival larger lenders' tech.

By Karen Joy Bacudo • 3 min read • Tue, 24th Mar 2026
BT says over 3 million UK homes move to digital landlines
Unified Communications

BT says over 3 million UK homes move to digital landlines

More than 3m UK homes have switched to digital landlines as BT warns those ignoring the rollout risk disruption before analogue ends in 2027.

By Sofiah Nichole Salivio • 4 min read • Sat, 21st Mar 2026