Customer Centricity stories
Australian banks prioritise digital overhaul to meet demands
Today
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digital transformation
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cx
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cybersecurity
Australian banks are prioritising customer experience improvements amid digital transformation struggles caused by data issues, legacy systems and shifting consumer demands.
Calabrio appoints Frank Ciccone as new Chief Revenue Officer
Last week
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uc
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cx
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martech
Calabrio appoints Frank Ciccone as Chief Revenue Officer to spearhead global sales and growth in customer experience sector.
NormCyber wins Cyber Security Company of the Year in 2024
Sat, 23rd Nov 2024
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data protection
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cx
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martech
NormCyber has been honoured as Cyber Security Company of the Year at the 2024 UK Business Tech Awards for its exceptional risk management solutions.
Peter Hanna appointed Head of Channels for Cohesity Asia-Pacific & Japan
Tue, 23rd Jan 2024
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advanced persistent threat protection
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it automation
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vmware
AI data security firm Cohesity appoints industry veteran Peter Hanna as Head of Channels for Asia-Pacific and Japan, aiming to bolster regional sales and partner engagement.
Medallia links with PwC UK to uplift customer experience across Britain
Fri, 17th Nov 2023
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cx
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martech
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customer centricity
Medallia forms strategic alliance with PwC UK, intending to enhance customer experience and navigate declining satisfaction rates in the UK market.
Frost & Sullivan names Vertiv as APAC Company of the Year
Fri, 28th Apr 2023
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hyperscale
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dc
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vertiv
Frost & Sullivan has recognised Vertiv as Asia Pacific Data Center Power Solutions Industry 2022 Company of the Year.
Three steps to building a successful customer adoption team
Fri, 28th Apr 2023
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crm
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it automation
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financial results
Building a successful customer adoption team requires a unique combination of skills and qualities central to effectively engaging with customers.
Paymentology appoints new Global Head of Marketing
Wed, 1st Feb 2023
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fintech
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payment technologies
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customer centricity
Paymentology appoints Nadia Benaissa as Global Head of Marketing, bringing 20 years of fintech marketing experience to spearhead global expansion.
The foundations of a modern data-driven organisation: Obtaining a clear view of the customer
Wed, 6th Oct 2021
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crm
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cx
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martech
The key to understanding customers lies in listening to them and connecting through various communication channels, says expert.
Video: 10 Minute IT Jams - Who is Tecala?
Fri, 16th Oct 2020
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dr
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private cloud
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network infrastructure
Tecala, an Australian tech services provider, talks about its primary focuses, solutions, and resources in the ANZ market.
Could personalised AI assistants streamline your business?
Thu, 25th Oct 2018
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crm
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uc
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martech
Oracle's new Digital Assistant utilises AI to streamline business processes, boosting productivity and enhancing user experiences across multiple platforms.
Promapp teams up with Kiwi agriculture & farming company
Fri, 6th Oct 2017
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crm
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cx
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martech
Promapp’s integration with SharePoint and Microsoft Dynamics will eventually support the sharing of processes to external suppliers.
Innovation & AI - top priorities for Asian companies - so what's the hold up?
Fri, 7th Jul 2017
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crm
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data analytics
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martech
Asian firms eye innovation to boost loyalty, yet costs and talent gaps stall the tech uptake despite AI's allure, reports Salesforce study.
Qualtrics launches new tools to help companies create quality CX programs
Tue, 27th Jun 2017
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crm
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cx
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martech
Qualtrics has enhanced its customer experience management platform to help companies improve their CX programs and drive customer satisfaction.
Software AG: Digital transformation is the way of the future
Tue, 19th May 2015
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uc
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data analytics
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digital transformation
Software AG's Digital Business Platform is aiding customer traction and partner expansion in digital transformation.
Melbourne IT signs three year HCL deal
Mon, 3rd May 2010
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oracle
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melbourne it
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customer centricity
Melbourne IT has signed a three year deal with HCL Technologies to implement its global Integrated Web Services IT integration project.