Contact Centre stories - Page 75
Once known as ‘Call Centres’, the modern Contact Centre incorporates traditional telephony along with
web chat, text messaging, remote access services, and video conferencing to manage customer
interactions. Contact Centres are most associated with the provision of support, assistance or guidance
on products or services offered by companies serving large numbers of customers. Some are ‘outbound’
– that is, they reach out to customers for sales or other purposes, others are ‘inbound’ and receive
incoming contacts from people looking for help. Many combine both inbound and outbound functions.
Contact centres are often large facilities with tens or hundreds of workers – but they can also be virtual,
with people working ‘in’ the contact centre from home.
Datacom scores Tier 1 Microsoft CSP status
Wed, 18th Nov 2015
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microsoft
Datacom has joined nine other companies in gaining Tier 1 status in the Microsoft Cloud Solution Provider program.
NZ Govt TaaS supply panel named
Fri, 13th Nov 2015
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contact centre
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datacom
Spark Digital, Vodafone and Datacom are among the 12 companies appointed to the New Zealand Government telecommunications-as-a-service supply panel.
Enterprise mobile business apps a growing market
Tue, 10th Nov 2015
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supply chain
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contact centre
The mobile enterprise business applications market offers good potential for the channel, with predictions the market will top US$40.5b in 2015.
ShoreTel snaps up Aussie VoIP provider
Fri, 6th Nov 2015
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contact centre
ShoreTel snaps up Aussie hosted VoIP specialist M5 Networks in a move designed to bring a ShoreTel hosted voice solution to the region.
Nexon rolls out cloud offering with Palo Alto security
Wed, 21st Oct 2015
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alcatel-lucent enterprise
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contact centre
Nexon Asia Pacific says it has quickly onboarded customers to its new Agile Business Cloud, thanks to Palo Alto Networks enterprise security platform.
Aspect ramps up local business with second appointment
Thu, 8th Oct 2015
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contact centre
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aspect software
Aspect Software makes another local appointment as the contact management and workflow optimisation software vendor ramps up its ANZ business.
OTT voice providers challenging traditional operators
Wed, 7th Oct 2015
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voip
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contact centre
Over the Top voice providers such as Skype and WhatsApp are disrupting the traditional telcos, and encouraging them to 'fight back'.
ShoreTel simplifies partner program ready for ANZ cloud launch
Wed, 30th Sep 2015
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partner programmes
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contact centre
ShoreTel is revamping its partner program, paving the way for local partners to easily incorporate its cloud offerings when they become available here.
Big telcos failing Kiwi SMEs, says new duo
Thu, 24th Sep 2015
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voip
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contact centre
Connect NZ has teamed up with cloud PBX phone system provider Vadacom in a move to 'fast-forward' SME access to cloud telephony in New Zealand.
Skinny Mobile wins customer service award
Mon, 21st Sep 2015
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martech
Skinny Mobile wins Technical Helpdesk Award at NZ CRM Awards, reflecting its commitment to excellent customer service.
Hands-on Review: Paessler PRTG Network Monitoring Tool
Mon, 21st Sep 2015
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gaming
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uc
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digital entertainment
The solution seems ideally sized for the New Zealand market, with support for small organisations and scalability right up into enterprise.
Veridian Solutions expands Verint workforce optimisation and speech analytics in the cloud
Tue, 15th Sep 2015
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software development
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contact centre
Australian business solutions firm Veridian Solutions has today announced it is offering Verint Systems solutions to its Australian customers.
3CX releases latest update to phone system
Wed, 9th Sep 2015
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martech
In its latest move, 3CX releases v14 of its phone system, enhancing user experience with new features and improved functionality.
BayCom, Enghouse win Ultrafast Fibre deal
Tue, 8th Sep 2015
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contact centre
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enghouse interactive
Specialisation has proved a winning formula for reseller BayCom and vendor partner Enghouse Interactive, whose latest deal is with Ultrafast Fibre.
Kiwis falling victim to 'intimate' Skype scams, warns NZ Police
Tue, 8th Sep 2015
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email security
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cybersecurity
New Zealand Police urge extreme online caution after six Kiwi men fall victim to intimate Skype blackmail scams in the past month.
New online resource to help businesses with VoIP solutions
Mon, 7th Sep 2015
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voip
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contact centre
WhichVoIP.com has launched a free advisory service to help consumers and businesses make informed decisions when purchasing VoIP solutions.
Unified comms - more than just a buzzword
Fri, 4th Sep 2015
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voip
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contact centre
Unified Communications is more than just a buzzword, says MyBusinessVoice, as it explains the key components of UC.
Barracuda rebrands enterprise phone system, begins international expansion
Fri, 4th Sep 2015
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firewalls
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breach prevention
Barracuda is beginning its expansion of phone system support to new international locations, pricing and the rebranding of CudaTel telephony system.
VoIP Innovations and 3CX enter into partnership
Fri, 4th Sep 2015
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martech
VoIP Innovations and 3CX have entered into a partnership with the aim of 'utilising each other's strengths for the benefit of end-users'.
Cisco and HP locked in lawsuit following failed VoIP contract
Fri, 4th Sep 2015
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uc
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hyperscale
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public cloud
The lawsuit regards a dispute about the calculation of a monetary credit on the loan balance owed by HP under a financing agreement between the pair.