Chatbots stories - Page 28
Using technology to inspire customers
Wed, 19th Sep 2018
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crm
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cx
Harnessing AI, machine learning, and VR, the travel industry seeks to predict and inspire consumer behaviour, making choices more personalised and engaging.
Businesses failing to grasp customer experience know-how
Tue, 18th Sep 2018
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crm
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uc
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cx
More than one third of customers are not impressed with their customer experience, while 83% say they’ve had at least one issue when interacting with a company.
Are we in danger of losing the softer side of customer service?
Mon, 17th Sep 2018
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cx
More and more Australians are avoiding phone calls, opting for texting or messaging apps instead, according to a survey by finder.com.au.
Can AI and IoT work together to make the right choices?
Mon, 17th Sep 2018
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uc
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data analytics
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daas
CA Technologies is working on IoT and AI research to prevent creeping bias and improve the portability of the benefits of deep learning.
Artificial intelligence: Marketing's new best friend?
Fri, 7th Sep 2018
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uc
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martech
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AI could bring enormous value to marketing as an enabler that helps people, not one that takes away their jobs.
Exclusive: SailPoint CEO on why bot identities need to be scrutinised
Wed, 5th Sep 2018
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uc
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martech
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it automation
Bots today have access to mission-critical systems, applications and data, just like any other user within the organisation.
Exclusive: An inside look at Lenovo’s AI initiatives
Wed, 29th Aug 2018
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uc
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digital transformation
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martech
Lenovo's AI initiatives include the launch of Lenovo Intelligent Computing Orchestration (LiCO) to simplify AI model development. #AI #Lenovo.
The Warehouse's mobile app now uses AI to help 'Snap and Shop'
Thu, 16th Aug 2018
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uc
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digital transformation
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martech
The Warehouse has dipped its toes into neural networking and artificial intelligence to make it easier for customers to ‘Snap and Shop’.
Former Google exec joins HubSpot as APAC managing director
Thu, 16th Aug 2018
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crm
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data analytics
HubSpot appoints former Google Cloud leader Shahid Nizami as managing director for Asia Pacific. He will be based in Singapore.
SAP Cloud Platform will finally see AWS for ANZ in 2018
Tue, 24th Jul 2018
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uc
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datacentre infrastructure
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hyperscale
SAP Cloud Platform will be available through AWS Asia Pacific (Sydney) region to allow local users easier access to SAP’s cloud solutions.
Exclusive: The future of AI as a business tool
Mon, 23rd Jul 2018
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uc
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digital transformation
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martech
Recently I had the opportunity to discuss the implications and implementations of AI within enterprise with Bluewolf ANZ MD Gavin Diamond.
Vodafone NZ partners with IBM for when everything goes digital
Fri, 20th Jul 2018
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uc
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martech
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partner programmes
Coming on the heels of a similar announcement from its biggest rival, Vodafone NZ hopes to achieve its Digital Vodafone 2021 program with IBM.
How chatbots can enhance the customer experience
Wed, 18th Jul 2018
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uc
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data protection
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cx
Companies are increasingly using chatbots in their mobile apps to enhance customer service and improve the overall customer experience.
Exclusive interview: Matt Cudworth on how Ticketek crunches big numbers
Wed, 4th Jul 2018
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uc
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paas
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data analytics
Ticketek CTO, Matt Cudworth, discusses the company's migration to the cloud and how they handle peak traffic events.
Vodafone xone rallies Class of 2018 for launch
Thu, 28th Jun 2018
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uc
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martech
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ai agents
Vodafone has announced its upcoming Vodafone xone class of 2018, as it gets set to take nine of New Zealand’s best tech-based startups global.
Cove trials insurance purchases via Facebook Messenger chatbot
Mon, 25th Jun 2018
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uc
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hyperscale
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public cloud
Cove Insurance has claimed it's first to sell insurance via a chatbot currently in private beta mode, and the tech looks promising.
How IT service desk admin jobs will be transformed by smart automation
Tue, 19th Jun 2018
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uc
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martech
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it automation
Developments in AI technologies like ML and natural language processing will strengthen the connection between IT teams and their organisation.
Insurtech a win-win for insurers and customers, expert says
Tue, 19th Jun 2018
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uc
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fintech
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martech
The insurance market is benefitting from new technology, with traditional firms embracing advanced technologies.
How businesses can prepare their contact centre for a bot/AI environment
Fri, 15th Jun 2018
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uc
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martech
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ai
As AI and bots revolutionise customer service, businesses must update infrastructures and train staff to harness this tech effectively. Here's how.
CX perception gap means opportunities for channel
Thu, 7th Jun 2018
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crm
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cx
A new survey from Mitel shows that businesses’ customer experience isn’t as good as they think - but tech could be a big part of the solution.