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Business Process Outsourcing (BPO) Stories - Page 2

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Business Process Outsourcing (BPO) stories

Gainsight launches AI-native renewal service for clients
Software-as-a-Service

Gainsight launches AI-native renewal service for clients

Enterprise software vendors may soon be judged on retention, as Gainsight takes on renewal work directly for customers.

By Mark Tarre • 4 min read • Last month
TP expands AI data services across Asia-Pacific markets
Data Analytics

TP expands AI data services across Asia-Pacific markets

Rising demand for local-language training and data controls is prompting businesses to seek AI partners that can handle governance across Asia-Pacific.

By Mark Tarre • 4 min read • Wed, 27th May 2026
NiCE & Konecta partner to expand AI customer service
Software-as-a-Service

NiCE & Konecta partner to expand AI customer service

Clients could get faster deployments as the tie-up pairs AI workflows with sector rules and human support across global contact centres.

By Sean Mitchell • 4 min read • Thu, 14th May 2026
FourKites launches Booking Connect for ocean freight
Digital Transformation

FourKites launches Booking Connect for ocean freight

Shippers could cut manual work and intermediary costs as the platform automates carrier selection, documents and exception handling.

By Sofiah Nichole Salivio • 3 min read • Wed, 6th May 2026
IFT launches Fortitude compliance checks for regulated firms
Unified Communications

IFT launches Fortitude compliance checks for regulated firms

Recurring checks aim to help regulated firms spot compliance gaps in outsourced and in-house operations before breaches trigger penalties.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 6th May 2026
Gamma targets Philippines BPO market with local licence
Unified Communications

Gamma targets Philippines BPO market with local licence

Partners can now tap Philippines BPO demand through Gamma’s local licence, after the company set up in-country infrastructure to meet regulatory rules.

By Sean Mitchell • 4 min read • Mon, 4th May 2026
Rivermate unifies EOR brands into single global platform
Hybrid & Remote Work

Rivermate unifies EOR brands into single global platform

Clients will keep existing contracts as the group folds Eos Global Expansion, Serviap Global and Hightekers EOR operations into Rivermate.

By Kaleah Salmon • 3 min read • Thu, 30th Apr 2026
BlackLine launches AI financial ops model for CFOs
Data Analytics

BlackLine launches AI financial ops model for CFOs

Finance teams wary of audit risk will get a New York hub and a control layer to validate AI outputs and track every action.

By Mark Tarre • 4 min read • Mon, 20th Apr 2026
Vistra appoints Chief AI & Digital Officer Damian Leach
Software-as-a-Service

Vistra appoints Chief AI & Digital Officer Damian Leach

The appointment underlines Vistra’s push to unify services as clients demand quicker, more secure access to compliance data across markets.

By Sofiah Nichole Salivio • 3 min read • Wed, 8th Apr 2026
Flip appoints Amy McDonnell and Lee Nadler to C-suite roles
Digital Transformation

Flip appoints Amy McDonnell and Lee Nadler to C-suite roles

The voice AI company is scaling after fresh funding, as new executives aim to deepen ties with enterprise clients across retail and healthcare.

By Mark Tarre • 4 min read • Sat, 4th Apr 2026

Stories from Other Regions

Business Process Outsourcing (BPO) stories

Atos launches AI workplace service for mid-size firms
Digital Transformation

Atos launches AI workplace service for mid-size firms

Mid-sized firms could cut support costs and shift more employee queries to automation under a new subscription model from Atos.

By Joseph Gabriel Lagonsin • 3 min read • Mon, 25th May 2026
Venn Accounts cuts overdue invoices 60% with Trove
Digital Transformation

Venn Accounts cuts overdue invoices 60% with Trove

The UK firm said automated payment chases have also improved cash collection as more smaller businesses outsource day-to-day finance work.

By Karen Joy Bacudo • 4 min read • Fri, 22nd May 2026
Convai, Probe CX launch AI recruiter for seasonal hiring
Digital Transformation

Convai, Probe CX launch AI recruiter for seasonal hiring

Recruiters in seasonal labour markets could save time as the tool cuts candidate drop-off and speeds up screening for high-volume hiring.

By Sean Mitchell • 4 min read • Mon, 18th May 2026
AgentSync launches AI-trained EAs for Australian founders
Artificial Intelligence

AgentSync launches AI-trained EAs for Australian founders

Founders could save up to AUD $70,000 per hire as the Australian talent provider targets busy chiefs with offshore AI-trained support.

By Sean Mitchell • 4 min read • Wed, 13th May 2026
KPMG survey says managed services vital for AI rollout
Digital Transformation

KPMG survey says managed services vital for AI rollout

AI adoption is pushing firms to use external support to bridge skills gaps, modernise systems and reduce cyber risk as projects move into production.

By Catherine Knowles • 4 min read • Fri, 1st May 2026
Employment Hero launches HeroForce UK employment model
Software-as-a-Service

Employment Hero launches HeroForce UK employment model

Small UK employers could cut compliance headaches as the firm takes on payroll, tax and statutory duties under a new managed employment model.

By Mark Tarre • 4 min read • Thu, 23rd Apr 2026
Employment Hero launches HeroForce to ease compliance burden
Human Capital Management

Employment Hero launches HeroForce to ease compliance burden

Australian employers could cut duplicated HR costs as Employment Hero rolls out a platform to handle payroll and award compliance.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 22nd Apr 2026
UK accountants adopt AI hybrid model to ease staff shortages
Digital Transformation

UK accountants adopt AI hybrid model to ease staff shortages

Staff shortages could leave GBP £2-4 billion in annual fees unrealised as firms use AI and outsourced teams to handle compliance work.

By Karen Joy Bacudo • 4 min read • Thu, 26th Mar 2026