BPO / Business Process Outsourcing stories
Contact Company selects Calabrio WFM to power BPO operations
Sat, 10th Jun 2023
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cx
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workforce management
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ccaas
Contact plans to implement a broad range of Calabrio’s automated, data-driven solutions to support the contact centre complexity of its growing client base.
Appian and Roboyo help Tasmania with better health outcomes
Tue, 7th Mar 2023
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it in healthcare
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it automation
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workflow automation
Primary Health Tasmania provided its teams with organisation-wide digital dashboard analysis and reporting for all the proposal and procurement processes.
Silver Spring Pathfinder creates opportunities with Avaya
Mon, 17th Oct 2022
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cloud services
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avaya
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csa
Silver Spring Pathfinder (SSP) used Avaya (NYSE: AVYA) technology to make significant progress in its mission of creating meaningful and rewarding employment for disadvantaged Singaporeans.
Digital adoption an immediate priority for CFOs
Fri, 25th Jun 2021
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digital
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cfo
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bpo
"Today, CFOs are playing a much larger role in creating business value from more informed insights upfront into business decisions."
Fujitsu enhances RunMyProcess business process automation
Fri, 22nd May 2020
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it automation
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fujitsu
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it management
Major features in new ProcessModeler include design automation and simplification as well as more structured and more intuitive settings controls.
Appian and Celonis partner up to boost business process transformation
Thu, 16th Jan 2020
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app development
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low-code
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partnerships
"Appian and Celonis share a vision for a world of fluid and frictionless business that delivers exceptional experiences for customers and employees."
Rapid growth continues for business process applications market
Tue, 31st Dec 2019
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outsourcing
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apac
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globaldata
New research from GlobalData shows that the business process applications market will surpass US$93 billion within the next three years.
APAC business process outsourcing market set to grow
Wed, 11th Dec 2019
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contact centre
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outsourcing
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globaldata
"This will be primarily be driven by the increasing number of global companies expanding their base in the region and partnering with agile business partners to provide them with the required services."
Harcourts chooses Nintex to advance business operations
Thu, 14th Nov 2019
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crm
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cx
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martech
“Nintex Promapp is the perfect process management solution, enabling us to leverage the best-practice knowledge we have captured, allowing for real-time feedback, and helping us to create and maintain a high-performance work environment to the benefit of our team and, ultimately, our customers.”
Northern Melbourne council launches cloud-based solution Nintex
Tue, 13th Aug 2019
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martech
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cx
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app development
The cloud-based solution will be used to improve customer experience, and to capture and manage processes, according to a statement.
How processes can be the key to RoI in digital transformation
Mon, 29th Oct 2018
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app development
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it automation
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workflow automation
Process management and automation is vital to any digital transformation, but it is about more than just taking some forms online.
Two major BPOs form joint venture – open new delivery hub in Malaysia
Fri, 18th Aug 2017
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contact centre
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bpo
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ubase
According to Everise the agreement with UBASE aligns two unique BPO companies to provide an unparalleled global service experience.
Business process outsourcing set to soar in Malaysia
Thu, 20th Jul 2017
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idc
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bpo
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analyst report
Increased demand from the customer care segment and Malaysian enterprises seeking high end analytics solutions is driving the BPO market.
Writer Information expands business process services in India with new facility
Fri, 2nd Jun 2017
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cloud services
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information management
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writer information
The facility has a capacity of 120 seats and the company plans to expand operations across other states in India.