Business Process Outsourcing (BPO) stories

Rising UK payroll costs due to higher National Living Wage and NIC are driving BPOs and contact centres to seek cheaper offshore alternatives like South Africa.

BlackLine has unveiled its 2024 Global and Regional Partner Awards, honouring firms for advancing future-ready finance operations in a digitally evolving landscape.

Target Group has forged a five-year partnership with FourNet to enhance its contact centre operations using the NICE CXone platform, aiming for greater efficiency.

ProHance's Global Productivity Benchmarking Report shows average work hours rose to 9 hours 30 minutes in Q3 2024, highlighting diverse sector trends.

Maxicare has significantly improved customer experience and operational efficiency in its contact centres by implementing NICE Workforce Management.

ProHance's Global Productivity Benchmarking Report reveals stark productivity trends, with non-tech sectors seeing a 6% rise, contrasting tech's 4% decline.

Hexnode partners with Wordtext Systems to bolster distribution of its UEM solutions in the Philippines, tapping into the region's BPO and IT infrastructure.

Harmonising AI with human expertise, IT support services are enhancing customer experience while meeting the challenges of a rapidly evolving digital landscape.

IT By Design (ITBD) expands its Southeast Asia presence with new Philippines headquarters, aiming to create 250 jobs in response to industry demand for low-cost, top-tier talent.

Marcus Meloni, with over 25 years of leadership experience, has been appointed as the new CEO Europe of the Infinigate Group, a leading name in cloud and cybersecurity solutions.

Fujifilm Business Innovation New Zealand selects Central Business Innovation as its first official Growth Partner.

Contact plans to implement a broad range of Calabrio’s automated, data-driven solutions to support the contact centre complexity of its growing client base.

Primary Health Tasmania provided its teams with organisation-wide digital dashboard analysis and reporting for all the proposal and procurement processes.

Silver Spring Pathfinder (SSP) has used Avaya technology to provide employment opportunities for disadvantaged Singaporeans.

Half of CFOs are focused on building a resilient and digital future-ready organization, according to a survey by WNS.

TechDay explores the growth opportunity for South Africa as big brands flock to the country for software development. #BPESA #offshoring.

Major features in new ProcessModeler include design automation and simplification as well as more structured and more intuitive settings controls.

Appian partners with Celonis to accelerate digital business process transformation and continuous improvement.

New research from GlobalData shows that the business process applications market will surpass US$93 billion within the next three years.

The APAC business process outsourcing market is projected to grow at a 10% CAGR from 2018 to 2023, reaching USD $120.4 billion, according to GlobalData.