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Automation Stories - Page 164

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Zendesk unveils AI solutions to boost customer support
Customer Experience

Zendesk unveils AI solutions to boost customer support

Zendesk has unveiled a suite of AI-driven tools designed to improve omnichannel customer support, enhancing collaboration between human and AI agents.

By Imee Dequito • 3 min read • Thu, 17th Oct 2024
UiPath partners with SAP for enhanced automation solutions
Digital Transformation

UiPath partners with SAP for enhanced automation solutions

UiPath has unveiled integration with SAP Build Process Automation, enhancing automation for SAP customers and streamlining their migration to the cloud.

By Imee Dequito • 2 min read • Wed, 16th Oct 2024
Survey reveals challenges in digital asset management growth
Generative AI

Survey reveals challenges in digital asset management growth

An independent survey reveals most brands struggle with integrating multiple digital asset management systems, facing notable workflow and collaboration challenges.

By Kaleah Salmon • 3 min read • Tue, 15th Oct 2024
Aerotech unveils expanded XA4 servo drive series options
Engineering

Aerotech unveils expanded XA4 servo drive series options

Aerotech has expanded its Automation1 XA4 PWM servo drive series, introducing new configurations aimed at enhancing performance while reducing costs.

By Kaleah Salmon • 2 min read • Mon, 14th Oct 2024
The path to network automation is now clearer and more defined
Artificial Intelligence

The path to network automation is now clearer and more defined

Network automation is set to surge, with Gartner projecting that by 2026, 30% of enterprises will automate over half their network activities.

By Mike Hicks • 4 min read • Fri, 11th Oct 2024
Zendesk unveils AI suite to enhance customer service efficiency
Data Analytics

Zendesk unveils AI suite to enhance customer service efficiency

Zendesk has unveiled a range of AI innovations aimed at enhancing customer service, including an AI Agent Builder requiring minimal training for users.

By Catherine Knowles • 3 min read • Fri, 11th Oct 2024
Mitel unveils AI-powered communication analysis solution
Customer Experience

Mitel unveils AI-powered communication analysis solution

Mitel has launched its AI-driven Mitel Interaction Recording Insights AI, aimed at automating communication analysis and enhancing business insights globally.

By Catherine Knowles • 3 min read • Fri, 11th Oct 2024
Data Theorem debuts Code Secure for software chain safety
DevOps

Data Theorem debuts Code Secure for software chain safety

Data Theorem has unveiled Code Secure, a product designed to bolster software supply chain security by integrating advanced security features.

By Catherine Knowles • 3 min read • Fri, 11th Oct 2024
Hornetsecurity launches tool to streamline MSP operations
Customer Experience

Hornetsecurity launches tool to streamline MSP operations

Hornetsecurity has launched the 365 Multi-Tenant Manager, streamlining Microsoft 365 tenant management for Managed Service Providers and boosting productivity.

By Shannon Williams • 3 min read • Thu, 10th Oct 2024
Zendesk unveils AI-powered tools to enhance customer service
Data Analytics

Zendesk unveils AI-powered tools to enhance customer service

Zendesk has unveiled a range of AI-powered tools to enhance customer service, including a voice solution in partnership with Poly.ai for improved interactions.

By Shannon Williams • 3 min read • Thu, 10th Oct 2024
AI may render traditional IT helpdesks obsolete by 2027
Digital Transformation

AI may render traditional IT helpdesks obsolete by 2027

Nexthink's study reveals traditional IT helpdesks may vanish by 2027, with 79% of IT workers foreseeing a major transformation driven by AI advancements.

By Sean Mitchell • 3 min read • Thu, 10th Oct 2024
Elastic integrates Google AI tech to boost security tools
Generative AI

Elastic integrates Google AI tech to boost security tools

Elastic enhances its security offerings by integrating Google Cloud's AI technologies, boosting capabilities for developers and analysts alike.

By Sean Mitchell • 2 min read • Thu, 10th Oct 2024

Stories from Other Regions

Automation stories

AI transforms Australian accounting with 99.6% adoption
EduTech

AI transforms Australian accounting with 99.6% adoption

New research reveals 79% of Australian accountants see outsourcing as essential for growth, while 99.6% have embraced AI in their practices.

By Catherine Knowles • 2 min read • Thu, 17th Oct 2024
AI Month: experts call for responsible AI use in Australia
Generative AI

AI Month: experts call for responsible AI use in Australia

As AI Month unfolds, experts in Australia urge emphasising responsible AI development to maximise its potential across diverse sectors and communities.

By Kaleah Salmon • 3 min read • Thu, 17th Oct 2024
Industry leaders on what businesses, policymakers and technologists should be reflecting on this AI Month
Human Capital Management

Industry leaders on what businesses, policymakers and technologists should be reflecting on this AI Month

As AI Month begins, industry leaders urge businesses and policymakers to reflect on the responsible use and vast potential of AI across diverse sectors.

By Staff Writer • 6 min read • Wed, 16th Oct 2024
Black Friday shipping charges impact retailer profits
Supply Chain

Black Friday shipping charges impact retailer profits

Independent online electronics retailers face challenges as a report reveals shipping costs could rise 25% during Black Friday, impacting profit margins.

By Shannon Williams • 4 min read • Tue, 15th Oct 2024
Open ECX expands team as business grows across sectors
Software-as-a-Service

Open ECX expands team as business grows across sectors

Open ECX expands into new sectors, creating multiple roles as it seeks to enhance services for its growing clientele across various industries.

By Catherine Knowles • 3 min read • Fri, 11th Oct 2024