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Freshworks launches Freddy AI Agent Studio for autonomous support
Software-as-a-Service

Freshworks launches Freddy AI Agent Studio for autonomous support

Freshworks launches Freddy AI Agent Studio, enabling businesses to deploy autonomous AI agents for faster, no-code customer and IT support solutions.

By Sean Mitchell • 5 min read • Thu, 12th Jun 2025
Red Canary deploys AI agents to slash security investigation times
Security Information and Event Management

Red Canary deploys AI agents to slash security investigation times

Red Canary launches AI agents that cut security investigation times by 90%, automating tier 2 tasks with expert-level speed and accuracy.

By Shannon Williams • 4 min read • Thu, 12th Jun 2025
Asia Pacific enterprises shift to genAI spend amid AI cloud push
Software-as-a-Service

Asia Pacific enterprises shift to genAI spend amid AI cloud push

Asia Pacific firms are shifting AI budgets towards generative AI, focusing on boosting productivity and customer experience amid a move to AI-native cloud strategies.

By Shannon Williams • 4 min read • Thu, 12th Jun 2025
Amplitude launches AI Agents to streamline product optimisation
Software-as-a-Service

Amplitude launches AI Agents to streamline product optimisation

Amplitude unveils AI Agents to automatically analyse user data and suggest product optimisations, helping businesses improve conversion and engagement efficiently.

By Catherine Knowles • 4 min read • Thu, 12th Jun 2025
Harness launches IDP 2.0 to boost developer speed & security
Cybersecurity

Harness launches IDP 2.0 to boost developer speed & security

Harness unveils IDP 2.0, enhancing developer speed and security with granular RBAC, real-time Git sync, and enterprise-scale usability.

By Catherine Knowles • 5 min read • Thu, 12th Jun 2025
Talkdesk unveils CXA platform for autonomous AI customer journeys
Customer Relationship Management

Talkdesk unveils CXA platform for autonomous AI customer journeys

Talkdesk launches CXA platform using autonomous AI agents to streamline and personalise customer journeys, aiming to transform CX across industries.

By Catherine Knowles • 5 min read • Thu, 12th Jun 2025
Calabrio launches unified platform to boost contact centre teams
Unified Communications

Calabrio launches unified platform to boost contact centre teams

Calabrio launches a unified Performance Management platform to streamline contact centre employee management and boost productivity with AI-driven tools.

By Sean Mitchell • 3 min read • Thu, 12th Jun 2025
Exclusive: CIOs push back on SAP upgrade deadline amid cost fears
Digital Transformation

Exclusive: CIOs push back on SAP upgrade deadline amid cost fears

CIOs resist SAP's S/4HANA upgrade deadline, citing high costs and risks, while exploring third-party support and innovation beyond the vendor's roadmap.

By Melania Watson • 5 min read • Thu, 12th Jun 2025
Datadog unveils IDP to boost developer autonomy & speed
Virtualisation

Datadog unveils IDP to boost developer autonomy & speed

Datadog has launched its Internal Developer Portal, using live observability data to help developers deliver software faster while ensuring security and compliance.

By Sean Mitchell • 3 min read • Thu, 12th Jun 2025
Datadog unveils new Bits AI agents to streamline cloud workflows
Security Information and Event Management

Datadog unveils new Bits AI agents to streamline cloud workflows

Datadog launches three AI agents to aid cloud teams with incident response, code fixes and security analysis, boosting productivity and cutting resolution times.

By Sean Mitchell • 4 min read • Thu, 12th Jun 2025
AI boosts customer service happiness as global wellbeing falls
Unified Communications

AI boosts customer service happiness as global wellbeing falls

Global happiness falls to 58% in 2025, yet customer service satisfaction rises, boosted by growing trust in AI-powered support worldwide.

By Sean Mitchell • 4 min read • Thu, 12th Jun 2025
Diligent adds AI tools to Entities for faster, smarter governance
Risk & Compliance

Diligent adds AI tools to Entities for faster, smarter governance

Diligent has enhanced its Entities software with AI tools for smarter governance, integrating features like AI report generation and Microsoft Teams access.

By Sean Mitchell • 3 min read • Thu, 12th Jun 2025
AI cuts API certification time from 26 months to 4 weeks at CloudSense
Software-as-a-Service

AI cuts API certification time from 26 months to 4 weeks at CloudSense

CloudSense reduced TM Forum Open API certification from 26 months to 4 weeks using Totogi's AI platform, enhancing compliance for its CPQ product suite.

By Kaleah Salmon • 3 min read • Thu, 12th Jun 2025
Ivo launches AI tools to transform contract analysis & insight
Data Analytics

Ivo launches AI tools to transform contract analysis & insight

Ivo unveils AI tools Repository and Assistant, transforming contract analysis with instant insights and up to 75% faster review for over 200 legal teams.

By Jed Nykolle Harme • 3 min read • Thu, 12th Jun 2025

Stories from Other Regions

Automation stories

Pitacs selects Orderwise Cloud to boost digital transformation
Manufacturing

Pitacs selects Orderwise Cloud to boost digital transformation

Pitacs has chosen Forterro's Orderwise Cloud to unify its systems, boosting automation and ecommerce growth for its heating and electrical products business.

By Shannon Williams • 3 min read • Fri, 13th Jun 2025
Nimbus launches compliance solution on Genesys AppFoundry
Unified Communications

Nimbus launches compliance solution on Genesys AppFoundry

Nimbus has launched its compliance solution on the Genesys AppFoundry, aiding Australian businesses in automating workforce compliance and payroll accuracy.

By Sean Mitchell • 3 min read • Thu, 12th Jun 2025
AI lifts customer service satisfaction as global happiness falls
Unified Communications

AI lifts customer service satisfaction as global happiness falls

Global happiness fell nearly 10 points to 58% in 2025, but AI-driven customer service satisfaction rose 5 points to 41%, says NiCE's report.

By Sean Mitchell • 4 min read • Thu, 12th Jun 2025