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8x8 and Genesys collaborate on customer service solution
Customer Relationship Management

8x8 and Genesys collaborate on customer service solution

With the new integration, organisations can align agents and the appropriate subject matter experts to collaborate for better customer outcomes.

By Catherine Knowles • 3 min read • Wed, 13th Apr 2022
8x8 release blends contact centre and unified comms solutions
Customer Relationship Management

8x8 release blends contact centre and unified comms solutions

8x8 Agent Workspace, a new contact centre experience, aims to improve efficiency and effectiveness for customer interactions.

By Catherine Knowles • 3 min read • Fri, 18th Mar 2022
8x8 Inc. reveals increased uptake of enhanced solution capabilities
Unified Communications

8x8 Inc. reveals increased uptake of enhanced solution capabilities

8x8 Inc. experiences significant global customer growth with its XCaaS solution accounting for over 35% of ARR, according to Q3 2022 results.

By Mitchell Hageman • 2 min read • Fri, 4th Mar 2022
8x8 to acquire cloud-based communications company Fuze
Unified Communications

8x8 to acquire cloud-based communications company Fuze

8x8, an integrated cloud communications platform provider, is set to acquire cloud-based communications provider Fuze for $250m.

By Ryan Morris-Reade • 3 min read • Thu, 2nd Dec 2021
8x8 delivers new XCaaS enterprise capabilities for improved collaboration
Customer Relationship Management

8x8 delivers new XCaaS enterprise capabilities for improved collaboration

8x8 enhances its eXperience Communications as a Service (XCaaS) platform with new features to boost productivity and customer satisfaction.

By Ryan Morris-Reade • 4 min read • Thu, 4th Nov 2021
8x8 brings receptionist role into the future with latest offering
Unified Communications

8x8 brings receptionist role into the future with latest offering

8x8 introduces 8x8 Frontdesk, a new XCaaS solution for high-volume call handling, aiming to enhance the receptionist role in a hybrid work environment.

By Catherine Knowles • 3 min read • Wed, 29th Sep 2021
Global adoption of 8x8 Voice for Microsoft Teams surpasses 100,000 users
Unified Communications

Global adoption of 8x8 Voice for Microsoft Teams surpasses 100,000 users

8x8's voice solution for Microsoft Teams exceeds 100,000 business users globally with call recording and presence sync enhancements.

By Shannon Williams • 4 min read • Tue, 28th Sep 2021
8x8 celebrates 'Challenger' position on Gartner MQ for Contact Centre as a Service
Customer Relationship Management

8x8 celebrates 'Challenger' position on Gartner MQ for Contact Centre as a Service

8x8 CEO Dave Sipes says the recognition validates the company's commitment to the four pillars of great customer service.

By Staff Writer • 2 min read • Tue, 17th Aug 2021
8x8 says it's raising the bar for cloud communications with 99.999% global uptime SLA
Unified Communications

8x8 says it's raising the bar for cloud communications with 99.999% global uptime SLA

8x8's XCaaS solution offers 99.999% uptime and guarantees reliability for organisations with hybrid workforces.

By Staff Writer • 2 min read • Mon, 16th Aug 2021
8x8 rolls out enhancements to XCaaS offering
Unified Communications

8x8 rolls out enhancements to XCaaS offering

8x8 launches enhancements to its XCaaS platform to support hybrid workforces, including better video meetings and expanded compatibility with Microsoft Teams.

By Catherine Knowles • 3 min read • Thu, 29th Jul 2021
8x8 unveils Experience Communications as a Service to help organisations meet new work requirements
Unified Communications

8x8 unveils Experience Communications as a Service to help organisations meet new work requirements

8x8 introduces Experience Communications as a Service (XCaaS; merging UCaaS and CCaaS to enhance employee and customer experiences.

By Shannon Williams • 3 min read • Fri, 28th May 2021
8x8 adds new business messaging features to Microsoft Teams
Unified Communications

8x8 adds new business messaging features to Microsoft Teams

8x8 has announced its new 8x8 Voice for Microsoft Teams app has now added SMS, MMS, and fax capabilities to extend the teams experience for users.

By Ryan Morris-Reade • 3 min read • Tue, 11th May 2021
8x8 announces updates to its cloud communications platform
Unified Communications

8x8 announces updates to its cloud communications platform

Cloud communications platform provider 8x8 has announced upgrades to its contact centre, voice communications, chat and meetings.

By Ryan Morris-Reade • 2 min read • Fri, 7th May 2021
8x8 launches Microsoft Teams contact centre solution
Customer Relationship Management

8x8 launches Microsoft Teams contact centre solution

8x8 launches new contact centre solution for Microsoft Teams, enabling enhanced customer engagement and global telephony capabilities.

By Catherine Knowles • 3 min read • Mon, 22nd Mar 2021
8x8 experiences significant growth driven by channel-first strategy
Unified Communications

8x8 experiences significant growth driven by channel-first strategy

8x8 has announced it is experiencing strong channel momentum and growth driven by the 8x8 integrated cloud contact centre and communications product.

By Catherine Knowles • 2 min read • Fri, 12th Feb 2021
8x8's Winter 2021 aims to enhance the customer experience
Customer Relationship Management

8x8's Winter 2021 aims to enhance the customer experience

Winter 2021 features provide integrated solutions from a single provider, both from 8x8 itself and from partners including Verint.

By Staff Writer • 3 min read • Fri, 5th Feb 2021
8x8 & Verint combine contact centre & workforce management offerings
Customer Relationship Management

8x8 & Verint combine contact centre & workforce management offerings

The cloud contact centre and cloud workforce management applications together are joint offerings for mid-market and enterprise businesses.

By Staff Writer • 3 min read • Thu, 28th Jan 2021

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