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8x8 launches AI Studio for customer experience agents
Software-as-a-Service

8x8 launches AI Studio for customer experience agents

Businesses can now build AI agents without specialist developers, as 8x8 rolls out early access to its Studio on the customer experience platform.

By Catherine Knowles • 4 min read • Last month
8x8 wins Gold for Engage at New York design awards
Software-as-a-Service

8x8 wins Gold for Engage at New York design awards

Customer-facing staff may handle chats and calls more easily after 8x8 Engage won Gold at the NY Product Design Awards.

By Sean Mitchell • 3 min read • Last month
8x8 wins CRN channel honours & nine Palomarr awards
Unified Communications

8x8 wins CRN channel honours & nine Palomarr awards

Partner-led sales for communications tools have been boosted by external recognition for 8x8 across Europe, Australia and nine product categories.

By Joseph Gabriel Lagonsin • 3 min read • Fri, 27th Mar 2026
8x8 launches Engage globally to extend customer CX
Unified Communications

8x8 launches Engage globally to extend customer CX

8x8 rolls out Engage globally, arming frontline and specialist teams with contact centre-grade tools to unify customer experience.

By Shannon Williams • 4 min read • Fri, 13th Mar 2026
8x8 unveils Smart Assist to boost AI contact centres
Unified Communications

8x8 unveils Smart Assist to boost AI contact centres

8x8 debuts Smart Assist, embedding real-time AI guidance and automated summaries into its contact centre workspace to speed agent workflows.

By Catherine Knowles • 4 min read • Fri, 20th Feb 2026
Moltbook's AI agents spark growing security & brand fears
Software-as-a-Service

Moltbook's AI agents spark growing security & brand fears

Moltbook's boom in user-built AI agents is fuelling mounting warnings over cyber threats and brand damage as governance lags adoption.

By Kaleah Salmon • 4 min read • Thu, 5th Feb 2026
8x8 sees AI customer interactions surge across voice, chat
Unified Communications

8x8 sees AI customer interactions surge across voice, chat

8x8 reports triple-digit growth in AI voice and messaging for CX, as contact centres scale automation beyond pilots across channels.

By Shannon Williams • 5 min read • Thu, 5th Feb 2026
8x8 extends Secure Pay for global digital payments
Unified Communications

8x8 extends Secure Pay for global digital payments

8x8 expands Secure Pay globally, unifying compliant digital payments and AI-led outreach across its customer experience platform.

By Shannon Williams • 4 min read • Fri, 23rd Jan 2026
8x8 & ULAP partner to boost global CX compliance & reach
Unified Communications

8x8 & ULAP partner to boost global CX compliance & reach

8x8 partners with ULAP Networks to tackle global CX compliance and connectivity challenges, expanding enterprise reach into 113 countries with reliable communication solutions.

By Catherine Knowles • 3 min read • Fri, 12th Sep 2025

Stories from Other Regions

8x8 stories

Alexa SmartLink brings UK numbers to managed devices
Unified Communications

Alexa SmartLink brings UK numbers to managed devices

Britannic and Vocala launch NetX SmartLink to give fleet-managed Alexa devices dedicated UK numbers and fully two-way calling.

By Kaleah Salmon • 4 min read • Wed, 11th Mar 2026
8x8 & KCOM partner on UK public sector CX platform
Unified Communications

8x8 & KCOM partner on UK public sector CX platform

8x8 and KCOM join forces to deliver a UK public sector-focused cloud CX platform, uniting network, contact centre, voice and AI services.

By Shannon Williams • 4 min read • Fri, 27th Feb 2026
8x8 adds AI tools to contact centre and WhatsApp CX
Unified Communications

8x8 adds AI tools to contact centre and WhatsApp CX

8x8 rolls out AI-powered customer view, workforce tools and richer WhatsApp flows to cut contact centre handling times and boost planning.

By Kaleah Salmon • 4 min read • Thu, 19th Feb 2026
CPaaS set to surpass contact centres as data & RCS evolve
Unified Communications

CPaaS set to surpass contact centres as data & RCS evolve

By 2026, CPaaS may surpass traditional contact centres as RCS adoption and AI drive automated, interactive customer engagement experiences.

By Jake MacAndrew • 3 min read • Sat, 22nd Nov 2025
Wavenet & 8x8 join forces to enhance enterprise communications
Unified Communications

Wavenet & 8x8 join forces to enhance enterprise communications

Wavenet partners with 8x8 to deliver advanced enterprise communications, enhancing customer engagement and digital collaboration across Europe.

By Kaleah Salmon • 3 min read • Fri, 24th Oct 2025
Customer Science hires Chris Borg to lead new partner programme
Unified Communications

Customer Science hires Chris Borg to lead new partner programme

Customer Science has appointed Chris Borg as partner manager to develop its partner programme and enhance its CX alliance ecosystem from Sydney.

By Melvin Hipolito • 3 min read • Mon, 13th Oct 2025
8x8 Fast Pay launches to ease tenant rent & council workloads
Unified Communications

8x8 Fast Pay launches to ease tenant rent & council workloads

8x8 Fast Pay launches across the UK to simplify rent payments and ease council workloads with secure, flexible digital support for tenants under financial strain.

By Shannon Williams • 3 min read • Sun, 7th Sep 2025
8x8 launches French data centre to boost secure CX services
Unified Communications

8x8 launches French data centre to boost secure CX services

8x8 has opened a data centre in France to offer secure, GDPR-compliant AI-powered customer experience services for local businesses and public sector.

By Shannon Williams • 3 min read • Sun, 7th Sep 2025