DataCenterNews Asia Pacific - Specialist news for cloud & data center decision-makers

8x8 stories

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8x8 CPaaS receives Singapore’s CSA Cyber Trust certification
Mon, 29th Aug 2022
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cloud services
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contact centre
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paas
Singapore's Cyber Security Agency (CSA) has recognised 8x8 CPaaS for its strong cybersecurity practices with the Cyber Trust mark certification.
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8x8 announces its CPaaS can now deliver no-code functionality
Mon, 18th Jul 2022
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contact centre
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paas
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cloud services
8x8 CPaaS can now deliver no-code functionality that can enable enterprises to further create better customer experiences, the company says.
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8x8 and Genesys partner with product integration for CX
Thu, 14th Apr 2022
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crm
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contact centre
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cloud services
Unified cloud communications platform Campell and Genesys have announced a product integration of 8x8 Work with Genesys Cloud CX. 
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8x8 and Genesys collaborate on customer service solution
Wed, 13th Apr 2022
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crm
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cloud services
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contact centre
With the new integration, organisations can align agents and the appropriate subject matter experts to collaborate for better customer outcomes.
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8x8 release blends contact centre and unified comms solutions
Fri, 18th Mar 2022
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crm
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contact centre
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martech
"8x8 Agent Workspace makes it easier than ever for contact centre agents to achieve maximum efficiency and effectiveness."
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8x8 Inc. reveals increased uptake of enhanced solution capabilities
Fri, 4th Mar 2022
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cloud services
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bi
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big data
8x8 Inc. has announced significant global customer growth and uptake of enhanced solution capabilities.
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8x8 to acquire cloud-based communications company Fuze
Thu, 2nd Dec 2021
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contact centre
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cloud services
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open source
Integrated cloud communications platform provider 8x8 has announced it has entered into a definitive agreement to acquire Fuze, a provider of cloud-based communications for the enterprise. 
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8x8 delivers new XCaaS enterprise capabilities for improved collaboration
Thu, 4th Nov 2021
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uc
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contact centre
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crm
Cloud communications platform 8x8 has announced new 8x8 eXperience Communications as a Service enhancement. 
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8x8 brings receptionist role into the future with latest offering
Wed, 29th Sep 2021
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contact centre
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wfh
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microsoft teams
According to the company, 8x8 Frontdesk is designed to advance the receptionist role by delivering a tailored experience and user interface that brings together traditional unified communications and contact centre capabilities.
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Global adoption of 8x8 Voice for Microsoft Teams surpasses 100,000 users
Tue, 28th Sep 2021
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microsoft
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uc
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contact centre
"We are committed to helping organisations extend the value of Teams by adding advanced communications and customer engagement features."
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8x8 celebrates 'Challenger' position on Gartner MQ for Contact Centre as a Service
Tue, 17th Aug 2021
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crm
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contact centre
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martech
8x8 CEO Dave Sipes says the recognition validates the company’s commitment to the four pillars of great customer service.
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8x8 says it's raising the bar for cloud communications with 99.999% global uptime SLA
Mon, 16th Aug 2021
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contact centre
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idc
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8x8
“It enables organisations around the world to focus on driving their business forward by exceeding their employee communications and customer engagement objectives.”
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8x8 supplies SMS API to Coca-Cola Europacific Partners Indonesia
Tue, 10th Aug 2021
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cloud services
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contact centre
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paas
CCEP Indonesia has onboarded 8x8’s SMS API to provide a mobile order and delivery management platform for its distributors and retailers.
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8x8 rolls out enhancements to XCaaS offering
Thu, 29th Jul 2021
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contact centre
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wfh
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uc
"We continue to innovate across 8x8 XCaaS, allowing organisations and their employees to maximise productivity and responsiveness as they collaborate from anywhere, on any device in the app of their choice.”
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8x8 unveils Experience Communications as a Service to help organisations meet new work requirements
Fri, 28th May 2021
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contact centre
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cx
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martech
"XCaaS eliminates communications silos, brings the employee experience and customer experience back together, and helps drive the cloud communications industry forward significantly."
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8x8 adds new business messaging features to Microsoft Teams
Tue, 11th May 2021
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contact centre
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microsoft
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microsoft teams
8x8 has announced its new 8x8 Voice for Microsoft Teams app has now added SMS, MMS, and fax capabilities to extend the teams experience for users.
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8x8 announces updates to its cloud communications platform
Fri, 7th May 2021
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cloud services
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contact centre
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microsoft
Cloud communications platform provider 8x8 has announced upgrades to its contact centre, voice communications, chat and meetings.
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8x8 launches Microsoft Teams contact centre solution
Mon, 22nd Mar 2021
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crm
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uc
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microsoft
"8x8 Contact Center for Microsoft Teams enables IT and service leaders to seamlessly embed customer engagement with global voice communications into Teams workflows to gain deeper insights across all interactions."
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IWD 2021: 8x8 manager on nurturing female talent
Tue, 9th Mar 2021
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contact centre
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women in technology
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iwd
The most important thing is having a long-term commitment to investing in staff, writes 8x8 channel enablement manager for ANZ Sophia Demetriades.
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8x8 experiences significant growth driven by channel-first strategy
Fri, 12th Feb 2021
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contact centre
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8x8
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growth
8x8 has announced it is experiencing strong channel momentum and growth driven by the 8x8 integrated cloud contact centre and communications product.
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8x8's Winter 2021 aims to enhance the customer experience
Fri, 5th Feb 2021
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crm
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contact centre
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cx
Winter 2021 features provide integrated solutions from a single provider, both from 8x8 itself and from partners including Verint.
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8x8 & Verint combine contact centre & workforce management offerings
Thu, 28th Jan 2021
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uc
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contact centre
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crm
The cloud contact centre and cloud workforce management applications together are joint offerings for mid-market and enterprise businesses.
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8x8 announces change of CEO
Tue, 15th Dec 2020
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uc
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contact centre
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ceo
Former RingCentral COO David Sipes takes the role of 8x8 CEO as Vik Verma steps down after seven years.
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8x8 makes raft of updates to platform
Wed, 9th Dec 2020
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bi
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uc
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cloud services
The new release delivers work from anywhere insights and an improved administrator and user experience.
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