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ServiceAide brings China enterprises a new SaaS solution

21 Apr 17

ServiceAide, a global provider of Service Management solutions has announced that their Cloud Service Management operations for enterprises have been bought to China through a partnership with AliCloud and Zhuyun.

AliCloud is a subsidiary of Alibaba. AliCloud develops cloud computing and data management services for large and small businesses, financial institutions and governments.

Zhuyun is a cloud computing company that offers cloud consulting, design and implementation services.

The SaaS offering is hosted in AliCloud, available through its Marketplace, and resold by Zhuyun.

According to ServiceAide, enterprises in China are increasingly transitioning from on-premises software to SaaS.

The company says that as the number of cloud hosted applications available to enterprises in China increases, the need for Service Management solutions to enforce and automate processes increases.

"Cloud Service Management with its multi-layer multitenancy architecture is a perfect fit for Zhuyun who can now offer solutions to the growing market in China," says Wai Wong, ServiceAide CEO.

Wong says that the company successfully installed their application localized for Chinese enterprises in AliCloud to become a Service Management solution in China.

In as little as one week with a single administrator a production-ready solution can be ready for use.

The service has a low administrator to end-user ratio. After going live, only one administrator on a part-time basis is needed to support thousands of end-users and support analysts.

ServiceAide made the announcement that enterprises in China now have access to robust service management solution through the AliCloud and Zhuyun partnership this week.

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