Story image

Delta Airlines' data center woes continue

12 Aug 2016

Delta Airlines’ troubles have continued into the week, following an outage at it’s Atlanta data center Monday that saw the delay ad cancellation of thousands of flights globally.

At the time, Delta Airlines CEO Ed Bastian attributed the outage to a loss of power, affecting Delta operations systemwide.

The outage completely crippled the airline, with large-scale cancellations and delays as well as disruption to airport screens and bookings, as well as snarling the airline’s efforts to alert passengers to the problems via its apps and on airline flight-information displays.

Since then, reports have surfaced that the outage was caused by a fire in the data center.

According to the Associated Press, the airline is refusing to detail the extent of the fire and the damage it caused.

Bastian said Wednesday that Delta knew it had to make technology upgrades, "but we did not believe, by any means, that we had this type of vulnerability."

In a video, Bastian shared an update on the progress the airline was making with the issues.

In it, he says the amount of flights cancelled does not reflect who the company is.

"This isn’t who we are, this isn’t the quality of service and the reliability that you’ve come to expect from Delta Airlines. “

Bastian says over the last three years the company has invested hundreds of millions of dollars in technology infrastructure upgrades and back up systems, which are supposed to prevent what happened from occurring.

He goes on to stay he doesn’t have final analysis of what caused the outage.

“We did have a redundant back up power source in place; unfortunately some of our core systems and key systems did not kick over to the back up power source when we lost power, and as a consequence of that, it caused our entire system, effectively, to crash,” Bastian explains.

"We're going to do everything we can to make certain it does not ever happen again," he adds.

Bastian says while the system is now back up and running, it’s slower than they’d like and further delays are expected. 

Silicon Valley to lose its tech centre crown to global cities
A new survey of tech industry leaders found the majority believe it is likely the Valley will be usurped within four years by other cities around the world.
Hybrid cloud set to mitigate vendor lock-in within Thailand
IDC has released its top 10 predictions for Thailand's IT industry through to 2022.
French cloud giant sets up shop in two APAC data centres
OVH Infrastructure has expanded its public cloud services in the Asia Pacific (APAC) market operating from two data centres within the region.
SecOps: Clear opportunities for powerful collaboration
If there’s one thing security and IT ops professionals should do this year, the words ‘team up’ should be top priority.
Data center colocation market to hit $90b in next five years
As data center services grow in popularity across enterprises large and small, the colocation market is seeing the benefits in market size.
Google doubles down on hybrid cloud strategy
CSP is a platform that aims to simplify building, running, and managing services both on-premise and in the cloud.
OVH launches public cloud down under
OVH Public Cloud services is expanding to Australia out of two data centres - one in Sydney and one in Singapore.
Huawei invests in cloud deployment for Singapore
The company says its new strategic investment reflects growing demand for cloud service solutions across Asia Pacific.