Stories by Karen Astley
![Story image](../../../../../uploads/story/2019/01/30/preview_ai7.webp)
Why contact centre operators need to take advantage of intelligent automation
Tue, 22nd Jan 2019
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crm
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uc
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cx
The truth is, in today’s hyper-competitive digital economy, organisations that choose to embrace intelligent automation will come out on top.
![Story image](../../../../../uploads/story/2018/12/13/preview_big_data_3.webp)
The key to financial institutions’ path to digital dominance
Thu, 13th Dec 2018
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crm
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uc
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data analytics
To achieve digital dominance, financial institutions must harness their vast data troves for personalised services, risk modelling, and fraud prevention.
![Story image](../../../../../uploads/story/2018/06/15/preview_ThinkstockPhotos-904420160.webp)
Process excellence essential as businesses face unrelenting technological change
Mon, 25th Jun 2018
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digital transformation
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rpa
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apm
In today’s climate, it often feels like organisations worry less about processes and more about how people are getting the job done.