Stories by Karen Astley
Why contact centre operators need to take advantage of intelligent automation
The truth is, in today’s hyper-competitive digital economy, organisations that choose to embrace intelligent automation will come out on top.
The key to financial institutions’ path to digital dominance
Data deluge yet untapped: 1.7 MB per second per person by 2020, with less than 0.5% utilised.
Process excellence essential as businesses face unrelenting technological change
In today’s climate, it often feels like organisations worry less about processes and more about how people are getting the job done.