Stories by Karen Astley
Why contact centre operators need to take advantage of intelligent automation
Tue, 22nd Jan 2019
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crm
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uc
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cx
The truth is, in today’s hyper-competitive digital economy, organisations that choose to embrace intelligent automation will come out on top.
The key to financial institutions’ path to digital dominance
Thu, 13th Dec 2018
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crm
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uc
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data analytics
To achieve digital dominance, financial institutions must harness their vast data troves for personalised services, risk modelling, and fraud prevention.
Process excellence essential as businesses face unrelenting technological change
Mon, 25th Jun 2018
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digital transformation
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rpa
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apm
In today’s climate, it often feels like organisations worry less about processes and more about how people are getting the job done.