ServiceNow stories

Cohesity launches Enterprise AI Resilience to protect production AI, contain rogue agents and speed recovery across hybrid data estates.

Zoom is rolling out agentic AI across Workplace, Phone and CX, turning meetings and calls into automated workflows and custom AI agents.

Forcepoint adds ARIA AI assistant and a faster endpoint agent to Data Security Cloud to tighten policy control for generative AI workloads.

1Kosmos adds embedded identity checks to ServiceNow AI workflows to curb social engineering in high-risk service desk interactions.

UpGuard debuts Risk Automations to link cyber risk findings with security workflows, promising faster fixes after USD $75 million raise.

Kinetic IT has been named ServiceNow's 2026 Asia Pacific Consulting & Implementation Rising Star Partner, after recently attaining Elite status.

Contrast links its sensors with ServiceNow workflows to sync app and API risk data, aiming to cut false positives and speed remediation.

Sweep debuts Multi-Org Agent to map complex Salesforce estates, cutting analysis from months to days and easing consolidation and AI rollout.

Ataccama adds AI-driven data observability to its ONE platform, unifying pipeline monitoring, alerting and governance for regulated users.

Confluent upgrades its AI toolkit to link agents over live data streams and add multivariate anomaly detection for faster issue spotting.

ServiceNow debuts Autonomous Workforce and EmployeeWorks, promising AI “specialists” that autonomously resolve most employee IT requests.

ServiceNow launches Autonomous Workforce and EmployeeWorks, pairing AI “specialists” with chat-based support to automate routine workplace tasks.

Nearly one in three enterprise projects fail to deliver meaningful ROI, Tempo warns, with misalignment wasting up to USD $260 million a year.

Cloudera posts surging FY26 growth as enterprises embrace governed hybrid AI, fuelling expansion, fresh hires and multi-cloud innovation.

Boomi tops 30,000 customers and runs 75,000 AI agents in production, as enterprises shift from AI experiments to large-scale automation.

Anthropic adds Claude plugins to Cowork, fuelling investor fears that agent-style AI could undermine traditional seat-based software.

ServiceNow makes Anthropic's Claude its default AI for app building and wins a major Panasonic Avionics deal spanning 300+ airlines.

Dynatrace launches an agentic AI operations layer to automate cloud and AI-native workloads, aiming for self-healing, autonomous observability.

ServiceNow makes Anthropic's Claude its default AI across Build Agent and workflows, promising faster app development and industry-specific gains.

Big banks and AI leaders signal they will layer new AI tools on top of, not instead of, core enterprise software systems.