Process automation stories - Page 7
GrayCyan unveils AI readiness scorecard for industry
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crm
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manufacturing
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digital transformation
GrayCyan launches an AI readiness and ROI scorecard to test if industrial workflows and systems can truly support responsible automation.
How Lean AI may be creating new pathways or opportunities for women in logistics
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uc
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digital transformation
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supply chain
Lean AI is reshaping logistics roles, easing routine tasks and opening new leadership pathways for women across global supply chains.
PropTech must end the invisible admin tax on agents
Last month
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digital transformation
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partner programmes
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rpa
PropTech's biggest threat is not disruption, but an invisible admin tax draining agents' time, equity and long-term career potential.
ECI Software Solutions hires Jack Wood to drive AI push
Last month
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saas
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crm
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devops
ECI names Jack Wood chief technology officer to spearhead platform modernisation and embed secure, workflow-native AI across its products.
Kinetic IT named ServiceNow Asia Pacific Rising Star
Last month
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digital transformation
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partner programmes
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rpa
Kinetic IT has been named ServiceNow's 2026 Asia Pacific Consulting & Implementation Rising Star Partner, after recently attaining Elite status.
ABBYY adds 22 patents to expand AI document automation
Sat, 28th Feb 2026
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manufacturing
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digital transformation
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ecm
ABBYY secures 22 new AI and OCR patents, expanding its portfolio beyond 400 as document automation rivals race to protect key technologies.
Confluent links AI agents & boosts anomaly detection
Fri, 27th Feb 2026
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devops
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digital transformation
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martech
Confluent upgrades its AI toolkit to link agents over live data streams and add multivariate anomaly detection for faster issue spotting.
ABBYY expands document AI patent portfolio as GenAI grows
Fri, 27th Feb 2026
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digital transformation
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ecm
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martech
ABBYY adds 22 patents to its document AI arsenal, pitching 'purpose-built' tech for safer enterprise use as generative AI uptake accelerates.
ServiceNow unveils Autonomous Workforce & EmployeeWorks
Fri, 27th Feb 2026
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saas
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uc
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digital transformation
ServiceNow launches Autonomous Workforce and EmployeeWorks, pairing AI “specialists” with chat-based support to automate routine workplace tasks.
Notion unveils Custom Agents to automate team workflows
Thu, 26th Feb 2026
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saas
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data protection
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devops
Notion rolls out Custom Agents, AI teammates that automate recurring workflows for Business and Enterprise users in a public beta launch.
Talkdesk debuts AI workflow tools to automate email CX
Thu, 26th Feb 2026
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crm
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uc
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digital transformation
Talkdesk unveils Automation Flows and extends Autopilot to email, promising end-to-end AI handling of complex, multi-system CX workflows.
Xero adds richer credit note webhooks for developers
Thu, 26th Feb 2026
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fintech
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financial systems
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xero
Xero rolls out richer credit note webhooks so developers can ditch heavy polling, cut API traffic and get faster, event-driven updates.
TMF boosts margins by GBP £32m with Enate platform
Wed, 25th Feb 2026
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digital transformation
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cx
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martech
TMF reports GBP £32 million margin boost after deploying Enate's orchestration platform to streamline services and expand automation.
Philippine Airlines cuts waits with AI contact centre
Wed, 25th Feb 2026
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uc
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data analytics
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digital transformation
Philippine Airlines slashes call waits to under a minute with Twilio-powered AI, targeting a 'super AI agent' handling most queries by 2026.
Nintex updates K2 on-prem platform for secure workflows
Wed, 25th Feb 2026
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saas
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data protection
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devops
Nintex refreshes its K2 on-prem platform with new custom UI controls, accessibility upgrades and deeper diagnostics for secure workflows.
AI in cloud ERP to speed finance close by 30% by 2028
Wed, 25th Feb 2026
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data analytics
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digital transformation
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fintech
AI-enabled cloud ERP could cut finance close times by 30% by 2028, as Gartner tips modular, automated systems to reshape CFO agendas.
Hyland expands AI agents to boost enterprise workflows
Wed, 25th Feb 2026
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data protection
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hybrid cloud
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digital transformation
Hyland expands AI agents and content tools to accelerate workflow automation, tackle unstructured data and unify access across repositories.
UiPath unveils agentic AI to streamline healthcare admin
Tue, 24th Feb 2026
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it automation
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rpa
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ai
UiPath launches agentic AI tools to summarise medical records, cut claim denials and speed prior authorisation in strained healthcare admin.
SUSE buys Losant to boost open source industrial IoT
Fri, 20th Feb 2026
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virtualisation
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manufacturing
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hybrid cloud
SUSE acquires Industrial IoT platform Losant, vowing to open source the tech as it expands from edge infrastructure into automation software.
Commotion unveils NVIDIA-powered AI OS for enterprises
Fri, 20th Feb 2026
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uc
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digital transformation
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rpa
Commotion launches NVIDIA-powered AI OS to turn experimental enterprise AI into operational “workers” as Singapore ramps up adoption push.