New research from Gartner reveals that 66% of logistics leaders increased their logistics outsourcing budget in 2021, and 74% anticipate an increase in the next two years.

Most organisations need to reduce operational costs quickly. With revenues significantly down, any failure to dial down expenses will hit the bottom line and even spell the end of the business, writes BPESA CEO Andy Searle.

When attempting to decide whether outsourcing may be right for your organization, you’re likely to encounter myths and misperceptions.

Each data center is somewhat different and the approach to modernization could vary depending upon the individual circumstances.

“Kit is a strategic hire who will help us build out and deliver our vendor and reseller-facing consulting and training practice."

One of the hot topics around the water cooler still seems to be offshore contact centre horror stories.

Philip Adamson, managing director, OutSource IT Ltd, takes a look at factors that have driven the swing towards outsourcing, and points to things to beware of when choosing a provider.

If you outsource your operations to an area that is subsequently affected by any of these, you need to have a continuity plan.