Incident management stories

UK launches central Cyber Unit to harden public sector defences, as experts warn GBP £210 million funding may fall short of ambitions.

Telcos race ahead on AI-first observability as New Relic links faster AI monitoring uptake to higher returns and fewer costly outages.

Willow and BNP Paribas Real Estate link AI with digital twins to turn European buildings into conversational, data-driven assets.

Coro 3.7 refreshes its SMB security platform with a revamped Actionboard, AI analytics and health scoring to streamline incident response.

AI is accelerating software delivery but fuelling risky releases, burnout and customer disruption, exposing a widening “AI control gap”.

Imply warns soaring observability costs are forcing enterprises to cut log retention, leaving IT teams with blind spots during incidents.

Keeper links its identity and privileged access alerts into ServiceNow, giving security teams real-time, centralised incident response.

Riverbed launches Aternity Self-Service, an Agentic AI tool that automates diagnosis and fixes for common workplace IT issues.

Expereo wins global deal to unify Kingspan Light, Air + Water’s network across 100 sites, replacing fragmented local connectivity setups.

Cloudflare’s latest outage fuels fears over fragile AI and payments systems as firms brace for weeks of disputes and operational fallout.

Coralogix launches Olly, an autonomous agent that automates real-time observability by detecting and resolving production issues faster and with no human input required.

Datadog unveils Bits AI SRE Agent, an autonomous tool that swiftly identifies IT incident causes, cutting resolution times from hours to minutes.

AWS has launched Security Hub, offering near real-time threat correlation and unified security insights to streamline cloud threat detection and response.

One New Zealand's AI-powered Network Concierge cuts network complaint analysis time by 80%, speeding up resolutions and improving service during outages.

PagerDuty has earned the AWS Resilience Services Competency, proving its software aids firms in keeping critical systems operational and recovering fast from failures.

LogicMonitor has acquired Catchpoint, merging AI and Internet performance data to enhance predictive IT monitoring across cloud and network layers.

Datadog launches Bits AI SRE, an AI-driven agent that automates incident response, cutting troubleshooting time and enhancing resolution speed for engineering teams.

New Relic and AWS unveil AI observability tools to accelerate issue detection, enhance security, and improve business insights for cloud users.

One NZ uses Amazon Bedrock-powered AI to speed network repairs, cutting analysis time by 80% and improving response during outages and storms.

In 2026, successful cyber incident response and digital transformation hinge on human clarity and calm, despite rapid AI and tech advances reshaping IT landscapes.