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Hospitality stories

Qualtrics completes USD $6.75 billion Press Ganey deal
Customer Experience

Qualtrics completes USD $6.75 billion Press Ganey deal

The expanded business will give hospitals faster patient feedback tools as pressure grows to improve care, communication and outcomes.

By Sean Mitchell • 4 min read • Last week
Deputy are shaping future of shift work administration
Digital Transformation

Deputy are shaping future of shift work administration

Managers in retail, hospitality and healthcare could save hours as the AI tool automates rosters and timesheets while flagging breaches.

By David Shilovsky • 5 min read • Last week
ITC Infotech partners LayerLens on AI testing tools
Data Protection

ITC Infotech partners LayerLens on AI testing tools

Enterprises adopting AI will get new tools to assess model behaviour as ITC Infotech adds LayerLens' Stratix platform to its testing suite.

By Sofiah Nichole Salivio • 3 min read • This month
Quiq launches Voice AI & rebrand for customer service
Software-as-a-Service

Quiq launches Voice AI & rebrand for customer service

Businesses can now keep customer conversations seamless as Quiq adds live voice support and a new brand identity for its service platform.

By Sofiah Nichole Salivio • 4 min read • This month
Babeltext launches AI creator marketplace Chat2Me.AI
Digital Transformation

Babeltext launches AI creator marketplace Chat2Me.AI

The Sydney company is betting creators can monetise audience demand with paid AI personas across WhatsApp, SMS and web chat.

By Sofiah Nichole Salivio • 4 min read • This month
RingCentral expands AI receptionist to SMS & WhatsApp
Unified Communications

RingCentral expands AI receptionist to SMS & WhatsApp

The update could help smaller firms handle more customer enquiries without adding staff, as RingCentral adds SMS, WhatsApp and queue support.

By Sofiah Nichole Salivio • 4 min read • This month
Extreme launches Wi-Fi 7 access points for indoors
EduTech

Extreme launches Wi-Fi 7 access points for indoors

Customers in healthcare, education and venues can add Wi-Fi 7 capacity without major power or switching upgrades, Extreme said.

By Sean Mitchell • 4 min read • This month
Airport Development Group picks Infor for systems overhaul
Software-as-a-Service

Airport Development Group picks Infor for systems overhaul

The overhaul aims to cut manual workarounds and give the Northern Territory group a clearer view across airports, hotels and property.

By Joseph Gabriel Lagonsin • 3 min read • This month
Snom launches white D8xx phones for Asia-Pacific markets
Unified Communications

Snom launches white D8xx phones for Asia-Pacific markets

Hospitals and design-led workplaces in Asia-Pacific can now buy Snom's D8xx phones in white, with antibacterial housing and unchanged specs.

By Sofiah Nichole Salivio • 3 min read • Last month
One-third of FIFA World Cup partners lack email protection
Gaming

One-third of FIFA World Cup partners lack email protection

Fans face a higher risk of phishing as most FIFA World Cup 2026 partners still lack the strict email checks that block spoofed messages.

By Mark Tarre • 4 min read • Last month
Funlab expands Dayforce rollout across three countries
Digital Transformation

Funlab expands Dayforce rollout across three countries

A single workforce system is now covering more than 2,500 staff across Australia, New Zealand and the US, easing compliance and reporting.

By Joseph Gabriel Lagonsin • 4 min read • Last month
UK hospitality operators worry over AI data security
Data Protection

UK hospitality operators worry over AI data security

More than half of UK and Irish hospitality businesses fear AI could expose customer and company data, a new survey shows.

By Sean Mitchell • 4 min read • Last month
Accor Plus lifts conversion 39% after Endava overhaul
Digital Transformation

Accor Plus lifts conversion 39% after Endava overhaul

Faster checkout and more local payment options helped the travel loyalty group raise product-page conversions to 9.8% across Asia Pacific.

By Mark Tarre • 3 min read • Last month
Newo appoints Jason Luo as Chief Executive Officer
Unified Communications

Newo appoints Jason Luo as Chief Executive Officer

Missed calls at small firms are becoming a bigger revenue risk as Newo expands its AI receptionist tools beyond the US and into Europe.

By Mark Tarre • 4 min read • Last month

Stories from Other Regions

Hospitality stories

Australia's late business payments hit six-year high
Manufacturing

Australia's late business payments hit six-year high

Cash-flow strain is deepening as overdue invoices and tax debts rise, with smaller firms hardest hit by higher rates and costs.

By Karen Joy Bacudo • 6 min read • Last week
The Pillars marks first year with 300-member growth
Customer Experience

The Pillars marks first year with 300-member growth

More than 300 members have joined The Pillars in eight months, turning Sydney's private club into a venue for deals, partnerships and referrals.

By Sean Mitchell • 4 min read • Last week
Australian SMEs await Budget on investment & hiring
Manufacturing

Australian SMEs await Budget on investment & hiring

Many small businesses may delay investment and hiring unless the Federal Budget delivers tax relief and help with rising costs.

By Karen Joy Bacudo • 4 min read • This month
Xero sees fifth straight quarter of small business growth
Agricultural Technology

Xero sees fifth straight quarter of small business growth

Improving demand and higher interest-rate relief helped New Zealand small businesses post 3.9% sales growth in the March quarter.

By Karen Joy Bacudo • 3 min read • This month