CRM news stories
Zendesk announces new conversational CRM solutions
“The last few years have made it obvious that digital is the front door, convenience is paramount and relationships are anchored in conversations."
Freshworks launches new CRM with Shopify availability
Freshworks has launched a new customer relationship management (CRM) solution, which has also been made available on the Shopify apps store.
Salesforce launches AI-based insights with CRM Analytics
Salesforce announces CRM Analytics, AI-based insights for sales, marketing, and service teams in every industry.
Aircall announces strategic investment from HubSpot Ventures
Aircall has announced a strategic investment from HubSpot Ventures, extending the partnership between SaaS businesses in the cloud communications industry.
Bitrix empowers businesses with new customer & project management features in Bitrix24
More organisations are turning to professional inventory and customer relationship management software as the eCommerce space continues to remain a hotbed of activity.
Why intelligent information management is crucial in the modern workplace
When businesses started turning paper-based documents into digital files, there were no hard-and-fast rules regarding where to store information.
Oracle Fusion Marketing uses AI to bypass the lead and conversion process
Oracle has announced Oracle Fusion Marketing, helping marketers execute highly qualified campaigns.
FinancialForce develops modern single lens into back & front office customer interactions
While many businesses talk about being customer-centric, a shockingly high number simply aren’t equipped to have their customers truly front and centre.
Zoho launches CRM design studio to simplify personalisation
Canvas for Zoho CRM is a design studio for CRM personalisation. It enables businesses to create their own CRM interfaces that are better suited to the role of each employee, without IT or developer involvement.
Five ways to strengthen client relationships
Clients’ expectations remain high during the engagement entire process, and companies must ensure each stage of the process is consistently positive.
Salesforce announces the acquisition of Slack
CRM company Salesforce has announced the acquisition of Slack.
Zoho's CRM app Bigin a hit with small businesses during pandemic
More than 7,500 customers have signed up to Bigin in less than a year, Zoho reports.
Robotic Process Automation / RPA
Webinar: TLC for Kids on their usage of Nintex Drawloop DocGen
The charity is using the software to free up resources and enable its team to focus on its mission — which, simply put, is to put smiles back on sick kids’ faces.
Hootsuite launches integration with Dynamics 365
The new alliance will bring a suite of social capabilities to Microsoft customers from Hootsuite’s 150+ app ecosystem.
Logicalis Asia acquires majority stake in iZeno
The acquisition brings iZeno’s partnerships with Red Hat, Atlassian, several public cloud hyperscalers under the Logistics umbrella, along with over a dozen other partners.
Freshworks named in fourth Magic Quadrant this year
Most recently, the company was named a Niche Player in the Magic Quadrant for IT Service Management Tools for its Freshservice solution.
Video: 10 Minute IT Jams - Who is Tradify?
On this IT Jam, we speak with Tradify CEO Michael Steckler, who discusses the value proposition of Tradify, how it can streamline the backend processes undertaken by tradespeople, and how the business has adapted to the changes necessitated by the COVID-19 pandemic.
PROS named Challenger in Magic Quadrant for CPQ apps
The company has moved from Visionary in 2019, to Challenger in the Gartner Magic Quadrant for Configure, Price and Quote Application Suites.
The limitations of Microsoft Teams telephony - and the solution
With lockdowns returning on both sides of the Tasman, the need to integrate a quality telephony solution with Teams is greater than ever. 8x8’s Voice for Microsoft Teams is the answer for any organisation coming to the realisation that Teams’ voice capabilities just aren’t enough.
Interview: Hyland director talks CCM and why it's crucial in 2020
Techday spoke to Techday spoke to Hyland director of Asia Pacific Eugene Chng, who walks through the benefits of Customer Communication Management and its myriad benefits.
What’s new in the CRM CEC Magic Quadrant
Vendors added and upgraded, alongside the old reliables in the 2020 Gartner Magic Quadrant for CRM Customer Engagement Center.
Zendesk bolsters senior APAC leadership team
Zendesk’s Asia Pacific team will now be in the hands of new leadership ad regional chief operating officer Wendy Johnstone and APAC senior vice president of sales Gari Johnson join the team.
CRM, website building, project management - all in 1 free solution
Bitrix24 hosts an amalgamation of tools – from CRM to project management, website building, contact centres, collaboration, and more – designed to help businesses through their digital transformation journeys.
How automation and supercharged analytics can transform the service industry
Businesses in the service economy are increasingly recognising the need to build trust and maintain agility in order to meet the challenges of a changing business environment.