BSO stories - Page 5

Within the next three years, UK customer experience leaders foresee AI transforming CX, handling complex queries and potentially eliminating wait times.

AppOmni appoints Joel Wallenstrom as General Manager to spearhead its SaaS security initiatives, integrating Product, Engineering, and Customer Success disciplines.

Sally Europe sees a 2% rise in on-shelf availability and a 5% boost in working capital after implementing Slimstock’s supply chain platform, enhancing cash flow.

Leveraging a robust CRM system is crucial for law firms to strengthen client relationships, drive business growth, and ensure no client 'falls through the cracks'.

Nexthink's analysis reveals that 1 in 200 devices suffers a daily blue screen of death (BSOD) issue, with nearly half of these crashes being preventable.

As AI technology permeates workplaces, businesses must tailor AI policies to their unique needs, ensuring compliance with emerging laws and ethical standards.

ColourTokens champions pervasive microsegmentation, safeguarding resources from VMs to microservices across diverse locations, crucial for efficient business operations.

Absolute Security will unveil its innovative Cyber Resilience Platform at Black Hat USA 2024, addressing rising security threats amidst hybrid work challenges.

Five Australian tech startups will vie for the KPMG Australian Tech Innovator 2024 title in Sydney, with the winner advancing to the global finals in Lisbon.

Tricentis' 2024 report highlights how AI is revolutionising DevOps, with 60% of practitioners prioritising AI in testing. Despite benefits, skills and regulation remain barriers.

A new Zendesk report predicts AI will transform Australian customer experience by 2027, with 92% of CX leaders believing traditional methods will become obsolete.

CAST has unveiled its CAST SBOM Manager, an automated tool designed to streamline Software Bill of Materials management for software providers facing new compliance mandates.

Accenture and SandboxAQ are deepening their partnership to improve data security, addressing encryption needs amidst rising threats from AI and quantum computing.

Cybercriminals capitalised on a CrowdStrike Falcon outage by creating over 180 fake support websites, targeting 8.5 million affected devices worldwide.

Candela's C-8 all-electric powerboat debuts in Sydney, heralding a new era in sustainable marine technology with speeds of up to 30 knots and a 57-nautical mile range.

Canon Oceania's 2024 Sustainability Report showcases significant strides in sustainability, detailing efforts to reduce emissions and foster circular economy practices.

One of the most anticipated conferences, The Digital Workplace Conference Australia, is returning to Sydney, from 31 July to 1 August.

Generative AI is set to revolutionize enterprise software by making costly customisation obsolete, paving the way for unprecedented digital agility.

SentinelOne has unveiled the Risk Assurance Initiative to enhance security for insurers, enabling clients access to its Singularity Platform at preferred rates.

An IT outage caused by a faulty update from CrowdStrike halted 8.5 million Windows PCs, disrupting airlines and the NHS; a fix and reboot are now advised.