Automation stories

Twilio unveils embeddable Flex contact centre tools for web apps, adding Salesforce voice support, enhanced reporting and new pricing.

Human-led AI security gains ground as experts warn autonomous SOCs risk hidden errors, weaker accountability and costly business disruption.

Rue Gilt Groupe brings Riskified identity scoring into Zendesk as retailers race to stop refund abuse without slowing customer service.

Unit4's Scanmarket wins top spot in Info-Tech's Strategic Sourcing Data Quadrant for a second year as new customers boost source-to-contract momentum.

Colt trims ERP switchover downtime to 6.5 hours as cloud overhaul unifies systems across 40 countries and supports sustainability goals.

VQ Communications' latest Conference Manager release adds operator-led conferencing controls, faster failover and automation for regulated sectors.

PSA Singapore expands Motorola's TETRA radio network for Tuas Mega Port as the USD $20 billion project gears up to become the world's largest terminal.

Ripple and Kyobo Life trial blockchain settlement for South Korean government bonds, aiming to cut processing times from two days to near real-time.

Forrester says the next wave of AI will reach robotics, transport and commerce, with agentic tools, security and trust set to pay off first.

Master data is becoming a strategic tool as firms juggle tariffs, sustainability demands and supply chain compliance in a fast-changing trade landscape.

KPMG and INSEAD urge boards to tighten AI oversight as they warn that weak expertise could leave directors exposed to rising risk and scrutiny.

Auctor secures USD $20 million from Sequoia Capital and backers to automate enterprise software rollouts and cut costly project delays.

Gigamon unveils AI traffic tools as IDC says network observability market will reach USD $4.39 billion by 2029.

iManage strengthens its global partner push with two senior hires as the software group looks to widen ecosystem links and sharpen channel execution.

Loftware unveils Connect platform to link trading partners and standardise product identification across global supply chains.

Ledger names Ian Rogers as Chief Human Agency Officer, putting hardware approval and human oversight at the centre of its AI security push.

Claroty adds orchestration to xDome to help security teams close cyber-physical asset visibility gaps and prioritise remediation.

CIMB Niaga teams up with Google Cloud and Artefact to deploy AI agents that give front-line staff real-time guidance for millions of customers.

WatchGuard and HaloPSA deepen ties to let managed service providers handle security alerts, licensing and billing from one workflow.

N-able adds an MCP server and in-product assistant for N-central and N-sight, aiming to bring real-time AI action to managed IT operations.