Insights360 supposedly provides predictive measures of success which can be reviewed at any moment in time, thereby avoiding potential budget pitfalls.

"Although automation is gaining a lot of momentum, there are many instances where early adopters have failed to achieve their business transformation and ROI goals."

Avaya's Peter Chidiac says among all the opinions on what constitutes customer experience, it's clear that they will not wait for businesses any more.

The additions to the ecosystem will enable Avaya to add prioritisation and natural language processing to its UC solutions.

"User experience, edge computing and AI will continue to dominate as key trends in 2019."

"Individuals and enterprises need to improve their AI literacy by understanding the level at which AI-enabled automation can result in benefits."

Schneider Electric's Kim Povlsen believes 2019 will be both a challenging and positive one for the IT industry.

Recently we had the opportunity for a Q&A with Cloudian CEO Mike Tso to discuss the state of current data centre innovations and his predictions for the years ahead.

Commscope's APAC vice president shares how APAC is set to become the world's biggest data centre market by 2020.

Scott Hubbard shares five key trends he sees incoming in the way that we store, manage and analyse data in 2019.

AI specialist Rick Rider’s guide to getting AI experimentation right as the technology becomes a necessity in 2019.

Analytics software vendor SAS predicts the sectors where analytics opportunities will grow, plus the challenges and changes ahead this year.

Liquid cooling has been around in niche applications for HPC applications for a while, but the new core applications for AI are putting increased demands in a much bigger way.

New Nutanix research has shown that Australian enterprises are struggling to retain AI talent. Also, they love the cloud, but not the price tag.

We all know that the value of data analytics is huge, but only if you can get to it - overcoming the barriers that legacy systems present.

As AI continues to find its feet, one exec sees a huge opportunity in the CRM space for enterprises.

Instead of delivering the usual 'Top 10', Citrix's CTO has shared his take on the top 9 trends that will be crucial in 2019.

AI will not only allow businesses to reduce costs but will also provide ROI to the staff working with the technology. 

To improve the accuracy of AI models, the average size of training datasets has increased by more than 300 times. 

The acquisition of Softweb Solutions adds software and artificial intelligence to Avnet’s ecosystem and bolsters its IoT capabilities.

The new MLPerf benchmark suite measures a wide range of deep learning workloads, aiming to serve as the industry’s first objective AI benchmark suite.

A new study has found China is outpacing Europe and the US in terms of AI research output and growth.

The JASK ASOC platform automates alert investigations, supposedly freeing the SOC analyst to do what machines can’t. 

“This is an extremely interesting if not pivotal time to discuss how AI is being deployed and leveraged, both in business and at home.”